Nel mese di Agosto 2024,ho acquistato un laser L2 da 36w direttamente dal loro sito.Il materiale risulta spedito , ma non.mi è mai pervenuto. Ho contattato l'assistenza , che in prima battuta mi ha de... Ver más
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Consulta las opiniones de los clientes
Absolutely horrendous customer service. I have the P20 Plus and the laser stopped firing out of no where. I've been in contact with them for over a month now and have requested a full refund based on... Ver más
Ordered an L2 36W laser which was delivered promptly. Assembly was quick, fit and finish is nice, but the laser head wouldn't move as expected in every direction - basic home function failed with no o... Ver más
La empresa ha respondido
I bought a P35 lazer engraving machine with accessories a month ago. Everything went fine. The machine was easy to assemble, the manuals are easy to understand - and my first engraving and cutting res... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are Atezr. We aim for innovation and retrieve your every thought through technology. We help customers realize every creative idea through technology, and every creative idea of customers encourages us to innovate all the time. This is how Atezr works with its customers. And finally, laser technology will bring happiness to all mankind. We believe everyone can realize a creative transformation with Atezr.
Información de contacto
5521 Schaefer Ave, 91710, Chino, Estados Unidos
- +1 (800) 965-9612
- service@atezr.com
- atezr.com
Received the laser fast for my area
Received the laser fast for my area. After assembly it seems to be a decent quality machine. however the laser module was not performing as described and advertised at all. Contacted customer service and they got back to me overnight (major time difference between us). They requested photos of items I was trying to make and software setup and parameters. I sent this via email. That was the last contact from them. I have messaged them a few time with no reply's since then.
Update 10-20-23. Atezer has decided to send me a new Focus lens. this was on the 10th. as of the 20th I still do not have the new part. I hope to get it soon, but I do not expect it anytime soon. I have tried to get Clarification of which lens is the focus lens, of the two that are on my laser. The lens that is easy to get to and replace looks good still. The Lens that appears to be more permanent up in the module slightly, is clearly damaged. I am hoping that is the "focus lens" they are sending. I added a star because they do seem to be trying to help. I will update again after part arrives and i see if it is fixed or not.
30 de septiembre de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear customer
Firstly, we would like to express our gratitude for your purchase of this product in our store.
Secondly, we deeply regret the inconvenience caused to you by the issues with the product.
During our communication with you, we learned through judgment that your product's focus lens needs to be replaced. Therefore, we have contacted you to confirm if we agree to provide free replacement of the accessory, and you have also agreed.
We are currently arranging for you to receive replacement parts, and we hope you can understand that logistics transportation will take time. And be patient and wait for a moment. We will also inform you of this situation through email.
If you have any questions, please feel free to contact us via email.
Wishing you a happy life!
Broken laser, long resolution
Ordered an L2 36W laser which was delivered promptly. Assembly was quick, fit and finish is nice, but the laser head wouldn't move as expected in every direction - basic home function failed with no obstructions and it moves freely by hand. Sent a video of the problem and a detailed list of troubleshooting steps completed to tech support. It took a while to get tech support to agree that the unit was defective but wouldn't provide an RMA despite being within their return policy window. It took a long time, but they made it right.
21 de agosto de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear customer
We deeply regret the inconvenience caused by the product issue to you.
When you first raised the issue with the product, we provided feedback to the technical personnel for confirmation. Finally, it was confirmed that the motherboard was damaged. We immediately contacted you to inquire if you are willing to accept us replacing the motherboard accessories for you. This will solve the problem. But you expressed concern about the delivery time of the accessories, and we have also promised to send them out to you in a timely manner, and are willing to compensate you for the logistics delay. But you did not agree to the solution. You have subsequently stated that you need to return the product, and we agree that you can return it, and we are willing to refund the payment to you after you return the product. As you did not return it, we did not issue a refund at that time.
At present, your payment has been deducted from our account. Regarding the inconvenience caused to you during the problem-solving process and the issue of the product being unusable. We deeply regret it. We will strengthen communication with customers regarding product issues and strive to provide them with a satisfactory response.
Had an issue with trying to find a new…
Had an issue with trying to find a new lens for my Atezr p10 and contacted the main office, I didn't yet need a lens for the laser but wanted to make sure I had a backup just in case as they are the most common thing that needed replacement, They contacted me back and offered me a free replacement lens and shipped it out and I received it in the mail a week later, was very happy with the response and speed.
10 de julio de 2023
Opinión espontánea
laser engraver
the whole sales of my printer and the speed of the delivery and how well packed my parcle was a big well done to Atezr.com
13 de junio de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear customer ,
I'm so appreciated for your review ! Delivering excellent service and ensuring customer satisfaction are our top priorities , so it's incredibly rewarding to know that we have met your expectations . Your kind words truly motivate our team to continue providing exceptional experiences to all our valued customers . Once again , thank you for your kind words and for choosing our product . If you need any other help , please don't hesitate to contact us . We're looking forward to serving you in the future .
