I been having hearing test at Hidden Hearing for a few years after getting ear moulds for In Ear Monitors for Music Performance. Dee gave me a thorough test this year after my partner told me she tho... Ver más
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Consulta las opiniones de los clientes
Have to say how good Teresa at Hidden Hearing, Derby is. My Dad has been having problems with his ears lately. We’ve had several visits to Hidden Hearing during the process of solving the issues. T... Ver más
The friendliness and the professionalism of the staff.
Upon arrival I was met by Teresa who welcomed me in and with a glowing smile offered tea/coffee for myself with biscuits. Whilst waiting in the reception she made me feel at ease and the whole exp... Ver más
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Wellcome approach by HH staff.
On arrival there may be a gap to allow an earlier client to complete their task. There is no boredom gap on taking a seat after entry. Instead there is a friendly chat with the appointment secretary,until intervention by the assistant with the expertise on expensive products, to step into the main office and be comfortably reseated.
At this stage Hearing tests are completed with friendly efficiency, supported by a clear explanation of the unique benefits of the HH hearing aids. Questions are accepted and clearly answered, which over a short period of time is able to convince a customer that expensive goods constitute a valuable aid to hearing and to a sound investment. The customer needs to study materials to ensure the wearing of the aids continue to be safely and efficiently achieved. At the shop interview the high level of verbal explanation is supplemented by a speedy supply of small booklets which covers a wide range of data, and together with pamphlets on specific targets, such the vital task of cleaning the hearing aids. Reading the materials on this issue confirms the use of extra practical tools for cleansing.
Overall a conclusion that the the assistant with expertise qualifies for a first class award in achieving a sale. Views of a happy client and investor!
CROS hearing aids
5* service by Maariyah, who fitted CROS hearing aids for my single sided deafness. Nothing is too much trouble, no question too daft and with a very thorough, personalised and warm approach to make you feel comfortable. Maariyah and Teresa are a fantastic team and I am so glad I found them to help with my hearing.
Had ears vacuumed out to-day
Had ears vacuumed out to-day, was a little nervous but Jan at the Derby branch put me at ease.
Lots of wax removed painlessly.
Defo recommend this branch as all the staff are friendly.
Earring Test
Asad was very professional and provided a great service
Fantastic customer service
Teresa, the receptionist in Derby Hidden Hearing is always welcoming and friendly. She remembers my name every visit and is fantastic asset to Hidden Hearing. Thankyou Teresa, always ready with a smile and a friendly chat x
I thought my aids were working until…
I thought my aids were working until I had my new ones ! what a difference! i now can now hear my clock ticking and my door bell beeping. All thanks to Maariyah at hidden hearing Derby.
Have been going to Hidden Hearing for 4…
Have been going to Hidden Hearing for 4 years. Went last month for some new hearing aids and Maariyah was the audiologist that I saw. She was brilliant. Put me at my ease and explained everything nothing was too much trouble.
Very easy to make an appointment and…
Very easy to make an appointment and this was confirmed by a professional telephone call to ascertain my needs and give me all the info I needed. On the day Teresa gave a very warm welcome and put me at ease and Maariyah the audiologist was excellent at explaining the tests she was going to do and what these would mean to me. I was very impressed with the whole process and the care that was given to me, you are both fantastic at what you do. Thank you once again.
Absolute wonderful service after losing…
Absolute wonderful service after losing a hearing aid whilst visiting hospital which has been replaced through Insurance. Hearing Aid Dispenser Asad has been today excellent service thank you.
Maariyah the audiologist was very…
Maariyah the audiologist was very patient and explained everything in detail especially considering i find it as an unusual problem. Teresa welcomed me with good coffee. Time was no object !
1st time Ear Wax Removal
Just been to Hidden Hearing in Derby for ear was removal and had excellent service from Laura. It was my first visit and in spite of being apprehensive I was put at ease immediately and wouldn’t hesitate in going back. Very pleasant experience and highly recommend.
Home Vist hearing test
I had a home visit with Asad Batt who was extremely good, very professional answered all my concerns and was very reassuring.
Went in for a free hearing test with my…
Went in for a free hearing test with my mum. Audiologist name was Maariyah, really friendly and patient, went through all options and explained everything perfectly. Also made useful recommendations which we defo taken on board.
Having had a hearing test check-up this afternoon
Having had a hearing test check-up this afternoon, I was very impressed with the Audiologist Maariyah.
She greeted us with a lovely smile and introduced herself, the check up was conducted in a very professional and thorough manor and Maariyah discussed the changes needed to enhance my hearing further. Also went through everything step by step so I understood what was being carried out. I came away full of confidence and pleased with my whole experience today.
Very helpful
I am currently waiting for an appointment with the GP and was very worried about my ears. I spoke to Maariyah over the phone who works at the company and was given great advice about my ear infection. She was a great help and honestly helped with my worries and informed me how I can help myself until I see a doctor.
Excellent service throughout.
I was referred to these people by my employer, I was tested thoroughly and they have confirmed exactly what was already suspected
Maariyah, my Audiologist, was very professional and explained every step of the testing process to me.
The NHS Hearing aid I currently have is of poor quality (my opinion) and I can't wait to be fitted with the decent ones now recommended to me.
Hearing Aid Technical problem
Prompt response to my problem. Immediate diagnosis and resolution plus advice to prevent recurrence. Top work.
Jan the Audiologist was friendly and…
Jan the Audiologist was friendly and she done a thorough examination on both of my ears informing me that my right ear needed microsuction and she cleared the blockage. I also followed her advice on recommendation to see my doctor which I have done and most pleased with the outcome Jan was most helpful. She explained the procedure very clearly and made me feel I had made the right choice by going to Hidden Hearing in Derby.
All the wax is out
All the wax is out, and I can hear again! My GP told me it was all very hard and impacted. The procedure was painless. Thankyou!!
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Respuesta de Audika - Derby
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