Audika - Aberdeen Opiniones 

180
TrustScore: 5 sobre 5

4,9

21 Summer Street, AB10 1SB ABERDEEN, Aberdeenshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Everything explained clearly by a very knowledgeable lady(Donna)Very detailed hearing test and many questions answered very promptly...totally flawless from start to finish...highly recommended.

Valorada con 5 estrellas sobre 5

Donna treated us with kindness and a lot of patience. We felt no pressure and made the right decision for us. Everything was carefully explained including going through the hearing test with gr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

An appointment for microsuction to remove ear wax was followed the next day with a hearing test. Both times the Hidden Hearing staff were very helpful and informative. The receptionist managed to get... Ver más

Valorada con 4 estrellas sobre 5

Laura was very good and very helpful with my mother who has dementia. Unfortunately my mother only has partial hearing in one of her ears and no hearing in her right ear. The left ear was full of wa... Ver más



Información de contacto

  • 21 Summer Street, AB10 1SB, ABERDEEN, Aberdeenshire, Reino Unido

  • 01224 626630

4,9

Excelente

TrustScore: 5 sobre 5

180 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(180)

5332 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I made an appointment to find out why…

I made an appointment to find out why I'm experiencing a persistent 'blocked ear' sensation and was eager to know why. Callum examined my ears with professional thoroughness, explaining each step and leading to a clear conclusion. I was greatly impressed by his professional expertise and delighted to walk out with a comprehensive summary of the outcome.
Exemplary care and reliable service

13 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The audiologist came to my home and spent…

The audiologist came to my home and spent time explaining the procedure and checked several times if I was at ease and guided me through the hearing test. She listened to what I was saying and the results of the test verified my day-to-day experience .
She gave me confidence every way and that great aftercare would be a strong feature of the service!

11 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would highly recommend Hidden Hearing

I would highly recommend Hidden Hearing. From my initial consultation with Donna Goldie I have been treated with professionalism, friendliness and nothing is to much trouble to get the best hearing possible, my transition from NHS hearing aids to the ones supplied from Hidden Hearing has made a massive difference to me. The aftercare is also first class.

30 de marzo de 2023
Valorada con 5 estrellas sobre 5

Thorough & Professional Hearing Test

Visited Hidden Hearing, Summer Street Aberdeen for a free Hearing test as I was experiencing some pulsating tinnitus.

Firstly, I was welcomed by the pleasant receptionist. Then directed through to meet Donna Goldie, Audiologist for my appt.

Donna was extremely thorough in her examination and the equipment used surpassed a previous test I had with a different company.

I came away from my appointment feeling listened too (excuse the pun!) and informed in what steps to take next.

I am extremely glad I took the time to make this audiology appointment. I cannot recommend this branch highly enough.

6 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

My visit to Hidden Hearing.

My experience was made easy and comfortable due to the approach of Carol Anne who dealt with everything in a caring manner. She explained everything so well from beginning to end of my hearing test and examination. The lady who removed the wax was gentle and explained everything also. It was an easy process and reassuring. I feel very blessed to have had such a positive experience. Also reassuring was the after care. I would recommend Hidden Hearing to anyone having issues with hearing loss. Thanks very much to those involved with my care.

3 de marzo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

My new hearing aid is so much better

My new hearing aid is so much better. Micheal who served me was very good and Helping me with all my
Quries There was some difficulty with my payment but l
Ended up paying by cheque
Thank you Mary Devine. 16/02/23

10 de febrero de 2023
Valorada con 5 estrellas sobre 5

Great Service

The consultation was tailored to and met my exact needs, and the audiologist (Donna) is very knowledgeable, taking the time to explain everything in detail.

21 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

My husband got a hearing aid from you…

My husband got a hearing aid from you last year can't use as it screams all the time .someone was supposed to be coming months ago never arrived. I rang up and they said she was on maternity leave so why didn't someone else come they want to your money but no after service. The person I spoke to on the phone said she would sort it nothing has happened.it is appalling after all the money he paid. It was the Nottingham branch seems like they don't know what they are doing.

5 de marzo de 2022
Opinión espontánea
Logotipo de Audika - Aberdeen

Respuesta de Audika - Aberdeen

Good Morning,

We are so sorry to read this - this isn't the usual level of service we pride ourselves on at all. Let's see how we can help.

Whilst we can't locate your husband's details from this message, if you would be kind enough to email contact@hiddenhearing.co.uk with your husband's name and postcode, along with a copy of your message above then we can arrange for a service appointment and find out what went wrong so that it doesn't happen in the future.

We hope to hear from you soon.

Kind Regards,

Customer Services
contact@hiddenhearing.co.uk
01622 775191 (the phone lines are extremely busy today with snow related queries so please do reach out by email if you can to save time holding for us)

Valorada con 5 estrellas sobre 5

Positive experience

Carol-Anne Home who was my consultant was very well informed, shared information very clearly in a very professional manner.
She was willing to spend time ensuring fitting was appropriate.

11 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I needed my hearing aids adjusted

I needed my hearing aids adjusted. Donna was so professional and made me aware just how many programmes were available. I left there feeling much more educated about the product

25 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Routine Hearing Checkup

Visited today with Calum for annual checkup. Appointment on time and impressed that he gave me a full hearing test to enable him to compare results with previous time. He is very experienced at his job and explained everything thoroughly to me, as we proceeded through all the aspects of the test. I felt well looked after by Hidden Hearing today, so many thanks to Calum for that….

18 de octubre de 2022
Opinión espontánea

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