Best regards
Atezr.com
Best experience support
Very good and kind support. They really try to help.
21 de junio de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
We're thrilled to hear that you had a great experience with our product/service. Thank you for your wonderful review!
Atezr will always be your best friend~We believe everyone can realize a creative transformation with Atezr.
Any problem with the order, please feel free to contact us. We are always here.
Best regards.
Customer Service Department.
Atezr.com.
Best experience
I consider atezr cnc lasers to be of high quality. The aluminium frame construction is very rigid, which allows high feed rates without vibration and scraping of the structure. My p20 also has a high quality laser head with which I have made many creative products over the last six months. My next choice would be the Atezr again, this time with 35W of power.
13 de junio de 2023
Opinión espontánea
Respuesta de Atezr.com
Hello,
Thank you for sharing your experience with Atezr lasers! We're thrilled to hear that you consider our lasers to be of high quality. Our team takes great pride in crafting machines that meet and exceed customer expectations.
We're glad to know that you've found the aluminium frame construction to be rigid and vibration-free, enabling high feed rates and preventing any scraping of the structure. It's fantastic to hear that the high-quality laser head on your P20 has allowed you to create numerous creative products over the past six months.
We appreciate your loyalty and trust in our brand. When you're ready to explore the next level of power, we'll be here to assist you in choosing the Atezr laser with 35W. If you have any questions or need further assistance, please don't hesitate to reach out.We look forward to serving you again in the future!
Customer Service Department.
Atezr.com
I have never had a bad experience with…
I have never had a bad experience with atezr or customer service.
12 de junio de 2023
Opinión espontánea
Respuesta de Atezr.com
Thank you so much for your wonderful review! We are thrilled to hear that you have had consistently positive experiences with atezr and our customer service. Delivering excellent service and ensuring customer satisfaction are our top priorities, so it's incredibly rewarding to know that we have met your expectations.
Your kind words truly motivate our team to continue providing exceptional experiences to all our valued customers. We appreciate your support and loyalty, and we look forward to serving you with the same level of excellence in the future.
If you ever have any questions or need assistance, please don't hesitate to reach out. We're always here to help. Thanks again for choosing atezr!
Best regards,
Atezr.com
ATEZR P35
I bought a P35 lazer engraving machine with accessories a month ago. Everything went fine. The machine was easy to assemble, the manuals are easy to understand - and my first engraving and cutting results on paper, cardboard, wood and metal are great. I had not expected such precision. So I am perfectly happy with the P35 and I'd buy it again anytime.
6 de junio de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback about your recent purchase of the V35 laser engraving machine and accessories. We're thrilled to hear that everything went smoothly and that you're extremely satisfied with your experience.
It's fantastic to know that the assembly process was a breeze for you and that our manuals proved to be helpful and easy to understand. We take great care in providing clear and comprehensive instructions to ensure our customers can make the most of their purchase.
We're especially delighted to learn that you are impressed with the precision of the V35. Achieving excellent engraving and cutting results on various materials such as paper, cardboard, wood, and metal is a testament to the machine's capabilities. We strive to deliver products that exceed expectations, and it's gratifying to know that we succeeded in providing you with such outstanding results.
We truly appreciate your trust in our brand, and we assure you that we'll continue to maintain the same level of quality and customer service that you experienced.
Once again, thank you for your kind words and for choosing our product. We look forward to serving you again in the future.
Best regards,
Atezr.com
Atezr P20 Plus is a powerful machine & good for beginnner too.
I found the P20 Plus on the big online place so I decided to look at Atezr's website first. They had a better price and faster shipping and helpful information for download, etc. so that was a great first impression. They shipped immediately with communication too. I did contact customer service about something and they helped me and were quick to reply each time too. The P20 is very well packaged and the parts are great fit and finish. It worked perfectly with the first test. I did like that somebody on a forum had a nicer interface for the hand control if you want to "mod" it. The accessories available for Atezr appear to be top quality as well. Overall it seems like I made the right choice between it and the other 5 or 6 top machines!
1 de junio de 2023
Opinión espontánea
Respuesta de Atezr.com
Hi~
Dear Customer,
Thank you so much for your amazing review!
We're thrilled to hear that you had a great experience with us and that we could make a positive first impression. We strive to offer competitive prices, fast shipping, and helpful information to enhance your shopping experience.
We're glad that our customer service team was able to assist you promptly and effectively. It's fantastic to know that the P20 Plus met your expectations in terms of packaging, fit, and performance.
We aim to provide top-quality accessories that complement our products. Your satisfaction means a lot to us, and we're grateful that you chose us among other top machines. If you have any further questions or need any assistance, please feel free to reach out. Thank you once again for your support, and we look forward to serving you again in the future!
