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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Stay well away from this company. One of the worst experiences I’ve had. Aspen Wolf sell properties at massively inflated prices — often £20k–£40k above what they are actually valued at — and... Ver más

Valorada con 5 estrellas sobre 5

It is always a delight when you come across people who make your work easier for you. Such was my experience when I attempted to find an investment outside of the shores of my home country. The team f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently purchased an apartment in Leeds, Sky Gardens through Jake Carling at Aspen Wool. He has supported us through the whole process, even after he had earned his commission, put up with our worrie... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing service form both Georgina Barrett and anisha. Has kept me updated with everything and made sure that the whole process ran smoothly. answered my queries when approached in a ver... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria
  2. Servicio de inversión

Información proporcionada por diversas fuentes externas

Aspen Woolf is an award-winning property investment company, established in 2005, with offices in the UK and overseas. We specialise in identifying wealth-building opportunities for investors of all levels, across the globe. Having gained over 15 years’ experience within the industry, and having won The Best Residential Provider Award, Aspen Woolf has become an internationally recognised name. We pride ourselves on our high level of integrity, experience and quality of service, and we have built a reputation as working in a class of our own, not exceeded by others. If you are looking to build a successful and profitable property portfolio, and join thousands of happy clients, then don’t hesitate to contact us today to speak about our industry leading investment opportunities.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

631 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Michael W was brilliant

I have purchased multiple units with Michael now, always reaches out on the current development with news or if i have to do something, really approachable and listens. looking at our next one now!

5 de septiembre de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Kev,

Thank you so much for your continued trust and support! It’s always a pleasure working with you, and I’m glad to hear you’ve had a positive experience.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

First time property investment…

My partner and I decided we needed some form of property investment as part of our portfolio. After some research we wanted to target areas likely to have strong capital growth over the coming years, and buy something likely to be low management from us. We came across Aspen Woolf looking for off plan apartments in Leeds, and after contacting them built a relationship with Luke Edwards. Luke was really great, answered all my questions (yes, including my difficult ones about internet hyperbole). Luke took the time to take us through all options verbally, shared progress photos of developments in build, Luke has a nice blend of giving information that helped us make our choice, without laying on a heavy sales pitch. We’ve since exchanged and should have a tenanted unit in Q1 2026. Fingers crossed it’s a good investment and that we can add to the first one in the future if it works out!

21 de julio de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Graeme,

Thank you so much for taking the time to share your experience, we really appreciate your feedback.

We're delighted to hear that you and your partner felt supported and well-informed throughout. Luke will be especially pleased to know that his approach and communication style made a positive impact. At Aspen Woolf, we always aim to provide clear, honest advice and a pressure-free experience, so it's great to know that came through.

Congratulations on your exchange — it's an exciting milestone! We’re confident that your investment has strong potential, and we’ll continue to be here to support you every step of the way.

Looking forward to hopefully working with you again in the future!

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Good communication

Good communication, very helpful

6 de agosto de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Theophilus,

Thank you for the review!

We are committed to delivering exceptional customer experience, so it’s always rewarding and encouraging to hear that our efforts are making a positive impact.

Please contact us if you need any more information in the future, we are always here to help.

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

I have had a good experience with Est

I have had a good experience with Est. Agents Aspen Wolfe. Saeid Ansari has given me high level support from the introduction of the property that I exchanged on recently. Also not forget to mention good level of support and guidance on the legal side from Hiliary Walters and Anisha Patel.

1 de agosto de 2025
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Respuesta de Aspen Woolf

Dear Saeed,

Thank you for taking the time to share your experience. We’re delighted to hear that you had such a positive interaction with Aspen Woolf.

We appreciate your feedback and look forward to assisting you again in the future.

