Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Ver más
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Consulta las opiniones de los clientes
Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Ver más
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Ver más
Applied for refinance loan with Athena. Overall easy experience. Just be mindful that being an online only setup some information on the web app may not appear right away when uploaded. Athena team wa... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Athena Home Loans
Escrito por la empresa
Información de contacto
347 Kent Street, 2000, Sydney, Australia
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Excelente
2 mil opiniones
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No access to my account, no visibility
I have just settled and I cannot get online access to the account. A user login should have been set up earlier than this. I currently cannot get access despite following the instructions to use my email address followed by “Forgotten my password” for first time users. As a first home buyer, I am already stressed and this has concerned me far more than it should. Not good enough.
6 de septiembre de 2024
Easy process
Good advice, easy application process. Well supported along the way without being annoying :)
26 de agosto de 2024
Wonderful experience
What a wonderful experience. Great communication from Start to settlement. Big thanks to Bec and the settlement team for their assistance and for this seamless application.
2 de septiembre de 2024
Extremely supportive right thoughout…
Extremely supportive right thoughout the whole process! Friendly, warm genuine people willing to go the extra mile..
12 de agosto de 2024
Great customer service
Great customer service, quick and able to deliver when other home loan providers didn't.
13 de agosto de 2024
Love Us, Leave Us (and would 'Love Us' again)
The whole experience applying for the loan from start to finish was stress free, with speedy approval time. The Athena Team worked closely with my mortgage broker and I was kept informed along the way. Love the no fees, the transparency, and no complicated jargon. Looking forward to the support on how to 'Love Us, and Leave Us' (but I would be back)
2 de agosto de 2024
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Too rigid Offset, not worth it
This is the second review first was a three star review, I have been with Athena for over 2 years. Offset account is too rigid and restrictive, could not have the entire loan amount offset and have any extra amount above the loan amount. A payment was made on 2/8/2024 which turned out be an "overpayment" according to Athena, this amount was to then be transferred to my linked account. It's 7/8/2024 this "overpayment" is yet to hit the linked account. Apparently linked account payments are supposed to be instant. Promised features are slow to come through cannot Bpay still from offset. Can only transfer $5000 to a non linked bank account even if transfers have been made to that account in the past.
If I had known all this prior I would have gone with another provider with a more flexible offset. I have tried to look at the website to see if the payment limits, overpayment etc are noted these do not seem to be mentioned. On top of this I cannot transfer more than the minimum monthly payment from the offset account into the loan, have discussed this Athena. If you are after a flexible Offset account go elsewhere there are other products in the market that have competitive rates and minimal fees.
7 de agosto de 2024
Opinión espontánea
Respuesta de Athena Home Loans
Hi Rain,
We’re really disappointed to hear that you feel your experience hasn’t improved and want to address the points you have raised. Thanks so much for taking time to provide feedback.
We’re all about helping our customers pay down their home loans faster. When you’re super close to paying off your loan, we send you an email to give you a heads up that your account will close when the balance is $0. As your Athena account is a loan account and not a savings one, your account balance cannot go into credit. This means the amount you’re paying into the loan must not exceed the loan balance. If you wish to keep it open, we require you to maintain a minimum balance.
As mentioned in our reply to your last review, we do maintain a $5,000 transfer limit to non-linked accounts for cyber security reasons. If you do need to transfer an amount larger than $20,000 to your linked account, please get in touch and we can work this through with you.
We’ve recently launched a bunch of new features including multi-offsets, split loans and cross-collateralisation and we will be delivering payment features including BPay over time. Appreciate this one is important to you.
We’re constantly working to improve our home loan experience and will be reviewing our website to see how we can provide more info on our payment features.
We would love to get in touch directly and check that the overpayment has landed into your linked account. As it had to be manually processed by our team (it’s not an instant payment), it would follow bank standard processing times. If you could send us an email referencing this review, we will be in touch asap.
Cheers,
Athena Team
Great experience everything went very smoothly
Great, my broker was amazing too - Sarah Maslen - thank you Athena
26 de julio de 2024
Our experience with Athena
We have been with Athena for a few years now, so we’re happy to continue with our new loan when we purchased our new home. Things went smoothly & Athena staff were happy to assist when we had a few issues crop up. I recommend Athena to others.
15 de julio de 2024
Great to refinance.
Great to refinance.
When the bank I'd been with for 20 years couldn't meet my needs......Thankyou Athena.
26 de junio de 2024
It's great that Athena is different
It's great that Athena is fee free. Somewhat confusing in the latter stages of set up when it comes to how I pay additional funds. They use the NAB platform, that wasn't previously explained. The people are kind and patient.
14 de junio de 2024
Respuesta de Athena Home Loans
Hey TJR, we're so glad to have you with Athena ❤️ Thank you for the feedback! We'll take this onboard to review how we can make our payments features clearer.
Cheers,
Athena Team
I requested early settlement through my…
I requested early settlement through my broker with Athena home loans and they immediately responded and made the process super smooth & fast. A very reliable and professional service all the way through from start to finish.
24 de mayo de 2024
Prompt and clear communication from the…
Prompt and clear communication from the team at Athena made for great experience.
Also reminded me of the probable stamp duty cost, which I had underestimated. Great Job
14 de mayo de 2024
Thanks
So far so good, I appreciate getting the loan firstly and my first home so thankyou. The app will be useful once I get it setup
15 de mayo de 2024
Seemless
The experience through my Mortage broker has been seemless dring a high press time of finding a suitable home. Athena gave me pre approval before auction time so I was aware of my limits on how much I could spend on my new home
24 de abril de 2024
Respuesta de Athena Home Loans
Hey Lidia, congratulations on your new home! We understand that speed and ease are super important when purchasing a property. We're happy to hear that we could give you pre-approval quickly so you could bid for the home you had your eyes on 😁
We want you to love us so if you have any feedback please let us know at hello@athena.com.au.
Cheers,
Athena Team
Customer service is amazing
Customer service is amazing, staff are very friendly and knowledgeable. Prompt replies to enquiries. So glad I was referred to Athena by friend
17 de abril de 2024
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