AUUNIQUE LTD Opiniones 

299
•
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased a motorised TV cabinet from this company, which was made to order for me. Unfortunately, the motor does not work, meaning the TV will not lower into the cabinet as it should. I have... Ver más

Valorada con 1 estrellas sobre 5

Ordered a cover £450 beginning of August and still not arrived. No coms to emails only the odd message to say its on its way which is a lie ! No contact number which should raise alarm bells straight... Ver más

Valorada con 5 estrellas sobre 5

I came across AU Unique via a Google search and was sceptical at first with getting a radiator cover made without in-person measurements. However from speaking with Liam I got all the confidence and i... Ver más

Valorada con 5 estrellas sobre 5

We ordered two radiator covers for my parents’ hallway having already had them made for our own house a few years ago. Liam was so helpful with the measurements. My mum uses a walker and so we wanted... Ver más

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3,1

Medio

TrustScore: 3 sobre 5

299 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 22% de las opiniones negativas

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3,1

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(299)

121 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Show stopper

I sent all the measurements in and picked what l wanted. Everyone has their own style so this made it very easy to choose. They made and delivered exactly what l wanted. Our kitchen has only just been finished and having a radiator cover just sets the room of. I will be ordering another for the hall at a later date. Very pleased with this our purchase. Can thoroughly recommend.

22 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class

Effortless process from order to delivery.
Great product and was just as I imagined.
It looks great and is now the focal point in my entrance hallway.

9 de julio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

A great product

Although my radiator cover was delivered 2 days after the delivery date I am very pleased with the product well made and looks great in my hall way. Really glad they asked me to double check my measurements before they started manufacture as I had not taken into account the space needed for the drawers
Will purchase from them again

3 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressive Products & Company

We’ve recently ordered 2 radiator covers from Au Unique. We are absolutely thrilled with them. Ordering them was straightforward with their guide. Lots of colour and design options. Communication was great via email. My parents were also so impressed they’ve ordered 2 for themselves. Packaged extremely well and delivered when stated. Wouldn’t hesitate to recommend Au Unique to anyone,

26 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I wish I had trusted the 1-star reviews…

I wish I had trusted the 1-star reviews of this company. I've had to go through the hassle of raising a chargeback with my bank. The radiator cover I ordered was not what arrived (I ordered one with a solid oak top and the one delivered was just MDF) and I have tried countless times to get the company to collect the cover from my home and issue a refund. The entire process has been going on since February and I still have the thing in my hallway. I imagine they are now ignoring the contact from my bank. They have over £300 of mine while I'm left with a substandard item that I don't want.

25 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking!

Ordered a tv unit from them, but already had the motor for it so just needed to unit. Ordered it as a birthday present and orders it 4 months prior to the birthday.
The date is was due for delivery never turned up, couldn’t get hold of them, very poor communication. Eventually 3 months after the delivery date was promises I received the unit but the birthday had already passed
It was well made but had to still get a carpenter in to finish the unit off so I could use it and I hate the thing because of all the hassle it caused along with the price!

15 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Delayed delivery but happy with product

Although we had a few issues with lack of communications and a non-delivery, AU were able to resolve the issues quickly and re-scheduled delivery for the following week. The product arrived well protected, and we are very happy with it. It is well made, solid and the colour is great. Looks really good.

11 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not order!!

I ordered 2 bespoke radiator covers 6 weeks ago. I received an order number but nothing since. I have tried contacting the company but with no response and their phone number is disconnected.

1 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a measure and fit service for…

Ordered a measure and fit service for customised radiator cover. Initially all fine. Although the unit looked lovely, unfortunately it was made incorrectly so didn’t fit. I was informed that a replacement would be made and fitted within 2-3 weeks.
There on in it was exceptionally poor service! I continually had to chase them up as no updates were forthcoming. They never answered the phone number given on their website and e mails were either slow to reply or ignored. Eventually, over 2 months after initial order placed, a second unit arrived, only to be incorrect again!
I requested a refund which again, took chasing up before finally issued.
Although the product looked very nice, unfortunately the customer service was exceptionally poor on all counts and I would neither use or recommend.

30 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love Love Love the bookshelf radiator cover

Radiator book case

This arrived yesterday and I have to say it's beyond my expectations.
It's truly beautiful piece of furniture!
Yes it's more expensive than your high street, but you get what you pay for and this is a top quality piece of furniture.
I was kept up to date at all times, emails responded to quickly and delivery arrived on time and well packaged.
Trust me when I say, this won't be my last order 😁

21 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Just set up the radiator cover you supplied. Great customer service, from ordering, updating status to your friendly delivery chap. The cover looks great, exactly what we wanted, and is exceptional value. Highly recommended

21 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bespoke radiator cover

Ordered a bespoke radiator cover for the conservatory (standard ones all too high). Great quality (it's heavy considering it's size!) and a great finish. Highly recommend.

8 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered two radiator covers from…

I ordered two radiator covers from AUUNIQUE and they arrived 1 week later. They are everything I could have asked for and more. The service has been outstanding from ordering to receiving. I now have 5 radiator covers from this company in my house and will definitely be back for more!

12 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't trust with bespoke

Ordered two bespoke nail desks, with specific customisations. Was told everything was possible & in hand. Got delivered two 'off the shelf' desks that are completely different to what we specified & agreed. They then completely ignored by emails & phone calls to discuss this & find a solution!
Happy to remove my review if the company gets in touch to resolve our situation.

7 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy

I had quite a few emails from them just to make sure the measurements I provided were correct, which shows they really care about the product they are producing. I am very thankful they did double check everything as the cabinets look GREAT. I will definitely be ordering some more cabinets from them in the near future.

1 de mayo de 2025
Opinión espontánea

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