Athena Home Loans Opiniones 1900

TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Ver más

Valorada con 5 estrellas sobre 5

Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Ver más

Valorada con 5 estrellas sobre 5

Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Ver más

Valorada con 4 estrellas sobre 5

Applied for refinance loan with Athena. Overall easy experience. Just be mindful that being an online only setup some information on the web app may not appear right away when uploaded. Athena team wa... Ver más

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4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Easy to deal with

We were kept informed during the whole process and we were treated with much patience as we had alot going on at the same time and if anything we were holding Athena up with the process. They were extremely patient and understanding. Easy to communicate with and always helpful.

3 de abril de 2024
Valorada con 5 estrellas sobre 5

A pleasant change

The staff at Athena actually followed up with us right through the protracted process of moving away from our previous financial institution. It was a refreshing change not having to chase the bank. Athena took the initiative of liaising with our previous lender and ensured they kept us updated on developments throughout the process.

19 de marzo de 2024
Valorada con 5 estrellas sobre 5

Incredibly easy to deal with

Being able to reach out to a personalised contact throughout the process was incredibly helpful when we had questions about our circumstances. The whole process of getting a new loan with Athena was pain free.

18 de marzo de 2024
Valorada con 5 estrellas sobre 5

Responsive and timely assistance

Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was one minor hiccup and that was rectified within a couple of hours. Looking forward to paying down this loan now without fees and with flexibiity.

8 de marzo de 2024
Valorada con 5 estrellas sobre 5

Straightforward application process

The application process was smooth with Athena, simply provide the required information and documents, and the team took care of the rest while keeping me informed.
Thank you!

31 de enero de 2024
Valorada con 5 estrellas sobre 5

Can’t thank Bec enough for all her…

Can’t thank Bec enough for all her help.
Could message her anytime and would receive an answer back within minutes.
Her cheerful disposition and actual caring about any issues I had made it all so much easier to deal with.
Thanks Bec,Shriya and all the crew at Athena.
You should all be very proud of yourselves.
Ross G

10 de enero de 2024
Valorada con 5 estrellas sobre 5

Seamless transaction

Seamless transaction. Buying a home is a huge emotional investment and can be stressful but Athena Home Loans made it easy for us. Thank you.

19 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Refinance

We refinanced one of our investment property's, Athena understood our situation compared to other banks. Their application process was easy to understand and easy to follow. They were in constant contact with us, until the process was complete. The staff are professional and informative, no question was too difficult. If you are having troubles with the big banks, I would highly recommend giving Athena a go.

12 de diciembre de 2023
Valorada con 4 estrellas sobre 5

Overall ... an acceptable process

There were a few glitches in getting and completing the various forms ... the online approach has its ups and downs.

29 de noviembre de 2023
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Respuesta de Athena Home Loans

Hey S MacLeod, thanks so much for the feedback! We've taken your feedback onboard so we can make the process smoother. We're very glad to have you with us and can't wait until you pay off your home loan. Please let us know if we can ever help with anything.
Cheers,
Athena Team

Valorada con 5 estrellas sobre 5

Athena were amazing

Athena were amazing, I can’t recommend them highly enough. They were very efficient and helpful, if you are on the fence about whether you can get a loan or not, give them a call, you might be pleasantly surprised.

23 de noviembre de 2023

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