Nel mese di Agosto 2024,ho acquistato un laser L2 da 36w direttamente dal loro sito.Il materiale risulta spedito , ma non.mi è mai pervenuto. Ho contattato l'assistenza , che in prima battuta mi ha de... Ver más
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Consulta las opiniones de los clientes
Absolutely horrendous customer service. I have the P20 Plus and the laser stopped firing out of no where. I've been in contact with them for over a month now and have requested a full refund based on... Ver más
Ordered an L2 36W laser which was delivered promptly. Assembly was quick, fit and finish is nice, but the laser head wouldn't move as expected in every direction - basic home function failed with no o... Ver más
La empresa ha respondido
I bought a P35 lazer engraving machine with accessories a month ago. Everything went fine. The machine was easy to assemble, the manuals are easy to understand - and my first engraving and cutting res... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are Atezr. We aim for innovation and retrieve your every thought through technology. We help customers realize every creative idea through technology, and every creative idea of customers encourages us to innovate all the time. This is how Atezr works with its customers. And finally, laser technology will bring happiness to all mankind. We believe everyone can realize a creative transformation with Atezr.
Información de contacto
5521 Schaefer Ave, 91710, Chino, Estados Unidos
- +1 (800) 965-9612
- service@atezr.com
- atezr.com
High quality product
High quality product, amazing precision, excellent customer service. Would buy again!
26 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Hello~
Thank you so much for taking the time to write such an excellent review about us. We're delighted to hear that you were pleased with our service and we truly appreciate you sharing your experience with us.
Your support means a great deal to us and we want you to know that we'll continue to do our very best to provide exceptional service and products. If you have any other needs or questions, please don't hesitate to contact us at any time and we'll be happy to assist you.
Thank you again for your review, and we look forward to serving you with excellence in the future!
Best regards,
Atezr.com.
full recommendation…
It really is a diode laser with spectacular power and precision, the mechanical assembly is perfect and very easy to assemble, and the customer service is very professional and resolute, they have solved my problems quickly since I am in Barcelona, they have been very efficient. For all this I recommend its purchase, I have also bought the extension and the size is impressive, Thank you
26 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
Glad to hear your feedback for Atezr.
We have detailed guidance documents and a professional after-sales customer service team to help you solve various problems. Thank you for your recognition of us. We will continue to develop and innovate to bring better products to our customers.
Atezr will continue to work for you~
Any more requests, please feel free to let me know, and I will surely try my best to help you.
Yours Sincerely,
Mona.
Customer Service Department.
Atezr.com.
Really a good laser at a good price
Laser came packed very well. Assembly was super easy. They gave me a free license for lightburn, Awesome! And customer service hooked me up when their supplier was behind on honeycomb tables. They are sending me 2, yes that's 2 that are just a little bit different size. How cool is that?
24 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
Thanks for sharing your shopping experience here.
We sincerely appreciate your recognition and positive review of our service.
We will do a good job of packaging so that you receive the product in good condition, and we will also provide detailed instructions and video guidance to help you assemble and use~ We will always keep in touch with customers to let you know the order details in time.
Atezr will always be your best friend~
Any problem with the order, please feel free to contact us. We are always here to serve you.
Please accept, my best regards.
Warmly,
The Atezr team
Great laser and service
The laser engraver came quickly and works great! Their customer service has also been really helpful in answering all of my questions.
21 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
Glad to hear that your support for Atezr all the way~
We appreciate your positive review and feedback. This is the biggest motivation for us.
Atezr will continue to work hard to innovate and improve to give our customers a better experience.
Any more requests, please feel free to let me know, and I will surely try my best to help you.
Yours Sincerely,
Mona.
Customer Service Department.
Atezr.com.
Versatile & efficient laser engraver
I bought the ATEZR P20 Plus last november and I am fully satisfied with it. The power allows to cut through different materials of different thicknesses (4 tested so far) with full accuracy, while the speed endows a fast but detailled engraving.
20 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear customer:
Thank you so much for sharing!
Our engraving machine can cut and engrave a variety of materials to meet various needs~
In the future, we will continue to work hard to provide better products and services!
Thanks again for your feedback and support for Atezr all the time.
Any other inquiries, please feel free to tell us, we will definitely try our best to serve you.
Please accept my special greetings.
Atezr.com.
Customer Service Department.
Atezr P20 20W laser
I have the Atezr P20 20W laser and it is great. Robust bild, works well, very accurate and fast. I have to mention customer service which is excellent, quick to respond and allways nice. Thank you Atezr for a good product and excellent service.
13 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
We're thrilled to hear that you had a great experience with our product/service. Thank you for your wonderful review!
Atezr will always be your best friend~We believe everyone can realize a creative transformation with Atezr.
Any problem with the order, please feel free to contact us. We are always here to serve you.
Please accept, my best regards.
Warmly,
The Atezr team
The machine is very well-built excellent customer service
The machine is very well-built and the company has excellent customer service! I am new to the world of laser engraving and started out with their P20 Plus machine. The price point and the accessories included are great value for your money! No extra fees for an air assist. Set up was easy and it just worked out of the box.
