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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I had my DNA test kit analysed by yourselves in 2019 and had regularly been viewing my results online with no issues. I haven't looked up my information for about 6 months and tried to log into my... Ver más

Valorada con 1 estrellas sobre 5

Awful product - entirely missold. They advertise on their website that they have 12,000 trustpilot reviews - actually they have 22. Their test only actually looks at bacteria and a computure co... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Been waiting for months to get my Microbiome results. Email bounces back. Phone doesn't reply. From their social media presence, it seems everything went out of business in June 2023 yet they are stil... Ver más

Valorada con 5 estrellas sobre 5

Exceeded expectations! I learnt so much more than I thought I would, plus the insights are organised really well so you can clearly see recommended diet changes etc. The best part is that as Biomed... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de fitness y nutrición

Escrito por la empresa

Atlas Biomed is a personalised health company, applying the latest genetic technologies to help you navigate towards your potential. To achieve this, Atlas has two tests available in the UK: the Atlas DNA Test and the Atlas Microbiome Test. Both tests feed into the Atlas platform, which allows you to take control of your health through actionable, personalised recommendations.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

141 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

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Valorada con 5 estrellas sobre 5

Very good service

Very good service. 2nd I’ve used it now

11 de agosto de 2022
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Respuesta de Atlas Biomed

Thank you for taking the time to share your rating with us. We hope we can continue to support you in the future.

Valorada con 5 estrellas sobre 5

Great service and support

Great service and support.

Easy to use and results are well presented with easy to follow recommendations.

Will definitely use again to see if anything improves.

2 de agosto de 2022
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Respuesta de Atlas Biomed

Thank you for taking the time to share your experience and feedback with us. We really appreciate it! Please reach out to us at hello@atlasbiomed.co.uk when you're ready to re-take your test, or if you need any advice or guidance on your recommendations.

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service. The reports are really useful and easy to understand, and the App is a nice bonus.

29 de julio de 2022
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you for taking the time to share your experience with us! We're really pleased to hear you're finding use in the reports and insights. I'll be sure to pass your comments on to the team in Customer Support.

Valorada con 4 estrellas sobre 5

This test is a nice introduction to the…

This test is a nice introduction to the gut microbiome. It's always interesting to see how our diet affects our gut microbiome. I also like the fact that we have access to a Nutritionist who helps us interpret the results and that we receive dietary recommendations to improve our gut health.

26 de julio de 2022
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you for taking the time to share your thoughts with us. We really pleased you found benefit in the insights our test delivers. We agree that a follow-up consultation with our Nutritionist brings even greater depth to the findings and recommendations. Thank you again. Please reach out if there's anything else we can support you with.

Valorada con 4 estrellas sobre 5

Really glad I took the test!

This was very illuminating and it helped me get a grip on what happens in my gut and how things are related. The results are really well presented and easy to follow, plus the site gives a lot of extra info on everything.
The zoom call following the results is also great, and the person who helped me was very kind and helpful. Definitely happy I did it!

21 de julio de 2022
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Respuesta de Atlas Biomed

Thank you so much for taking the time to leave an excellent rating! We really appreciate you sharing your experience. Please let us know what we can do for you in the future.

Valorada con 5 estrellas sobre 5

Such a great experience using Atlas

Such a great experience using Atlas, the testing was easy & the consultation was so insightful. I’ve learnt a lot from this experience and highly recommend

23 de junio de 2022
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Respuesta de Atlas Biomed

Thank you so much for leaving us a review. We love hearing how our testing has helped, and we really appreciate the time you've taken to share your feedback.

Valorada con 5 estrellas sobre 5

Potentially life changing information!

Understanding my personal microbiome has been extremely interesting and has reinforced my determination to keep eating and doing things that keep me healthy. It feels great that I now have this personalised powerful information to guide me on my journey to this end. Thanks Atlas.

21 de junio de 2022
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Respuesta de Atlas Biomed

We really appreciate you taking the time to share your review with us and our community. Thank you for the amazing feedback! We are so pleased to hear our test, the results, and follow-up support has been of use to you.

Valorada con 5 estrellas sobre 5

What a super service

What a super service.
From the efficient collection of sample inc box to return it to the thorough and interesting results after some weeks. I was so pleased with that and then I had a video call with a nutritionist - half an hour to look at my specific results and what they meant and what I might want to do in to work towards any goals I might have. Really impressed. It’s my new gift idea for family members!

16 de junio de 2022
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Respuesta de Atlas Biomed

Thank you for taking your time to share your experience with us! We strive to make the whole process as easy as possible for our clients, and it's great to hear we've been able to do that for you. We hope we can continue to provide support to both you and your family.

Valorada con 4 estrellas sobre 5

valuable support during tricky time

The test results were helpful to me and I had a productive meeting with the nutritionist about the results so was able to tweak my diet for optimum nutrition to support me at a tricky time in my life.

1 de junio de 2022
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Respuesta de Atlas Biomed

Thank you for taking your time to share your experience with us. We are pleased the results of your test, and the ongoing support of our nutrition team, has proved valuable to you. We hope we can continue to support you in the future.

Valorada con 5 estrellas sobre 5

I have found atlas boom easy to use and…

I have found atlas boom easy to use and really helpful in enabling me to look after myself and my gut. I feel so much more positive about my future. The advice from the nutritionist was good too.

It was a mistake - the 2 stars. It should have been 5. Technology is not my thing!