Very best,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Invesment assistance with customer focus

I have used Aspen Woolf for our initial investment a couple of years ago. This year, my parents, who live abroad, wanted to invest in the UK. The sales team (Ruzel) listened to our criteria and provided various options for us to consider. Throughout the selection and decision process, Ruzel was always ready to assist and support us. During the contract finalisation, Hillary also made sure all parties were doing their job on time to avoid any delays in the contract agreement. We have been extremely pleased with our experience. I am sure we will call Ruzel back again when my parents plans to invest in UK again. Thanks

16 de julio de 2025
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Respuesta de Aspen Woolf

Dear Doga,

Thank you so much for taking the time to share your positive experience with Aspen Woolf. We're delighted to hear that both your initial investment and your parents' recent journey with us have been smooth and satisfying.

It's fantastic to know that Ruzel was able to provide the attentive, knowledgeable support you needed throughout the selection process, and that Hillary ensured everything moved forward efficiently during the progressions stage. We'll be sure to pass along your kind words to them both — they’ll be thrilled to know they made such a great impact.

We truly appreciate your continued trust in us, and we look forward to assisting you and your family with future investments in the UK. Please don’t hesitate to reach out whenever you're ready.

Warm regards,
The Aspen Woolf Team

Valorada con 5 estrellas sobre 5

From 1 to 2!

On the advice of my Property Investment Consultant, I went from a 1 apartment purchase to a 2 apartment purchase, as he showed me how I can invest smartly without using too much of my savings.

16 de julio de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Prakashbhan.

Thank you ever so much for taking the time to leaving us such a wonderful review.

The whole team at Aspen Woolf are very happy that you loved your experience. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

sky Garden ,Leeds and st pauls Birmingham

the projects were and have been delayed , but this will work out better in the long run . unfortunatley did have to give up some equity ,unforseen changes in building costs and delays , in the changing property platform in the UK , Aspen Woolfand the team , are constantly overseeing the build ,with full updates , they have a full team , that covers every aspect , more then helpfull, My special thanks to RUZEL IN SALES , AND MATHEW . DIRECTOR, 35 YEARS IN FINANCE,FOR THIER HELP AND SUPPORT . as an overseas invester working with diffrent time zones is not a problam for them .The selection of the types of projects is very good and comprehensive . Something for everone , no matter your budjet .
currantly awaiting the completion of 4 units .

10 de julio de 2025
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Respuesta de Aspen Woolf

Dear Lorraine,

hank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Matthew and Ruzel who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

The service was really professional and extra ordinary

This is the first time I have used Aspen Woolf. I am very pleased and happy with the professional service I receive from this company. The staff (Matthew, Ruzel, Hilary & Anisha) is always on hand to help with any questions I may have. Matthew, Hilary & Anisha Helped get this deal over the line for me. The professional help and support that I have experienced from Ruzel would allow me to recommend Aspen Woolf to my friend and family.

I would like to say a big thank you to Matthew, Ruzel, Hilary & Anisha who have been very helpful on my recent transaction. I have no hesitation recommending this company.

8 de julio de 2025
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Respuesta de Aspen Woolf

Dear Dr Younes,

Thank you so much for taking the time to share your experience with Aspen Woolf. We’re absolutely delighted to hear that your first time working with us has been such a positive one.

It’s wonderful to know that Matthew, Ruzel, Hilary, and Anisha were able to support you throughout the process and help bring your deal over the line. We take great pride in providing a professional and responsive service, and your kind words are a real testament to the team’s hard work and dedication.

Your recommendation truly means a lot to us, and we’re grateful for your trust and support. Should you or your friends and family need any assistance in the future, we’ll be more than happy to help.

Warmest regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

My experience with Aspen Woolf has been…

My experience with Aspen Woolf has been a very positive one, helped by the very personable help of Ruzel Uddin. Ruzel has been exceptional in his articulation of the various property investment opportunities and the benefits they bring both as an investor and a home owner. Aspen Woolf come highly recommended.

