Armani Exchange Opiniones 109

Assistenza clienti al limite dell’ imbarazzante, sembra (e forse è davvero così) di parlare con dei bot che non fanno altro che inviare risposte automatiche del tutto sconnesse rispetto a quanto richiesto ed addirittura discordanti tra di loro. È agghiacciante che un marchio come Armani abbia un servizio di assistenza cliente così scadente. Nello specifico, io ho chiesto la procedura per rimborso IVA essendo residente extra-UE: in primo luogo mi hanno detto che non era possibile, poi era possibile ma a determinate condizioni, poi non era più possibile, alla fine mi hanno confermato quanto scritto tra l’altro nero su bianco sulle FAQ del loro shop online. Eseguo tutta la procedura, adesso nuova epopea perché nessuno mi sa rispondere in merito alla mia pratica, ancora una volta continuano ad inviare risposte completamente senso. Non acquisterò mai più da loro, brand morto per me

Pessimo servizio ho pagato 11 euro in più per la consegna in 1/2 giorni e ad oggi non ho ricevuto nulla continuo a vedere sul sito del ups che il destinatario è assente senza mai trovare avvisi di passaggio ho scritto all’assistenza clienti ma non rispondo mai vergognosi !!!! Non comprerò mai più …ordine nr 2901Z1NZ12402I

I am writing to express my deep dissatisfaction with a recent experience at the Armani Exchange store in Northpark Mall, which severely undermines my confidence in your brand’s commitment to customer service.

On a recent Thursday night, I purchased a new jacket from your store. In my excitement, I wore it out, only to discover a tear in the sleeve once I arrived home. Understanding the nature of display items, I attributed this to normal wear from customers trying it on. With confidence in your 30-day return policy, I planned to return the jacket at my earliest convenience.

However, my return attempt on the following Sunday was met with an unexpected and frankly unacceptable response. The same clerk and manager who had assisted me initially were present. Despite my polite and clear explanation of the situation, the manager, Isaac Flores, refused the return. His reasoning was both unreasonable and unfounded, stating that I should have called immediately after the store closed on Thursday or returned the next day. His demeanor was unprofessional, accusing me of causing the damage myself. Additionally, the fact that the store had removed the tag was used as a further reason to deny the return.

Compounding this issue was the manager’s deliberate attempt to mislead me by providing a fake customer service number, later followed by a fraudulent email address. This behavior is not only unprofessional but also raises serious concerns about the integrity of your store’s management.

Fortunately, direct contact with your customer service team led to a resolution, and I was able to return the jacket to a nearby Armani Exchange store. However, this experience has significantly tarnished the image of Armani Exchange in my eyes. I urge the regional staff to address this matter with Isaac Flores and ensure proper training is provided to handle customer requests ethically and effectively.

Going back a few years now but I had an interview for a manager job held by a blonde lady who was area manager possibly.

Lasted almost 2 hours and received zero feedback. Not even a courtesy letter. Steer clear

I have bought a bag on 07 august 2023, but i have not received it yet. They don't reply to my emails, so i can not receive my money back. I kindly ask either to send my bag, or return my money urgent. My order number is 0708ZP7LE2238I. Please help!!!

I ordered a few items from The Armani Exchange under Order no: 1906ZWSOL2321I. The items worth was £258.50. The items were sent through the UPS and the driver without knocking the door just drove away. I reported the issue to both AX customer services and the UPS. The next day I received another email that these items has been delivered. There was nothing delivered on my address and when I requested for the POD (Proof of Delivery) the AX could not provided that to me. Its been 4 months now that I didn’t received my delivery and the Armani Exchange has taken the payment and the AX customer services team just is wasting my time and dodging me. They are telling me that this issue has been forwarded to the escalation team and till date they didn’t resolved my query and just trying to push me away.

The UPS confirmed that these items were not delivered to me and they were returned and I provided the name of the customer services employee alongwith his PIN no to the Armani Exchnage but they are not resolving my issue.

I requested the SAR (Subject Access Request) under the article 15 of the GDPR and they still didn’t provided all the audio recordings and the emails conversation.

I would advise that the ARMANI EXCHANGE customer services team is really unprofessional and the crooks and proper thieves as they don’t understand a word of English and will waste your time. They will never resolve your issue even they falsely assured me. I called them more than 15 times during these 4 months and each time the telephonic conversation is almost a hour. There are 19 emails conversations in between me and Armani Exchange but they still couldn’t resolve my issue and robbed my money. I am going to report it to the ICO and will take them for the legal action.

I am a registered disabled person and cannot go to their store and I saw a 30% sale and place the online order. But they robbed my money and didn’t delivered the items this is unacceptable from a big brand like Armani Exchange with a fake Escalation Team and their dramas.

Hi Armani team,

I still haven't received my refund yet. The item was returned on 30th Aug 2023.

I MESSAGED YOU ON 15TH OF SEPTEMBER 2023 WITH NO RESPONSE.

