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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We’ve been members of ARLA for many years and have always valued their support. However, we were particularly impressed by how insightful, helpful, and informative Darren’s recent visit and au... Ver más

Valorada con 5 estrellas sobre 5

An audit I had mixed feelings about, given we'd never had one and whilst knowing it would be a benefit of the business still felt quite anxious about it. Thought Darren demonstrated knowledge and appe... Ver más

Valorada con 5 estrellas sobre 5

We recently had a Propertymark audit with Darren Kitchenside, and the whole experience was extremely positive. Darren’s friendly and engaging manner immediately put us at ease, making what could... Ver más

Valorada con 5 estrellas sobre 5

We had an audit with Darren Kitchenside, he was friendly, approachable and instantly put us at ease. We found the audit to be both constructive and very informative, he was well organised with a wealt... Ver más

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Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

ARLA Propertymark is the UK's foremost professional body for letting agents and we are raising the standards in residential lettings. We have thousands of letting agents choosing to be members of ARLA Propertymark to provide a great service to tenants and landlords. Our membership standards are higher than the law demands. Part of Propertymark, which also looks after estate agents, inventories and auctions, we're trying to boost standards and campaign for a fair, transparent lettings industry and benefits everyone looking to buy, sell or rent a home.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

105 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Outstanding Audit Experience

We’ve been members of ARLA for many years and have always valued their support. However, we were particularly impressed by how insightful, helpful, and informative Darren’s recent visit and audit were.

He thoroughly reviewed all the areas we should be adhering to, offering clear, practical advice on the steps we could take. He even went above and beyond by helping to draft documents and posters.

Darren was polite, friendly, and extremely knowledgeable. He took the time to explain the reasoning behind each point, and nothing was too much trouble.

We would highly recommend this service to any agent—it's genuinely worthwhile.

Thank you again, Darren, for all your help and support. It was a pleasure working with you, and we look forward to your next visit.

31 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We recently had a Propertymark audit…

We recently had a Propertymark audit with Darren Kitchenside, and the whole experience was extremely positive. Darren’s friendly and engaging manner immediately put us at ease, making what could have been a daunting process feel constructive and approachable.

The audit itself was thorough, insightful, and genuinely helpful in identifying areas where we could tighten compliance and address any weaknesses. Darren was highly organised and clearly very knowledgeable, which gave us real confidence in the process.
Following the audit, we received a detailed and well-structured email, complete with a checklist, useful tips, and helpful links to guide us moving forward.

Thank you, Darren, we really appreciated your support and look forward to working with you again at the next audit.

16 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Compliance reviEW.

We recently had a our compliance review with Darren Kitchenside - although it takes time which is understandable - Darren was brilliant.

Very helpful, knowledgeable and professional.

Really nice guy.

16 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

An audit I had mixed feelings about

An audit I had mixed feelings about, given we'd never had one and whilst knowing it would be a benefit of the business still felt quite anxious about it. Thought Darren demonstrated knowledge and appeared highly experienced in the field. Has a very positive and constructive outlook, sense of humour which put me at ease. Thanks to Darren and well done Propertymark who will soon have businesses standing out from the rest in pure professionalism

14 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently underwent a compliance audit…

I recently underwent a compliance audit with Darren Kitchenside at Propertymark and found the experience to be extremely positive.

Darren was professional, knowledgeable, and approachable throughout. He took the time to clearly explain each aspect of the process, which made what can often feel like a daunting exercise both straightforward and constructive. His follow-up notes were detailed and genuinely helpful.

Overall, a very supportive and well-managed audit. I would not hesitate to recommend Darren to others going through the process.

18 de marzo de 2026
Opinión espontánea
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Respuesta de ARLA Propertymark

Thanks so much for your review, we really appreciate it. We're glad that your visit was so constructive and supportive - exactly what we set out to achieve. We look forward to seeing you at the next one.