Best regards,
Atezr.com.
A well built machine
A well built machine. I just started using it, but I'm happy with the results. Customer was responsive to all my questions leading up to purchasing.
1 de junio de 2023
Opinión espontánea
Respuesta de Atezr.com
Hello~
Thank you so much for taking the time to write such an excellent review about us. We're delighted to hear that you were pleased with our service and we truly appreciate you sharing your experience with us.
Your support means a great deal to us and we want you to know that we'll continue to do our very best to provide exceptional service and products.
If you have any other needs or questions, please don't hesitate to contact us at any time, and we'll be happy to assist you.
Thank you again for your review, and we still serving you with excellence in the future!
Best regards,
Atezr.com.
Customer service is horrible
Customer service is horrible. Getting help with issues is email per day. No available parts, only able to buy full laser. Never again will i buy their crap.
Update: they lied about sending a new one on this review. I have the email as proof. They already sent me 1 replacement and it has never worked correctly so now they are trying to back pedal. They made it so I cannot add more photos to my review. DO NOT BUY THIS JUNK! I AM GETTING AHOLD OF BBB.
Update 6/9/23 Atezr is currently trying to remove my review without solving my problem. I have proof in emails that they have promised a replacement laser but haven't gone through with it. Breach of 12 month guarantee
Update 6-11-23 I had to buy another laser from ortur today as I have mounting orders and still no reply of a tracking # for replacement laser from Atezr.
Update 6-12-23 still no tracking #. Hmmm Better Business Bureau website is down today...I guess it will be first thing in the morning to file a complaint and a review how I had to buy another $1000 laser to do any business because Atezr has not kept up to their part of a 12 month guarantee. Now 2 weeks without a working laser from them!! If they would give the money back, I would happily ship them their laser back so I could buy another ortur LM3 that has more power and is faster.
6-16 still no laser. They offered me a materials pkg worth less than $75 to make up for them leaving me without a working laser for almost 2 weeks now costing me well over $1000 from my business....again still no laser.
Update 6-19-2023 still no laser...refusing to be compensated for all my time in business without a working laser with the 12 month guarantee. They offered me a $70 material pkg of things to engrave while I am out over a $1000 between missed business and having to purchase another laser that works that arrived within 5 days of ordering. Wish I had found the Ortur 1st. I asked Atezr for the extension rails and rotary for compensation for their lack of upholding their guarantee and they have refused....again still no laser from them.
Update 6-23-2023 Still NO laser
Update 6-26-2023 still NO laser
Finally received my laser 6-28-2023.... 24 days after the laser would not even mark wood. I had to buy another laser to continue my business. Never will I buy another Atezr. I would lose too much business and money.
22 de mayo de 2023
Opinión espontánea
Respuesta de Atezr.com
Hello,
Have a nice day~
We have sent the replacement laser head to you for free, due to the weekend so that we can't reply to you in time.
Working days: Mon - Fri 9:00 am to 18:00 pm (except on holidays and weekends).
Now we are checking the details for you to help you to solve the problem.
Don't worry, our machine has a warranty period, we just need time to help you understand the specific problem before we can give you a targeted solution, thank you for your understanding~Please check with your email address, we will give you the way to solve it.
The laser is the most important accessory, so there is not a lot of inventory, we are rushing to prepare it, and it is expected to ship to you within 2-4 working days, please don't worry about it.
We will help you solve the problem within the warranty period, thank you for your understanding.
Any more requests, please feel free to let me know, and I will surely try my best to help you.
Stay safe everything will be better.
Best regards,
Customer Service Department.
Atezr.com
Enfin un laser qui découpe vraiment
Superbe machine bien fini et un laser qui est capable de faire des vraies découpes rapidement.
Je suis satisfait...
30 de mayo de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
We're thrilled to hear that you had a great experience with our product/service. Thank you for your wonderful review!
Atezr will always be your best friend~We believe everyone can realize a creative transformation with Atezr.
Any problem with the order, please feel free to contact us. We are always here.
Best regards.
Customer Service Department.
Atezr.com.
Ease of use, solid construction and plenty of power. Just a beast of a machine.
I purchased my P20 Pro when it first came out and recently received their 5W laser.
Having used the 20W with the extension to make numerous projects and gifts I was eager to see what the 5W machine would do. Let me say I was not disappointed. Powerful enough engrave and cut light wood, cardboard and even etch slate. I am VERY impressed by the output. The setup was easy as I had already done it with the P20 Plus.
If I had one con it is the small print as my eyes aren't what they used to be.
Now if Atezr would like me to provide another honest review they could send me one of their new L2 models or their 35W. :-)
7 de mayo de 2023
Opinión espontánea
Respuesta de Atezr.com
Hi, Gene,
Glad to hear that you have the great experience in our store.
