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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Stay well away from this company. One of the worst experiences I’ve had. Aspen Wolf sell properties at massively inflated prices — often £20k–£40k above what they are actually valued at — and... Ver más

Valorada con 5 estrellas sobre 5

It is always a delight when you come across people who make your work easier for you. Such was my experience when I attempted to find an investment outside of the shores of my home country. The team f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently purchased an apartment in Leeds, Sky Gardens through Jake Carling at Aspen Wool. He has supported us through the whole process, even after he had earned his commission, put up with our worrie... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing service form both Georgina Barrett and anisha. Has kept me updated with everything and made sure that the whole process ran smoothly. answered my queries when approached in a ver... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria
  2. Servicio de inversión

Información proporcionada por diversas fuentes externas

Aspen Woolf is an award-winning property investment company, established in 2005, with offices in the UK and overseas. We specialise in identifying wealth-building opportunities for investors of all levels, across the globe. Having gained over 15 years’ experience within the industry, and having won The Best Residential Provider Award, Aspen Woolf has become an internationally recognised name. We pride ourselves on our high level of integrity, experience and quality of service, and we have built a reputation as working in a class of our own, not exceeded by others. If you are looking to build a successful and profitable property portfolio, and join thousands of happy clients, then don’t hesitate to contact us today to speak about our industry leading investment opportunities.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

631 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I feel compelled to share my deeply…

I feel compelled to share my deeply concerning experience with Aspen Woolf and their associated developer, Citylife Holdings 4 Limited. Aspen Woolf has shown how insecure and culpable they are by repeatedly attempting to silence my reviews, even going so far as to mark my previous comments as defamatory. Thankfully, Trustpilot upheld my right to speak the truth, and my review remains visible to the public.

I was sold a property by Stuart Clark (who has since conveniently left Aspen Woolf), under the pretence that I was receiving a 10% discount—making the final price £159,600. However, after commissioning three (3) independent RICS-certified valuations, the highest value came in at £120,000—a full 25% below the price I was led to believe was fair.

Despite sharing these objective reports with both Aspen Woolf and Citylife, and expressing my willingness to proceed based on the true market value, my concerns were dismissed. Worse, they refused to refund my nearly £20,000 deposit, which was paid in good faith. No reasonable investor would knowingly enter into a transaction with 25% negative equity from day one.

Historical listings from 2021 by Oliver Tyrrell further reinforce my concerns, showing prices for the same property between £112,800 and £127,200. It's now clear to me that the pricing was deliberately inflated, with no genuine market rationale.

I have since spoken with multiple other investors who are in the same position, raising serious concerns about the business practices of both Aspen Woolf and Citylife Holdings 4 Limited. Their behaviour reflects a systemic pattern of misrepresentation, poor ethics, and lack of accountability.

We will take all possible actions—legal and public—to address this issue, not just for ourselves, but to protect future investors from falling into the same trap. Aspen Woolf and City life must be held accountable, and I urge all prospective buyers to conduct rigorous independent due diligence and seek legal advice before engaging with these firms

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, James Cox & Hilary Walters advised, clear & precise communication. Would highly recommend.

22 de abril de 2025
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Respuesta de Aspen Woolf

Dear Colin,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with James and Hilary. They will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day. Thank you for your kind words once again and we look forward to our continued relationship ahead.

Congratulations on your purchase once again!

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

I had a fantastic experience dealing with Luke Edwards

I had a fantastic experience dealing with Aspen Woolf, in particular Luke Edwards, as a experienced investor in the UK and overseas market I like to think I’m pretty educated within the market but after speaking to Luke I realised there was various things I didn’t know, Luke was friendly and truly knows what he is talking about. His knowledge, friendliness and professionalism made the buying process very easy.

I would recommend Luke to anyone who is looking to find a very good investment property in the UK.

This is now the 6th property I have bought with Luke over the last 4 years and I couldn’t be happier!

Thanks a lot Luke and the Team for always helping, looking forward to the next property!

19 de abril de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Christopher,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Thank you Saeid and Matthew

Saeid and Matthew both showed a willingness to engage, support and find solutions when there were challenges during the processes of purchasing the properties I have invested in. Their commitment and assistance has been appreciated and influential in successfully navigating what can be a tricky journey. Thank you.

16 de abril de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Rommell,

Thank you for your review and leaving such positive comments on your experience with Aspen Woolf, the whole team is delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Great Company with Amazing Employees

Sol Khan was amazing to deal with. His responsiveness was good as used to respond to messages within hours if not minutes. Highly recommend the Company and Sol.

14 de abril de 2025
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Respuesta de Aspen Woolf

Dear Niraj,

Thank you for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Lots of details provided throughout the…

Lots of details provided throughout the process, with continuous updates!

A very satisfying & worthwhile experience!

24 de marzo de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Dennis,

Thank you for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Michael Scottow you legend!!!

First off I want to itinerate that I am a first-time buyer, and alongside being an owner-occupier, purchasing the property for myself to live in, this was a really scary and nerve-wracking experience for me when I begun to look for properties in Manchester.