Valorada con 5 estrellas sobre 5

Propertymark Audit

Darren Kitchenside recently paid us a visit for an audit and it was an absolute pleasure to host him in our offices. He is friendly, patient and extremely knowledgeable. He was able to answer all questions comprehensively and explained everything in a way that was considered and not condescending. The advice and guidance provided as well as offer of on going support is greatly appreciated and reassuring. The time flew by! What could have been considered a daunting morning felt constructive and empowering, thank you Darren!

23 de febrero de 2026
Opinión espontánea
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Respuesta de ARLA Propertymark

Thank you for your lovely review Danny. We're glad to hear that it went really well. We're here to support you and it sounds like you're smashing it. Well done.

Valorada con 5 estrellas sobre 5

Very Helpful Audit

We recently had our audit carried out by Darren Kitchenside, and the experience was extremely positive. Darren conducted the audit in a very professional, thorough, and constructive manner. He took the time to explain key points clearly and ensured the process was both informative and collaborative.

What we particularly appreciated was the detailed feedback provided afterwards. The insights and recommendations were very valuable and helped highlight areas where we are performing well, as well as opportunities to further improve.

Overall, it was a rewarding experience and a useful exercise for our business. We would certainly recommend the audit process and appreciate Darren’s professional approach.

2 de marzo de 2026
Opinión espontánea
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Respuesta de ARLA Propertymark

Hi Ravi, thank you for taking the time to leave us a review. We really appreciate it. Great to read that you got so much out of your visit from Darren and that you'd recommend it to others.

Valorada con 5 estrellas sobre 5

Propertymark Audit

We had an audit with Darren Kitchenside, he was friendly, approachable and instantly put us at ease. We found the audit to be both constructive and very informative, he was well organised with a wealth of knowledge, we also later received a detailed follow up email from him with a check list and lots of other helpful information with tips and links. Thanks Darren!

24 de febrero de 2026
Opinión espontánea
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Respuesta de ARLA Propertymark

Hi Sam, what a great review. Thank you for the five stars - we're glad to hear your audit was constructive and you were left with some tips and guidance too. Thank you.

Valorada con 5 estrellas sobre 5

We are delighted to be members of ARLA

We are delighted to be members of Propertymark for many years, we had the pleasure of meeting Darren Kitchenside recently, who was able to help steer us in the right direction to ensure we maintain the highest possible standards. Helpful, knowledgeable and easy to understand. Top service many thanks Darren.

24 de febrero de 2026
Opinión espontánea
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Respuesta de ARLA Propertymark

Thanks for your lovely review Francis. We really appreciate and we're so glad the visit went well.

Valorada con 5 estrellas sobre 5

Audit with Darren Kitchenside

Audit with Darren Kitchenside

I am writing to share my positive experience working with Darren during the recent audit. I was initially quite anxious about the process, but Darren made the experience both calm and highly informative.

He provided eye-opening insights and explained everything clearly. Furthermore, he followed up our meeting with numerous helpful resources and additional information.

Please keep up the great work, Darren.

7 de enero de 2026
Opinión espontánea
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Respuesta de ARLA Propertymark

What a lovely review. Thanks for taking the time to share your feedback. Great to hear our visits are always so supportive and constructive. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Receiving an email in the beginning of…

Receiving an email in the beginning of the summer that an audit was to be conducted at the end of the summer left me extremely stressed the entire summer period.
As a small business I have always tried to engage in as many online courses, keep my files up to date and business compliant because my service and reputation means everything to me.
Having had my audit last week with Darren, I quickly noticed that I wasted my summer worrying and that his guidance, suggestions, knowledge combined with his super friendly and professional manner was so helpful and insightful for all Estate Agency business regardless if you have just started your business or going through changing times like now.
I would have specially liked to have him audit my business in the beginning when I set it up cause it would have helped me not having to chase a million sites and links of what to do and not do.
Thank you Darren for your insightful knowledge and friendly approach.

1 de octubre de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

Thanks Hedie, a fantastic review so glad you left the audit feeling supported rather than stressed!

Valorada con 5 estrellas sobre 5

Darren Kitchenside was a pleasure to meet

Darren Kitchenside was a pleasure to meet, he was so approachable and made everything seem so easy and uncomplicated, i was expecting a heavy afternoon, but after sitting with him i can say it was such a pleasant experience and look forward to having an audit with Darren again.

