Audika - Derby Opiniones 

101
TrustScore: 5 sobre 5

4,8

Saint Peter's Street 111, DE1 2AD Derby, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I been having hearing test at Hidden Hearing for a few years after getting ear moulds for In Ear Monitors for Music Performance. Dee gave me a thorough test this year after my partner told me she tho... Ver más

Valorada con 5 estrellas sobre 5

Have to say how good Teresa at Hidden Hearing, Derby is. My Dad has been having problems with his ears lately. We’ve had several visits to Hidden Hearing during the process of solving the issues. T... Ver más

Valorada con 5 estrellas sobre 5

Upon arrival I was met by Teresa who welcomed me in and with a glowing smile offered tea/coffee for myself with biscuits. Whilst waiting in the reception she made me feel at ease and the whole exp... Ver más



Información de contacto

  • Saint Peter's Street 111, DE1 2AD, Derby, England, Reino Unido

  • 01332 867860

4,8

Excelente

TrustScore: 5 sobre 5

101 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(101)

4642 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Wellcome approach by HH staff.

On arrival there may be a gap to allow an earlier client to complete their task. There is no boredom gap on taking a seat after entry. Instead there is a friendly chat with the appointment secretary,until intervention by the assistant with the expertise on expensive products, to step into the main office and be comfortably reseated.
At this stage Hearing tests are completed with friendly efficiency, supported by a clear explanation of the unique benefits of the HH hearing aids. Questions are accepted and clearly answered, which over a short period of time is able to convince a customer that expensive goods constitute a valuable aid to hearing and to a sound investment. The customer needs to study materials to ensure the wearing of the aids continue to be safely and efficiently achieved. At the shop interview the high level of verbal explanation is supplemented by a speedy supply of small booklets which covers a wide range of data, and together with pamphlets on specific targets, such the vital task of cleaning the hearing aids. Reading the materials on this issue confirms the use of extra practical tools for cleansing.
Overall a conclusion that the the assistant with expertise qualifies for a first class award in achieving a sale. Views of a happy client and investor!

25 de mayo de 2023
Valorada con 5 estrellas sobre 5

CROS hearing aids

5* service by Maariyah, who fitted CROS hearing aids for my single sided deafness. Nothing is too much trouble, no question too daft and with a very thorough, personalised and warm approach to make you feel comfortable. Maariyah and Teresa are a fantastic team and I am so glad I found them to help with my hearing.

23 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had ears vacuumed out to-day

Had ears vacuumed out to-day, was a little nervous but Jan at the Derby branch put me at ease.
Lots of wax removed painlessly.
Defo recommend this branch as all the staff are friendly.

16 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service

Teresa, the receptionist in Derby Hidden Hearing is always welcoming and friendly. She remembers my name every visit and is fantastic asset to Hidden Hearing. Thankyou Teresa, always ready with a smile and a friendly chat x

31 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Have been going to Hidden Hearing for 4…

Have been going to Hidden Hearing for 4 years. Went last month for some new hearing aids and Maariyah was the audiologist that I saw. She was brilliant. Put me at my ease and explained everything nothing was too much trouble.

6 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very easy to make an appointment and…

Very easy to make an appointment and this was confirmed by a professional telephone call to ascertain my needs and give me all the info I needed. On the day Teresa gave a very warm welcome and put me at ease and Maariyah the audiologist was excellent at explaining the tests she was going to do and what these would mean to me. I was very impressed with the whole process and the care that was given to me, you are both fantastic at what you do. Thank you once again.

3 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

1st time Ear Wax Removal

Just been to Hidden Hearing in Derby for ear was removal and had excellent service from Laura. It was my first visit and in spite of being apprehensive I was put at ease immediately and wouldn’t hesitate in going back. Very pleasant experience and highly recommend.

17 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Having had a hearing test check-up this afternoon

Having had a hearing test check-up this afternoon, I was very impressed with the Audiologist Maariyah.
She greeted us with a lovely smile and introduced herself, the check up was conducted in a very professional and thorough manor and Maariyah discussed the changes needed to enhance my hearing further. Also went through everything step by step so I understood what was being carried out. I came away full of confidence and pleased with my whole experience today.

13 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful

I am currently waiting for an appointment with the GP and was very worried about my ears. I spoke to Maariyah over the phone who works at the company and was given great advice about my ear infection. She was a great help and honestly helped with my worries and informed me how I can help myself until I see a doctor.

9 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service throughout.

I was referred to these people by my employer, I was tested thoroughly and they have confirmed exactly what was already suspected
Maariyah, my Audiologist, was very professional and explained every step of the testing process to me.
The NHS Hearing aid I currently have is of poor quality (my opinion) and I can't wait to be fitted with the decent ones now recommended to me.

10 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jan the Audiologist was friendly and…

Jan the Audiologist was friendly and she done a thorough examination on both of my ears informing me that my right ear needed microsuction and she cleared the blockage. I also followed her advice on recommendation to see my doctor which I have done and most pleased with the outcome Jan was most helpful. She explained the procedure very clearly and made me feel I had made the right choice by going to Hidden Hearing in Derby.

27 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

All the wax is out

All the wax is out, and I can hear again! My GP told me it was all very hard and impacted. The procedure was painless. Thankyou!!

24 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ear syringe

Jan was excellent. Highly recommended

17 de junio de 2022
Opinión espontánea
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Respuesta de Audika - Derby

Thank you for letting us know

If you need anything further, please do let us know.

Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796

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