26 de mayo de 2022
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Respuesta de Atlas Biomed

Hi Ann. Thank you so much for taking the time to share your experience with us. We're happy to read you're already finding benefits in your Atlas test and results, and that your consultation with our nutritionist was useful to you.
I noticed that you left us a 2 star review, but with positive comments. I'd welcome any feedback you can give on what would have made this a higher rated experience for you. You can reach me at hello@atlastbiomed.com. Thank you again.

Valorada con 3 estrellas sobre 5

I was expecting a full diet plan

I was expecting a full diet plan, and a comprehensive list of recommendations. But I don't think my expectations were right, as the output of the analysis are mainly metrics on the variables in your gut microbiome.

Nevertheless, the nutritionist consultation was very good. And I was able to get a good set of recommendations from that

20 de mayo de 2022
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Respuesta de Atlas Biomed

Thank you sharing your review with us. We're glad to hear you found benefit in your consultation with our nutritionist. We're sorry to learn we have fallen short of your overall expectations on this occasion. Whilst we do not provide detailed meal plans, our food recommendations and general insights are based on your results, so are optimised to improving the diversity of your microbiome.
We take customer feedback seriously, and I'd welcome any further comments you'd like to share with us on where you feel improvements can be made. You can reach us at hello@atlasbiomed.com.
Thank you again for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Even better than I was expecting

The microbiome test results were more detailed and useful than I had anticipated. I didn't even realise it included a consultation, which I just had and really helped to put the results into actionable steps. Thanks Liza!

17 de mayo de 2022
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you so much for sharing your experience with us and leaving us a 5 star review! We really appreciate the time you've taken. We believe there's immense value in the post-result consultation with our expert nutritionists, they can bring extra depth to your results, and as you say provide you with actionable steps to improve the diversity of your microbiome. Thank you again, Mark, I'll be sure to share your kind words with Liza!

Valorada con 5 estrellas sobre 5

I found Liza very helpful and…

I found Liza very helpful and informative taking time to go through my specific needs and giving me her professional advice.
I would highly recommend a nutritionist appointment thank you for your help.

25 de abril de 2022
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you so much for leaving your feedback and rating, Linda. We are grateful for you sharing your experience. I will pass your comments on to Liza so she knows to keep up the great work!

Valorada con 5 estrellas sobre 5

Great service

Great service, everything is explained detailed and with easy to follow steps. The nutritionist consultation was extremely helpful, any questions were clarified. Thank you.

17 de abril de 2022
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Respuesta de Atlas Biomed

Thank you for taking the time to share your experience with us, Lina! We really appreciate your comments and I will be sure to pass on your feedback to our team of nutritionists. I hope we can continue to support you, please get in touch at any time.

Valorada con 5 estrellas sobre 5

Recommended by a nutrition therapist

As a nutrition therapist I found their microbiome test and analytics very comprehensive, easy to interpret and I loved the 'actionable' approach offered. It is much more affordable than other testing providers but it equally gives a very good overview of patients' microbiome health and areas to improve. The UI is very user friendly and easy for patients with little nutrition knowledge to navigate, learn and engage with.
The whole experience is very positive and customer support is great too.

11 de abril de 2022
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you for taking the time to share your experience with us and our community. Seeing that you have had a 5-Star experience, and have found value in the actionable health insights our tests bring, is the best feedback we could hope for. We look forward to continuing to support you!

Valorada con 5 estrellas sobre 5

The support call was very insightful I…

The support call was very insightful I learnt a lot of new things and also liked how the results were broken down to me as results can look more alarming than it seems!

Got a lot of useful changes I've been able to make thanks to it.

Thanks for all your help!

10 de abril de 2022
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Respuesta de Atlas Biomed

Thank you for taking the time to leave us a 5* review! We really appreciate this and love to hear how much benefit you've found from your results and the follow-up support available.

Valorada con 5 estrellas sobre 5

I purchased a microbiome test back in…

I purchased a microbiome test back in January due to various health issues . While waiting for the result I have been in contact with Louise from customer support on a number of occasions and I can say that she is a real gem. She was always very kind and helpful, responded to my queries in a timely manner.
I also had a consultation with Katerina, the nutritionist.She was very knowledgeable and helpful too. She has answered all of my questions and gave me good recommendations. Overall I found the report and the follow-up consultation informative.
I would highly recommend Atlas Biomed.

5 de abril de 2022
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you for taking the time to leave your comments and share your experience. We value your feedback and I will be sure to let the team know they've done a great job. We hope we can continue to support you in the future.

Valorada con 5 estrellas sobre 5

Good service

Good service. Clear understanding of results.

31 de marzo de 2022
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Respuesta de Atlas Biomed

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

Valorada con 5 estrellas sobre 5

Definitely Worth the Money …

Anyone wishing to do a Microbiome test should definitely consider this company. The report I received was very informative and easy to understand. My 30 minute appointment with Katerina, one of their very knowledgeable nutritionist, gave me even more information and suggestions on dietary changes I could make to improve my scores. She followed the meeting with an email summarising all that was discussed and reiterated all her suggestions. I am very impressed with their service and will be ordering a follow up test in a few months.

28 de marzo de 2022
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you so much for this outstanding review, Karen! We really appreciate the time you've taken to share your comments and rating. I will be sure to pass all of your kind feedback on to the team. We look forward to continuing to support you.

Valorada con 5 estrellas sobre 5

I had a very informative video call…

I had a very informative video call with Louise Wayman last Friday, she was very helpful and understood exactly my needs. Such a nice lady, it was a pleasure talking with her. Mrs Sheena Carver

21 de marzo de 2022
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Respuesta de Atlas Biomed

Thank you so much for leaving us a 5* review, Sheena! We are incredibly pleased to hear you found your experience with us helpful. We continue to be available to support you. Thank you again for taking the time to share your comments.

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