3 de febrero de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Olu,

Thank you so much for your kind words and for taking the time to share your experience with Aspen Woolf. We're delighted to hear that your journey with us has been a positive one.

It's especially wonderful to know that Ruzel made such a strong impression. We’re proud to have him on our team, his dedication to clearly communicating investment opportunities and providing tailored support is something we truly value.

Thank you again for your positive review and we look forward to continuing to support you in your property investment journey.

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Aspen woolf has been excellent

Aspen woolf has been excellent with assisting me through my property purchase and gave us advice and useful tips.
Ruzel was great helping me personally throughout the journey.
Looking forward to making even better deals in the future .

4 de junio de 2025
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Respuesta de Aspen Woolf

Dear Mehdi,

Thank you for your kind feedback. We're thrilled to hear that your experience with Aspen Woolf has been a positive one and that our team was able to assist you effectively throughout your property purchase.

We’re excited to continue working with you and look forward to helping you secure even more successful property deals in the future.

Warm regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Great experience working with Sol

Great experience working with Sol. He was always very responsive, thorough and prompt in his replies

10 de abril de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Client,

Thank you for sharing your experience with us. We're delighted to hear that working with Sol was such a positive experience.

His responsiveness and attention to detail are qualities we value highly, and it's great to know they made a difference in your journey with us. We'll be sure to pass on your kind words to him.

We appreciate your feedback and look forward to assisting you again in the future.

Warm regards,
The Aspen Woolf Team

Valorada con 5 estrellas sobre 5

Luke Edwards at Aspen Woolf. Above and Beyond!

Luke Edwards at Aspen Woolf has been our trusted advisor for our UK property portfolio since 2022. While no strangers to property investment in the United States and Latin America, we had no experience in the UK when we met Luke. He and his team have proved to be unparalleled experts in navigating the often complex world of investment property ownership in the UK. In our time working with Luke, he has provided us with comprehensive, balanced information on which to base our investment decisions, and he has always provided the soundest advice with only our best interests in mind.
During a recent transaction, we encountered a time critical, potentially very costly situation due to a mistake made by another party unaffiliated with Luke and the team at Aspen Woolf. Although not in the least the responsibility of Luke and his team, he and his very capable colleague Hilary moved heaven and earth to ensure our interests were safeguarded, bringing what could have a catastrophic situation to a timely and successful conclusion.
Luke has earned our highest regard and respect, and I can unreservedly provide him with the highest recommendation as a skilled and conscientious professional.

Stephanie E. Kelly

6 de mayo de 2025
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Respuesta de Aspen Woolf

Dear Stephanie,

Thank you so much for your thoughtful and generous review. It has been an absolute pleasure working with you since 2022, and we're truly grateful for the trust you've placed in Luke and the entire team at Aspen Woolf.

Navigating a new property market can be a complex journey, and we're delighted to hear that Luke’s guidance has provided clarity and confidence as you’ve expanded your portfolio into the UK. Your recognition of the team's commitment is deeply appreciated. Both Luke and Hilary are passionate about going above and beyond for our clients, and it means a great deal to know their efforts made a difference.

Your kind words affirm our core values, and we’re proud to be part of your continued investment journey. Thank you once again for your high recommendation, it truly motivates us to continue striving for excellence in everything we do.

Warm regards,
The Aspen Woolf Team

Valorada con 1 estrellas sobre 5

AVOID

AVOID - George’s house Wakefield
Seemed great at first, missed the dead line of completing and rushed to complete the long stop date. Which was fine 3 days before Xmas with no chance of getting tenants until mid jan.
The apartments were far from finished snagging everywhere, communal areas dangerous and no lift for the first 5 months. Rushed to find funds so I didn’t get a penalty charged now 9 months in it still can’t be mortgaged.

AVOID AT ALL COSTS NO CUSTOMER CARE get money and gone.

14 de mayo de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Sharon,

Thank you for taking the time to leave a review. We hoped that you would have contacted us prior to writing this review as we could have worked through the issues above the same way we helped you in the past when you approached us.

