Asda Travel Opiniones 

Worst customer service ever. No guidance. No communication. No follow ups. Every time I have to call to chase my claim up I speak with a different person telling me a different story. They have closed my claim without me even knowing. What a disappointment.

Ok but budget as you would expect. You get what you pay for

I advise against buying travel insurance. My flight was delayed by 6h. After making a complaint, it turned out that the insurance covers delays of more than 12 hours. The entire complaint procedure is complicated and requires many documents. Never again.

Disappointed at being misled.

Was told by very nice girl in Bureau Exchange Southgate that ASDA would match the best local rate. I told her I usually ordered my currency from CEC online and get a special rate. She said ASDA also do a special rate for ordering on line and they would match it.

Today I went to get my currency from ASDA and they would not match the rate I was quoted even though they rang CEC (who quoted 1.1032. The girl very Kindly spoke to the manager and all they offered was 1.0940. Certainly would not recommend - very disappointed at being misled.

i will never use this service again, my partner ordered money online gave them my email address and passport details, and paid for it on their card, i have gone in with ID but they would not give me it as it was paid for on my partners card, even if my partner was their, they still could not give us it, as card details were different from the order in my name, first holiday recovering after illness, have to wait up to 10 days for a refund, away on holiday tomorrow holiday now ruined thank you Asda

AVOID!!!!
Wrong goods delivered
Poor communication
Expiry date on most fresh food items 1to 2 days..
And now for nearly two weeks I am trying to get my money refunded
They have charged me twice for the same order.
£372.91 for a weekly shop
Diabolical service
Never again!!!

Dont exchange money in asda really bad exchange rate thay say its commission free lol today's rate is 104 when on line says 110 biggest con in Birmingham

My mother in law took gravely ill while we were on holiday, we had to curtail our stay in Turkey by 3 days when we contacted asda insurance we were told our claims would be delt with by travel claims service it has been a nightmare they now want to know if my mother in law was gravely ill when we went on holiday they wanted to know her state of health when we booked the holiday and when we took out the insurance. Sorry but wouldn't recommend this company to anyone

DO NOT TAKE OUT TRAVEL INSURANCE WITH ASDA!!!

They are happy to take your money and offer 'Superior" cover but after missing a connecting flight they refused to pay out as they only cover the outbound and inbound flights only. What kind of insurer is this??? If you are travelling abroad, then the entire trip should be covered not just the beginning and end. Absolute thieves!!!!

Literally awful. I missed a flight to see family in Australia due to coming down with a 24 hour bug (the kind that has your face in a toiler the entire time). They rejected my claim because "I didn't seek medical advice before cancelling my flight". So basically, unless you're an utter moron you should avoid this "company" like the absolute plague

I purchased an Asda multi-trip European travel insurance via a comparison website. The maximum trip duration was quoted at 90 days which was perfect for our needs. I accepted the quote and paid the full amount.

However, several days later I was contacted by Asda who stated that they couldn't honour the full 90 days because I was over 65. The best they could offer was 31 days maximum, which I refused and asked for the policy to be cancelled.

I have just gone onto another comparison website and Asda are still offering 90 days of cover for my identical quotation! The company really needs to get their act together. I am investigating the legal position as they had already issued my policy and I had paid the premium.

It seems that the customers are expected to help contribute to the company cashflow. Suggest you do not buy travel insurance from this dreadful company. I will not use them again. I have no idea when I will get my money back and will report back if I don't.

Bad service !!!!

Shamefully bad customer service! I purchased the platinum level cover on an annual policy, thinking that a massive company like ASDA would offer a reasonably good policy. WRONG! My claim was fairly simple and I followed all the correct procedures and submitted all the documents they asked for. Nearly 2 months later my claim has still not been settled and my emails and calls are not responded to. I will be finding out who the ombudsman is and reporting this to them. Absolutely DISGUSTING service - obviously WILL NEVER USE AGAIN!

Defo not 5 star Insurance brought cruise cover premium cover and when my cruise got cancelled 10 days out couldn’t care less. Be going back to my Old travel insurance provider

Placed a travel insurance with Asda but never again, customer services were no help and keep you on hold for ages she just kept saying there's a back log for documents being sent out , so now I'm writing to them

Asda if I could give you less stars I would. My shopping was meant to be here on Monday 4th between 8:30 -9:30pm. I called you Tuesday 5th at 9am wondering where it was. You told me that it was a delivery issue and I could have my shopping on Wednesday if I pay again. I have no food, I have no extra money to pay you. I was told categorical you couldn't put my pending order back till Friday meaning I couldn't reorder my food or go and buy more food as a refund would take a week. My partner used to work for Asda and spoke to the man who started questioning which department and so forth. After a heated argument with my partner our money suddenly turned up in our account again even though we were told CATEGORICALLY it would take a week.
I will never use your service ever again. I will tell all my friends and family never to use you, I will go on every social media platform I have and can possibly download. You didn't care at all that I had zero food in the house and zero money to have food. You told me that 'other people are in the situation too'
You didn't even contact me to let me know you weren't going to deliver. I have had no breakfast this morning and I have nothing to make lunch with and your company couldn't care less if it tried. I'm truly disgusted.

Shambles. They don’t bother responding to my query where they auto billed my travel insurance. Had to call up my bank to arrange such a hassle !

Took out travel insurance with them for a one year policy in 2017. Under the small print of the policy, this auto-renews every year. In 2018 I contacted them to confirm I wanted to cancel the policy and had to wait for the money to be refunded. Now they have just done the same thing again and have charged me to renew a policy which I have already cancelled. Completely unacceptable.

Ordered Hungarian forint for next day delivery as i was due to go on holiday the day after at 5am! The day it was due to be received in the post i received an email to say they have tried contacting me ( no missed calls ) to re confirm my address. As they had still not sent the money out in the post this meant i would not get it the day i needed to so i only had 1 day to order Hungarian money to pick up the same day! i asked for a refund and was informed i would receive it in the next hour and if i didn't to contact the bank. I contacted the bank 2 hours later as i urgently needed the money back to buy more currency and they said the company had not yet even released the money! i then had to phone back to ask them to release the refund as i was now panicking and they said they had still not even done this! by the time i eventually got the refund it was to late to even order the money to pick up at the airport.

I would not recommend anyone to use this currency exchange!!