I chose Artificial Grass GB because the…
I chose Artificial Grass GB because the website allowed me to order a custom 5m x 6.5m piece, so I reasonably expected to receive it as a single section.
The day after placing my order, I received a phone call advising that the grass would need to be supplied in two sections. I explained that, had I known this before ordering, I would have chosen a different supplier, particularly as there were cheaper alternatives available. I was told it would actually be better to deliver it in two sections and was asked to expect delivery within 8–10 days. Although I was disappointed, I accepted this. I was also advised that I would need to purchase the joining tape and adhesive myself because of the split.
Unfortunately, the service from that point onwards was extremely disappointing. Instead of both sections arriving together within the timescale I'd been given, only one section was delivered. The second section didn't arrive until a week later, leaving me with an incomplete order and preventing me from starting the installation.
When I contacted customer services after only one section had arrived, I was advised that there had been an issue at the depot. I appreciate that operational issues can happen, but I was disappointed that I had to chase for an explanation rather than being kept informed proactively. Throughout the process, I never felt that the inconvenience caused by the changes to my order and the subsequent delay was properly acknowledged.
I can't comment on the long-term quality of the grass yet as it hasn't been laid, and it arrived without any obvious damage. I hope the product itself lives up to expectations, but based on my experience of ordering, communication and delivery, I wouldn't choose this company again.
23 de julio de 2026
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