There are many clients that successfully obtained mortgages for this project, we offered to have a call with you to discuss this in further detail but you cancelled the scheduled call last minute and you never responded to our request to reschedule the meeting. At point of handover the apartments were finished, furnished and clients had an opportunity to raise any snags with the developer directly within 7 days from completion.

We are always available to talk and happy help, please send us an e-mail to clientcare@aspenwoolf.co.uk if you need any further clarification or assistance with your Investment.

Kind regards
Aspen Woolf

Valorada con 4 estrellas sobre 5

I have been supported and helped by…

I have been supported and helped by Georgina very efficiently. Always follow up and offer help

13 de mayo de 2025
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Respuesta de Aspen Woolf

Dear Elyas.

Thank you for your kind words! We're so pleased to hear that Georgina has been efficient and supportive throughout your experience. Providing attentive, proactive service is something we take great pride in, and it’s wonderful to know Georgina's follow-ups and willingness to help made a positive impression.

We truly appreciate your feedback and look forward to continuing to support you.

Best regards,
The Aspen Woolf Team

Valorada con 1 estrellas sobre 5

Mis-sold, misled, and £38,369.50 out of pocket! - BUYERS BEWARE

Aspen Woolf (Agent) for Priestley Homes (Developer), based in Leeds. Aspen Woolf mis-sold me an apartment that was NOT as described and refused to accept any responsibility for this not-so-small or insignificant oversight.

With all due respect, I based my decision to proceed on incorrect information provided by Aspen Woolf. Yes, I indeed entered a legal contract with Priestley, but one crucial point is not addressed here:

I signed these legal documents believing I was purchasing an apartment of 45m2, but I have since found out from the Leeds City Council that the planning permission submitted was for 37.45m2.

There is NO MISINFORMATION in my review.

My review is totally FACTUAL. Please enlighten me: was it Priestley Homes who made that initial mistake or was it Aspen Woolf?

Maybe it was a typo 37.45m2 - 45m2 (missing the 37 completely out?)

Leeds City Council's Legal Department confirmed that from the original plans submitted by Priestley Homes, the apartment was intended to be 37.45 m2. Very strange, right?

Fact: Aspen Woolf sold me a 45 m2 apartment.
Fact: Priestley Homes confirmed with the council that the apartment was only intended to be 37:45 m2.

That's not just a mistake - it's a serious MISREPRESENTATION.

Yes, I signed a legal contract believing I was buying that 45 m2 apartment.

Correct that Aspen Woolf has made it extremely difficult to express my truth by flagging mine (and others') reviews.

If you are reading this and have found yourself having similar issues. Don't give up, you can tweak it and repost it, the Trustpilot team is very fair, their integrity team will establish whether anything needs to be changed so that it's completely fair. Ultimately, this allows other people to stay informed.

Despite these clear issues, Priestley Homes has retained my full deposit. Aspen Woolf admitted they handed my £5000 reservation fee over to the developer and kept a £1,000 administration fee on top of my deposit. They offered to refund only the admin fee as a full and final settlement - a token gesture, I refused.

In my view, they got me into this by mis-selling me something that did not match the reality, introducing me to developers with concerning backgrounds, and failing in their duty of care.

I am now £38,369.50 out of pocket, including legal costs. I later discovered publicly recorded information about the developer's whole family that I wish I had known earlier.

I have also learnt that mine and many other buyers have had their flats seriously UNDERVALUED, anything from £42000 (mine) to £60000+. This is a pattern, NOT JUST bad luck!

Think twice before dealing with Aspen Woolf or Priestley Homes. Check EVERYTHING.
Get independent legal advice, not just the one they recommend, and PLEASE don't fall into the same trap.

My experience has been distressing, I later became aware that other buyers from this and other developments have reported similar concerns, which they are sharing online and through other public channels.