15 de julio de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

Thank you very much for this review - we pride ourselves on our compliance visits being friendly and supportive!

Valorada con 5 estrellas sobre 5

Amazing Experience!

When my company received the ARLA compliance review notification, I have to admit I was anxious - as a new business owner I was worried it felt like a penalty and a hinderance instead of assistance.

But I couldn't have been more wrong - Darren was attentive, personable - and really got to understand my business and made key points and gave a lot of information/templates which have helped me position my company on better footings!

6 de agosto de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

Thanks for the great review Sean, it's much appreciated.

Valorada con 5 estrellas sobre 5

Our Propertymark Compliance review with…

Our Propertymark Compliance review with Matt Eades was excellent. In a positive way he identified a number of minor issues which required changes and advised on what was required. Its very reassuring to know that we are fully compliant over a very large part of our business.

2 de junio de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

Wow, thank you for such a lovely review. We're glad that you felt reassured and are thrilled you find your membership with us positive.

Valorada con 5 estrellas sobre 5

Can't speak more highly enough of…

Can't speak more highly enough of propertymark and in particular Matt Eades. Thank you Matt for all of your advice and guidance!

23 de mayo de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

Thank you Mr Longhi for your glowing feedback for Matt. We'll make sure that we let him know.

Valorada con 5 estrellas sobre 5

Thanks to Darren

The propertymark Facebook group is a great way to keep up to date with new regulations and get advice and guidance from property market professionals. Darren is next level and always so helpful and going the extra mile to help people.

15 de mayo de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

Thanks so much for your feedback on the Facebook Group Rebecca. We're at 2,000 members now and hopefully more and more members will join the group and see the benefit too, and lots more members means lots more value for everyone else in the group!

Valorada con 5 estrellas sobre 5

ARLA's great support to members

As a small, specialist letting and property management agency, the advice and support we receive from ARLA/Property Mark has been brilliant and above all expectations! The legal helpline have advised me a couple of times with specific queries, Darren Kitchenside has today emailed me with guidance and information regarding financial sanctions reporting obligations - above and beyond all expectations of membership. I'm also a RICS member, and the company is RICS regulated - I decided to join ARLA as RICS provide absolutely no support and guidance to us as members.

15 de mayo de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

Thanks so much for your review, Jo. We're genuinely so happy that we can provide that safety net for letting agents - we know it can be a minefield with all of the new legislation and we try our best to distil that information into easy to digest information.

Valorada con 5 estrellas sobre 5

Propertymark Members Facebook page

I would highly recommend the Propertymark Members Facebook page. Lots of really useful Q&As (no question is too daft) and a space where members can share their day to day experiences. The PM team are really responsive too eg Darren Kitchenside picked up on a question about the upcoming Sanctions and then shared further information to individuals via email when requested :)

2 de mayo de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

Thank you Lizzy - we really appreciate this. And it's true, no question is too daft - especially not in lettings where there are a lot of unprecedented scenarios where we need to interpret legislation.

Valorada con 5 estrellas sobre 5

Darrens full understanding of the…

Darrens full understanding of the compliance Regulations and how he explained everything was first class.

Credit to the Organistaion.

31 de marzo de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

Fantastic feedback, Christopher - we really do appreciate this. Glad you found it beneficial.

Valorada con 5 estrellas sobre 5

Darren Kitchenside

I just wanted to document the amazing service we have received from Darren. I commented on a Facebook post, which Darren also commented on and offered to sent some information/guidance to me. Well firstly I didn't expect him to sent it on a Saturday afternoon. He had obviously spend time looking at my online presence and sent me a very detailed and extremely informative email. He certainly went well above any service that I would have expected. A huge credit to Propertymark Compliance team. Thank you for your dedication it is greatly appreciated.

1 de marzo de 2025
Opinión espontánea
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Respuesta de ARLA Propertymark

What a wonderful review for Darren, Lisa - thanks so much for taking the time to write this. We are immensely proud of Darren and the service he provides. We'll make sure we pass on your feedback.

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