But from the moment I first spoke to Michael Scottow, he was so friendly, approachable and easy to talk to, which has made buying my first home surprisingly stress free and incredibly smooth! There were a few other properties which he showed me initially at Bridgewater Wharf, but it didn’t quite fit what I was looking for - instead of trying to push the sale anyway, he really gave me the space and time I needed to wait for the right one and prioritised my needs. He called me every time one became available and was always on hand to talk things through with. And then eventually he found the one that fit everything I was looking for at Bridgewater Wharf - the location, size, price. Everything was perfect!

Buying your first home is always a bit scary, but we’ve had so many laughs and great conversations over the last month or so which has eased all my anxieties, it just felt like I was talking to a friend - dealing with Aspen Woolf overall has just been such a great experience!

On the night I made my initial payment to secure the property, I wanted to go and view it to make sure I was completely happy (as I only live over the river from the development), and as the finance team had finished for the weekend, Michael and Matthew Riddington, the managing director, stayed late for me and were really patient with me while I went over to have another look at the apartment I wanted, before I went through with the payment. This really meant so much to me, and they didn’t rush me at all. It just allowed me the time to be completely sure. They were both really supportive and fantastic through the whole process.

Following this, Michael put me in touch with Hilary Walters, who is SO lovely. She helped arrange my next steps and put me in touch with a mortgage advisor and solicitor firm who have already processed many of the other investments for Bridgewater. Once again what would have usually been quite a stressful experience organising my finances, as this is all completely new for me, but it has been simplified and stress free. She mentioned she was always available on WhatsApp or by phone if I needed anything or had anything I was unsure on. I have just felt really supported the whole way through this process, and as someone who feels quite anxious about things like this, it has meant the world to me. I’ve never felt alone and it’s so reassuring to know there’s a team always on hand to talk and chat whenever you need them.

Thank you to the team at Aspen Woolf - you’ve made what would usually be a stressful time in anyone’s life a really smooth and enjoyable one. But thank you most of all to Michael - I now get to live my dream of living in Manchester in my own apartment in a great location, a stunning development at an unbelievable price because of you. Thanks for your patience, support and for just always being there. As promised, I absolutely will be sending you a video of me popping the champagne when I move in!!

You’re a total gem!!!

24 de marzo de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Vicky,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Michael and Hilary, they will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Valorada con 4 estrellas sobre 5

Luke Edwards did a good sales job and…

Luke Edwards did a good sales job and was helpful and easy to contact. The rest of the team especially sales progression have been right on it! I do however continue to be regularly contacted by umpteen different salesmen trying to sell me either what i have bought or what i have already said no to, Clearly these are agents from different companies or freelance and there seems to be no central database. I have exchanged but not completed, so feel it’s rather too early to write a proper review

20 de marzo de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Nicole,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 1 estrellas sobre 5

Dont trust the investment advice Aspen Woolf gives you.

Put in a deposit to buy a flat in Leeds through AspenWoolf. What a blunder!! The flat is far less valued than originally quoted(RICS Surveyed report). Most lenders are refusing mortgage, multiple nil valuations on flats.Only lenders agreeing to provide mortgage are about 3% to 4% more expensive than high street lenders and exorbitant product fee.
Lots of hidden costs. Once exchange is complete, you are on your own.

18 de junio de 2024
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Puru,

Thank you for your feedback. We are truly sorry to hear that you feel dissatisfied with your experience.

Throughout the process, we made every effort to provide support and guidance, as we do with all of our clients. It's important to note that, unfortunately, the decision to work with a broker outside of our recommended network, who may not have had the same expertise in this particular market, led to challenges with the valuations. We always strive to ensure that our clients have access to trusted professionals who can help them navigate these situations smoothly.

Regarding the flat, we stand by the quality of the finished building, which we believe is a sound investment. Many clients have successfully secured mortgages, despite some of the challenges faced during the process. We understand that securing a mortgage can sometimes be complex, but we want to reassure you that we are always here to support our clients through to completion.

Again, we regret that your experience didn’t reflect the full potential of the investment, and we appreciate your feedback.

Our Completions team will continue leasing with you with further support in readiness for completion.

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

The team hillary and uddin are…

The team hillary and uddin are fantastic people. They always carry me along and always ready to address any issues that I may have.

11 de marzo de 2025
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Respuesta de Aspen Woolf

Dear Godwin,

Thank you for leaving us such a positive review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 1 estrellas sobre 5

As useful as a chocolate teapot

As useful as a chocolate teapot. Michael is full of himself and when caught lying they double down! Do not recommend unless you want to waste time and money. 'we are master agents' more like master baiters.

20 de noviembre de 2024
Opinión espontánea
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Respuesta de Aspen Woolf


Hi Samuel,

Thank you for sharing your feedback. We take all customer comments seriously, and based on our records, we don't have any details matching your concerns. We'd love to resolve this issue and learn more about your experience. Please reach out to ClientCare@aspenwoolf.co.uk . We value all feedback and aim to make things right.