If you are in a similar situation, please know you are not alone. Thank you for reading this, I hope my experience helps others make fully informed decisions.. Remember, you are not alone.

12 de mayo de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Tracy,

We must respectfully correct several inaccuracies in your review.

You have already had your review flagged and taken down numerous times by Trustpilot for platform violations.

Regarding the outcome of your transaction, the decision to cancel the purchase and forfeit the deposit was ultimately made by you by choosing not to complete. We understand this may have been a difficult decision, but please know that we provided our full support throughout the entire process.

Firstly, you did not purchase a property from Aspen Woolf. Your reservation was made through us, but all legally binding contracts including specifications such as size and layout were signed directly with the developer, Priestley Homes. These details were clearly outlined in your legal paperwork. You had legal representation throughout the process.

As per the reservation terms you agreed to, the reservation deposit was to be transferred to the developer. This is standard industry practice and was fully disclosed from the outset.

While we understand your disappointment, the statements made in your review are inaccurate and misleading. If you believe you have grounds for a legal case, we encourage you to pursue the appropriate legal channels rather than share misinformation online.

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Trustworthy professional cooperator

Very professional, always familiar with jurisdictions, up to date knowhow about real estate, polite and trustworthy!
This is Michael Willey!

7 de mayo de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Maria,

Thank you for your kind review! We’re delighted to hear that Michael Willey provided you with professional, knowledgeable, and trustworthy service.

Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future.

Best regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Amazing experience working with Amar

Amar Syed helped me with a flat enquiry in Manchester. Working with him was a great experience. He communicated well and answered questions promptly. It was easy to trust him and he followed through on his word every time. Even though things got complicated with the sale, he stayed patient and was super helpful every step of the way. I really appreciated how supportive and easy to work with he was. I would highly recommend him to anyone.

31 de marzo de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Aneesa,

Thank you for taking the time to share your experience. We’re delighted to hear that you had such a positive interaction during your flat enquiry in Manchester. Providing clear communication, reliability, and dedicated support throughout the process is something we take great pride in, and it's wonderful to know that these values were reflected in your experience. Navigating complexities in a sale can be challenging, and we're pleased that our team was able to assist you with patience and professionalism.

Your recommendation is greatly appreciated, and we look forward to the opportunity to assist you or others again in the future.

Very best,
Aspen Woolf

Valorada con 5 estrellas sobre 5

I have been dealing with aspenwolf for…


I have been dealing with (SAEID ANSARI) aspen wolf for few months now, and I have to say, I have never looked back. I would recommend them to anyone, from first-time investors to seasoned investment professionals. I started off as a very nervous first-time buyer back but saeid and his team has helped me develop my confidence and knowledge in property investment by being a huge support. They are friendly, professional and approachable very knowledgeable but most importantly, passionate about what they do which is what I believe distinguishes aspen wolf from other companies. Property Consultants always have time for their clients, on occasions, I have been known to call them up anytime with questions about an upcoming property purchase! The whole of team seem client-focused, and they are also extremely well connected. From the day you become a client, all the hassles of property purchasing/investment get taken off your plate (if that’s what you want) and it just makes everything so much less stressful. I’m so glad to know I have a company I can rely on to buy my properties off for life.

26 de abril de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Guru,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

I hsave excellent experience with the purchase …

I have excellent experience with the company through the agent Mr. Luke Edwards, smooth communication, very effective legal and commercial correspondence.

3 de marzo de 2025
Opinión espontánea
Logotipo de Aspen Woolf

Respuesta de Aspen Woolf

Dear Jamal,

Thank you for your kind feedback. We're thrilled to hear you had an excellent experience with us and that Luke Edwards provided smooth and effective support throughout the process.


At Aspen Woolf, we strive to maintain clear communication and great customer service, and it’s great to know that Luke delivered on those values. We truly appreciate your review and look forward to assisting you again in the future.

Best regards,
Aspen Woolf

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