I WILL BE CONTACTING Australian Competition & Consumer Commission (ACCC) regarding this! I will take legal action should this not be solved within a week!

Return Number 2808LRSP23AUZR
Order Number 2607Z78YR2343I

Please refund me ASAP! Thank you.

Sometimes I go to this store to buy something exclusive which will allow me to go out without any hesitation of how I look like.
Indeed, it's silly to think that someone may not like what you wear, but anyway I frequently shop at Armani, cuz I know that the stuff sold here is of high quality and their collections always meet current fashion trends.

I got Armani connect smart watch which has overheated and nearly burned my skin and ever since doesn’t want to come back on again

THEY ARE Thief.....TOOK MY MONEY AND NOT REFUNDING ME BACK...ITS BEEN ALMOST A MONTH AND THEY KEEP SAYING ITS STILL UNDER INVESTIGATION...NASTY STAFF NASTY COMPANY

Ho ordinato un regalo a luglio, siamo ormai a settembre e dopo aver chiamato più di 5 volte e rispondendomi che l’ordine era in preparazione, ma avrebbero fatto il sollecito lo stesso,prendendomi in giro,oggi mi arriva l’email dell’ordine cancellato,perché l’articolo terminato,pessimi sicuramente non acquisterò più

Pray you never have to return anything, for a company as large as this they are an absolute joke, along with their customer service!!

A parte il fatto che il reso è a pagamento e non è ben specificato sul sito, se non dopo i soliti bla, bla, bla delle condizioni, che nessuno va a guardare prima di fare un acquisto, il reso viene fatto con UPS, il peggior corriere che esista, per la modica spesa di 13,66 €. Mi hanno creato anche un'etichetta non funzionante.
Vergognoso!

I returned the product and they received it on feb 14 but after continuous follow ups still there is no refund and it has been 3 months. They lied that refund was issues for 2 months and when I asked proof no proof was there. I have never seen such a careless company. Refrain from buying anything from them.

Giubbotto leggero in piuma d'anatra.. comprato a novembre online... Piume dappertutto!.. in continuazione.......
Delusione per Armani!!! Piumini sconsigliati!

Giorni fa ho provato a fare un acquisto di una tuta e un paio di scarpe Armani 240€ il totale.. il sito è andato completamente in tilt al momento del pagamento.. ho pagato normale con PayPal ma quando mi ha riportato sulla pagina dell’ Armani l’ordine non è andato a buon fine nonostante mi abbiano addebitato i soldi.. ho contattato il servizio clienti che dal primo giorno si è dimostrato completamente ineficiente sono passati 5 giorni e finora non mi hanno ancora annullata la transazione.. PayPal mi ha comunicato che il commerciate ha 30gg per prelevare l’importo o annullare.. assurdo !!!

Ho acquistato un cappotto l'anno scorso. Purtroppo ho perso un bottone e, non trovando quello di ricambio, ho, prima contattato il negozio presso il quale lo avevo comprato, poi ho chiesto se potevo averne uno, a mie spese,ovviamente, tramite il servizio clienti. Ho fornito quello che mi è stato richiesto, ma non la prova d'acquisto che, a distanza di un anno, non sono riuscita a reperire. A questo punto hanno liquidato la mia richiesta. Pur capendo le politiche interne all'azienda che imporranno un certo tipo di comportamento, mi sembra tutto veramente eccessivo. Del resto si trattava di un bottone. Grazie

Buonasera ho comprato una tuta EA7 Natural Ventus 7, e Vi informo che non ho mai comprato un prodotto così scadente, Vj preciso che non è il primo articolo EA7 che acquisto ma questa tuta è stata una delusione.
Già dalla prima volta che l’ho indossata mi lasciato solo peli, ho provato a chiedere al venditore e mi ha detto che è normale e bisogna la prima volta lavarla così così non rilascia più peli. Ma dopo due lavaggi è vero che non ha lasciato più tanti peli internamente ma si è riempita di pelucchi esternamente tanto da sembrare una tuta vecchissima e pure non è che l’ho pagata poco, ho speso € 150,00.
Sono rimasto molto deluso e non consiglieró a nessuno di comprare una tuta simile.

Armani has been an absolute horrible experience. They have messed up my address 3 times and then stated there is nothing they can do. They proceeded to state a refund will be processed without my authorization and not eligible for the black Friday prices I purchased. I was about to pick up my package at a nearby ups store that was re-routed but the same day I received yet another message stating the sender has requested the package to be returned. Worst experience with an online order ever. The armani customer care and yoox third party are absolutely terrible.

Order made on (30 Nov 2022) 1 week ago, while it stated 2-4 work days for express shipment of USD$30 on their website. To date still not receive any shipping email for me to track e item, while their customer service says they r processing e order and this is called EXPRESS SHIPPING. Never buy frm AX ever, can get other similar brands at lower shipping cost and faster delivery, not even sure if i will recieve e item.