I am looking forward to using the rotary accessory and the extension kit for making larger projects and some custom tumblers. So far all of my questions to customer service have been answered within 24 hours and it almost feels like I have personalized support. I am already looking at the new V35 Plus. I am hoping they sell the 35W laser separately!
8 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear customer:
Glad to hear that your great experience in our store.
Atezr will strive to meet every customer's request and realize every customer's idea.
We will give you the most detailed guidance and assistance, so that you can operate the machine as soon as possible, please feel free to contact us if you have any questions. We will reply you within 24 hours~
Thanks for your suggestion, we are planning the V35 laser module, please pay more attention to Atezr to get the latest news.
Any other inquiries, please feel free to tell us, we will definitely try our best to serve you.
Please accept my special greetings.
Atezr.com.
Very impressed with my Atezr P20 Plus...
I am very impressed with my Atezr P20 Plus laser. The performance is very impressive. In my tests it meets or exceeds the performance of the $10,000+ Epilog Fusion M2 40w CO2 lasers we have at the school I teach at (aside from etching glass without a coating, but that wasn't expected because diode vs CO2).
Also, Atezr's customer service has been very responsive and proactive about keeping me updated about the shipping status of the accessories I ordered with my laser. They were both on backorder at the time of my initial order and Atezr customer service reps have kept me updated every step of the way.
Top notch customer service!
11 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
Glad to hear that your support for Atezr all the way~
We appreciate your positive review and feedback. This is the biggest motivation for us.
Atezr will continue to work hard to innovate and improve to give our customers a better experience.
Any more requests, please feel free to let me know, and I will surely try my best to help you.
Yours Sincerely,
Mona.
Customer Service Department.
Atezr.com.
I love the products!!!
I love the products. They are built strong and durable. I have the V35, Extension Kit, Air Assist and ordered the KR Pro Rotary. Everything works great and if I got any questions or concerns, they respond within 24-48hrs of me emailing them.
10 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Hello~Dear customer:
Glad to hear that you share us your experience.
In the future, we will continue to work hard to provide better products and services!
Thanks again for your feedback and support for Atezr all the time.
Any other inquiries, please feel free to tell us, we will definitely try our best to serve you.
Stay safe. Everything will be better.
Yours Sincerely,
Customer Service Department.
Atezr.com.
Quality Build
I am very impressed with the quality of build, a very robust machine which should equate into many hours of service. One small hiccup when the machine fired up, but with one software modification it was clear sailing from that point on. The service team was quick to respond and guide me through the adjustment. Looking forward to future product offerings!
9 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
Thanks a lot for sharing your experience here.
It is really appreciated that you give us the recognition and positive review of our service. We will continue to work hard to provide you with even better service and products.
Thanks for staying with us all the time. Atezr will always be your best friend~
If you have any other problems, please don't hesitate to contact us.
Stay safe. Everything will be better.
Yours Sincerely,
Atezr.com
New P20
I just purchased a P20 with the extension kit. I had a few concerns about the x axis and Mona @ Atzer was very helpful and resolved the problem very quickly. I can’t say enough about the company and quality of their products. A+++
5 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
Glad to hear that your support for Atezr all the way~
We appreciate your positive review and feedback. We will carefully listen to your suggestions and continuously improve our service quality. We aim to help customers realize every creative idea through technology, and every creative idea of customers encourages us to innovate all the time.
Any more requests, please feel free to let me know, and I will surely try my best to help you all the time.
Best regards,
Warmly,
Atezr team.
Atezr P20
So far the services has been good. The laser itself is very nice and the learning curve is not too steep.
6 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear Customer,
Thanks for sharing your shopping experience here.
We sincerely appreciate your recognition and positive review of our service. We will continue to work hard to provide you with even better service and products.
Atezr will always be your best friend~
Any problem with the order, please feel free to contact us. We are always here to serve you.
Please accept, my best regards.
Warmly,
The Atezr team
Great machine, top customer service!
I used the machine for the last two months. So far my experience with it is great. I worked with plywood, slate and leather.
The quality of the machine is realy top notch. It is built very sturdy. The aluminium frame gives it a high amount of rigidity and on top it looks and feels awesome.
It was packaged very nicely and the assembly was quick and easy. (Approx. 20 minutes)
Also the 20W Laser module is very powerful and so far I could not find anything it couldn't cut or engrave.
I would recommend building or buying an enclosure and smoke extraction, because the amount of smoke created when cutting wood.
The customer service is great, and is always replying very fast.
(The only little critique I have is the placement of the control box and ports. I would rather have them on the side of the machine than the top. But thats just a minor thing.)
6 de abril de 2023
Opinión espontánea
Respuesta de Atezr.com
Dear customer:
Thank you so much for sharing!
In the future, we will continue to work hard to provide better products and services!
Thanks again for your feedback and support for Atezr.
Any other inquiries, please feel free to tell us, we will definitely try our best to serve you.
Please accept my special greetings.
Atezr.com.
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