Athena Home Loans Opiniones 1900

TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Ver más

Valorada con 5 estrellas sobre 5

Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Ver más

Valorada con 5 estrellas sobre 5

Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Ver más

Valorada con 4 estrellas sobre 5

Applied for refinance loan with Athena. Overall easy experience. Just be mindful that being an online only setup some information on the web app may not appear right away when uploaded. Athena team wa... Ver más

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4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Home loan refinance quick easy & professional.

I found the website easy to use for my initial loan request. Athena staff got in touch quickly & were efficient & friendly to deal with. Documents were emailed & whole experience was smooth and hassle free. Quick approval and settlement process. I recommend Athena for their professionalism and service.

13 de julio de 2023
Valorada con 5 estrellas sobre 5

I now have 2 of my refinanced mortgages…

I now have 2 of my refinanced mortgages with Athena. I really like the App & the functionality to see what your loan details are.

Athena is very easy to communicate with - especially via text & email - they make it easy, step by step & its quick.

This is of course in addition to good rates. I like the flexibility to make additional payments.

11 de julio de 2023
Valorada con 5 estrellas sobre 5

Lighting fast approval and settlement

From approval to settlement was lightning fast. Their support team seems to be very prompt and you don't really need to get on the phone to speak to anyone which is I really like. They promptly follow up on sms/emails. If you are looking to get on a home loan quickly Athena is hands down the best!

5 de julio de 2023
Valorada con 5 estrellas sobre 5

Easy

Easy, friendly, great communication by email, phone and txt.
Very good after settlement communication of repayments.
I'm self employed and my loans usually take a long time to be reviewed before they settle. This has been the bestoan experience I've ever had. I'm an Accountant, do I help clients with loans all the time.

3 de julio de 2023
Valorada con 5 estrellas sobre 5

Welcome to the 21st Century

I've tried for home loans in the past with mortgage brokers and banks. All were horrible, inefficient, and one failed due to incompetence.

Not so with Athena. Start to finish, it was no muss, no fuss. It actually felt like we might finally be in the 21st Century. Thanks Athena!

29 de junio de 2023
Valorada con 2 estrellas sobre 5

Goodbye

After 2 years as a customer I recently refinanced out of Athena

Uncompetitive in todays high interest rate economy. Athena was great when cash rates were low, they had one of the lowest rates on offer … but as the cash rate has fast risen the are struggling to remain attractive and competitive to other lenders (and I’m not comparing them to other banks honeymoon rates)

Athenas marketing is also getting old. Today most bank now offer no fees loans and will easily give existing customers the same rates as new customers

Good bye Athena

3 de junio de 2023
Opinión espontánea
Logotipo de Athena Home Loans

Respuesta de Athena Home Loans

Hey Michelle,
We're sorry to see you go, especially as an Athenian for two years.

We wish we didn't have to raise our rates either. When the RBA raises the cash rate, it immediately impacts our cost of funds to the business. We try to absorb the impact for as long as possible, but our lean business model makes it challenging.

We’ve always said to look beyond the introductory rate. While there may be more competitive intro rates out there currently, we won't go behind your back. We are different; our mission is to shake things up and show Aussies that there's a better way.

Right from the start, we ditched the loyalty tax, being the first Aussie lender to do so. We believe it's totally unfair to penalise loyal customers. That's why existing customers will always receive the same rate as new customers on like-for-like variable loans. We’ve written an article about loyalty tax that you might find helpful 👉 https://www.athena.com.au/learn/hidden-tax-costs

We wish you the best with your new lender!
Cheers,
Athena Team

Valorada con 5 estrellas sobre 5

Much better than the others

Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the process along. By old lender said 20+days but it happened much quicker once we were at settlement stage.

The app seems pretty straight forward and useful and the loan itself seems super flexible to allow extra payments etc.

24 de mayo de 2023
Valorada con 5 estrellas sobre 5

No fuss

No fuss, very smooth process, everything was handled quickly with very little back and forth. Interest rates were much more reasonable than the big 4.

30 de mayo de 2023
Valorada con 1 estrellas sobre 5

No longer competitive

No longer competitive. Draw you in with low interest rates then fail to hold that position and become uncompetitive with high rates. Forcing you to pay the loyalty tax.

The response is not correct, and what all lenders say as they charge much more after drawing in customers at a low price launch.

Fact: Athena has increased its rates MORE than the rba increases.

Fact: As the rba rates went up that enables other banks to not only hold but many have increased by less than the RBA. As they are earning much much more interest in total.

23 de mayo de 2023
Opinión espontánea
Logotipo de Athena Home Loans

Respuesta de Athena Home Loans

Hey Luke, we want to reassure you that we absolutely don’t use sneaky tactics like rate bait to lure customers in. No scorpion home loans or loyalty tax here at Athena!

Loyalty is royalty at Athena. We are the first and one of the only Aussie lenders to ditch the loyalty tax. Our automatic rate match guarantees that our existing customers will always get the same rate as new customers on like-for-like loans. We think the loyalty tax is totally unfair and we want to see it gone.

Whenever the RBA increases the cash rate, it affects our cost of funds immediately. We try to absorb these costs for as long as is sustainably possible. We understand that times have been difficult with multiple rate rises and wish we had better news each time.

Last year in July, we did have to increase more than the RBA cash rate increase. We rely on funding markets, where there are a bunch of additional costs on top of the cash rate. Conditions in Australia and globally impact these funding costs and they’ve increased over recent months much more than the cash rate. We absorb them as much as we can but we always run super lean so in July last year we reached a point where we couldn’t absorb those additional funding costs any longer. We want to reassure you that whenever we can keep the rates or save you money, we absolutely will!

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