Kind regards
Aspen Woolf

Valorada con 5 estrellas sobre 5

I had a fantastic experience working…

I had a fantastic experience working with Aspen Woolf in particular with Saeid who provided valuable insights into market helping me understand the best options available. His knowledge, professionalism and dedication made the entire buying process smooth and stress free. Saeid was always available to answer my queries and provided honest practical advice that helped me make informed decisions. I highly recommend Saeid to anyone looking for a reliable and knowledgeable real estate professional.

26 de octubre de 2024
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Muhammad,

Thank you for the review! We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.

Please contact us if you need any more information in the future, we are always here to help.

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Exceptional Property Investment Service

I recently had the pleasure of working with Aspen Woolf for a property investment, and I must say the experience was outstanding. From the initial consultation to finalizing the investment, their team demonstrated professionalism, transparency, and deep market knowledge.

A special mention goes to Saeid Ansari and Hilary Walters, who were incredibly helpful throughout the entire process.

Saeid was highly knowledgeable about market trends and provided valuable insights that helped me make an informed decision. His attention to detail and ability to break down complex aspects of property investment made the entire experience smooth and stress-free.

Hilary Walters also played a key role, ensuring that all administrative aspects were handled efficiently. She was always available to answer my queries and made sure everything was in place for a seamless transaction. Her friendly and professional approach added a personal touch to the service, making me feel like a valued client rather than just another investor.

Overall, Aspen Woolf delivered on their promises and exceeded my expectations. If you're looking for a reliable property broker with a knowledgeable and supportive team, I highly recommend Aspen Woolf, especially if you have the opportunity to work with Saeid Ansari and Hilary Walters.

Would definitely consider working with them again for future investments!

25 de febrero de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Valued Client,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Saeid and Hilary, they will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

It was simple,direct to the point and…

It was simple,direct to the point and luke was patient enough to explain things to me.
Hilary ,as well, was always there to help with making things go as smooth as possible regardless of the issues we had along the road.

12 de febrero de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Abbas,

Thank you ever so much for taking the time to leaving us such a wonderful review, Luke and Hilary are very grateful for you high prise!

The whole team at Aspen Woolf are very happy that you loved your experience. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Great experience with Aspen Woolf…

Great experience with Aspen Woolf exchanging contract on a Leeds property. Finn particularly was great taking the time to meet with me face to face and providing all the background information leading up to the exchange of contract. Finn was excellent with understanding what I was looking for and guiding me to the appropriate property for me. Hilary was also great, moving things on without rushing me and getting me over the exchange line. Thank you both for making the experience stress free. Look forward to working with you to completion.

17 de enero de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Kathleen,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Finn and Hilary, they have been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

I have been working with luke Edwards…

I have been working with luke Edwards who I have found to be a credit any organisation. Having owned run and built a global recruitment firm I believe I’m well positioned to say. I’ve found him , well researched, knowledgeable ,very information, passionate, consistent, with a positive manor which makes him very endearing. Luke goes the extra miles to ensure he gets it right and is customer focused which is key . An agent of choice for me!!

21 de enero de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Mr Ephson,

Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Highest possible recommendation

My partner Stephanie Kelly and I had the great good fortune to be introduced to Luke Edwards of Aspen Woolf when we began investigating buy to let real estate in the UK in 2022. As relatively experienced investors in the US and Latin America, we knew there was a great deal we didn’t know about the UK property market. Luke and the team at Aspen Woolf have been nothing less than superlative at every turn. Luke has been a tremendous guide in whom we have grown to have complete trust and confidence. He is responsive almost to a fault, and always available to provide the highest level of service and insights as we continue to build our UK property portfolio. I can unreservedly provide my highest recommendation to Luke and the rest of the team at Aspen Woolf.
Jason Saunders

21 de enero de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Jason,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Luke. He will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day. Thank you for your kind words once again and we look forward to our continued relationship ahead.

Congratulations on your purchase once again!

Kind regards,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Luke was always ready to answer my…

Luke was always ready to answer my questions and if not able, he would refer and contactes a person who could assist

14 de enero de 2025
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Esther,

Thank you for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

My experience of the Company was excellent

My experience of the Company was excellant. I was guided through the process of investing in an apartment at the Mount, Leeds. I must mention Luke Edwards who was excellant in guiding me as a very nervous first time investor through the process and giving me confidence to see it through. He is the essence of professionalism and in my opinion is one of the many staff who helps to set Apsen Woolf apart from other Companies. I also need to mention Hilary Walters who not alone was excellant, but was also very patiant in guiding my investment to completion.

14 de noviembre de 2024
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Paul,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke and Hilary who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Valorada con 5 estrellas sobre 5

Sol was great at understanding my…

Sol was great at understanding my requirements and presented me with an option which worked perfectly for me. The whole process from start to finish was faultless, and he was always on call whenever needed. I look forward to working with him again in the future.

21 de octubre de 2024
Opinión espontánea
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Respuesta de Aspen Woolf

Dear Sam,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Sol who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

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