Atezr will strive to meet every customer's request and realize every customer's idea. Thanks for your support for our lasers. I believe that in each of our models, you will love it. We have the promotion for our L2 36W now, if you are interested in it, you can come to our store to check more~
Any other inquiries, please feel free to tell us, we will definitely try our best to serve you.
Please accept my special greetings.
Atezr.com.
Purchase V35 performance
Purchase V35 claiming to have multiple lasers in one for additional power, I have purchased about 5 other laser brands, this laser easily leaves the others behind with power, sturdy table, instructions and focus mechanism. Looking forward to purchase Generation 2 Atezr again looks like another step up
2 de mayo de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
Glad to hear your feedback for Atezr.
We have detailed guidance documents and a professional after-sales customer service team to help you solve various problems. Thank you for your recognition of us. We will continue to develop and innovate to bring better products to our customers. Thanks for support for Atezr.
It is really happy to hear that you are interested in our L2, now we have the promotion for the 36W, you can come to our store to get more.
Any more requests, please feel free to let me know, and I will surely try my best to help you.
Yours Sincerely,
Customer Service Department.
Atezr.com.
I have a 24W Pro Laser
I have a 24W Pro Laser. I have had since last October and it has been a great engraver and cutting machine. I highly recommend this laser. Thanks Atezr for such a great machine.
17 de mayo de 2023
Opinión espontánea
Respuesta de Atezr.com
Hii, dear Customer,
Glad to hear that your support for Atezr all the way~
We appreciate your positive review and feedback. This is the biggest motivation for us.
Atezr will continue to work hard to innovate and improve to give our customers a better experience.
Any more requests, please feel free to let me know, and I will surely try my best to help you.
Best regards,
Mona.
Customer Service Department.
Atezr.com.
Product is excellent quality
Product is excellent quality, and the customer service is great.
15 de mayo de 2023
Opinión espontánea
Respuesta de Atezr.com
Hi~
Dear customer:
Glad to hear that you share us your great feeling in our store.
In the future, we will continue to work hard to provide better products and services!
Thanks again for your feedback and support for Atezr all the time.
Any other inquiries, please feel free to tell us, we will definitely try our best to serve you.
Best regards,
Atezr.com.
Don't buy from them!
ATEZR has lied to me since may. I won an engraver in May for mothers day contest, and they refuse to send me my prize. They won't answer my emails, nor send me what I won. Customer service is a joke. Why lie to your customers. Would never buy from them again
10 de mayo de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
We're thrilled to hear that you had a great experience with our product/service. Thank you for your wonderful review!
Atezr will always be your best friend~We believe everyone can realize a creative transformation with Atezr.
Any problem with the order, please feel free to contact us. We are always here.
Please accept, my best regards.
Customer Service Department.
Atezr.com.
Atezr: la concurrence est loin derrière autant pour la qualité des machines et leur prix que pour la qualité des servicespo
Atezr sells very good equipment, I own a super efficient 35w machine. The service of the store is very responsive, gives good advice and I highly recommend this company.
10 de mayo de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear customer:
Glad to hear that you have the great experience in our store.
Atezr will insist on providing our customers the high technologic product and best service. It is really appreciated that for your recognition for us. We will still keep it and be better.
Any other inquiries, please feel free to tell us, we will definitely try our best to serve you.
Please accept my special greetings.
Customer Service Department.
Atezr.com
Best power laser
After a deep searching I decided to go for V35 plus, a great upgrade on my old 5w engraver. It looks well made, strong and precise, with high cutting and engraving power. Just finished assembling and made some easy tests. Really love it. Beside that I can say the customer service is snappy and very close to you, with responsive and exhaustive answers. everything seems to run smooth and pleasent. Thanks a lot to Mona.
Mario
4 de mayo de 2023
Opinión espontánea
Respuesta de Atezr.com
Hello Mario,
Glad to received your great review for us.
Atezr will always be your best friend~We believe everyone can realize a creative transformation with Atezr.
Thanks a lot for your love for our laser and service, this will push us to be better.
Any problem with the order, please feel free to contact us. We are always here to serve you for detail help. Atezr always puts customers first.
Please accept, my best regards.
Warmly,
Atezr team
I did some research and finally decided…
I did some research and finally decided on the p20. It showed up and I am very happy with my purchase. It seems really well built, a little larger than most (430mm x 430mm working area). When I had questions, the customer service was responsive and helpful. I have now also purchased the new rotary (that I haven't used yet), the enclosure and the honeycomb base. Great new hobby!
21 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear customer:
Thank you so much for taking the time to write such a glowing review of our business. We're thrilled that you enjoyed your experience with us, especially the high-quality product and friendly service.
We truly value your shopping experience and would be honored to have you return to us in the future. Thanks for your kind words and for choosing us.
Yours Sincerely,
Customer Service Department.
Atezr.com.
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