Audika - Norwich Opiniones 

192
•
TrustScore: 5 sobre 5

4,8

7 Westlegate, NR1 3LT NORWICH, Norfolk, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... Ver más

Valorada con 5 estrellas sobre 5

Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... Ver más

Valorada con 5 estrellas sobre 5

Excellent service, friendly, caring & professional at all times. Always a warm friendly welcome from Faye & superb treatment from Diane. Their micro-suction ear treatment is the most advanced as a cam... Ver más

Valorada con 5 estrellas sobre 5

Outstandingly knowledgeable and professional person centred consultations & ongoing support over 2 years @ Norwich NR1 3LT. Thank you very much to Mr J.Eldridge. Quality hearing aids suggested and g... Ver más



Información de contacto

  • 7 Westlegate, NR1 3LT, NORWICH, Norfolk, Reino Unido

  • 01603 878270

4,8

Excelente

TrustScore: 5 sobre 5

192 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(192)

6082 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Was a bit tentative about having the…

Was a bit tentative about having the wax removed from my ear but eventually had to go because my ear was totally blocked. I attended Hidden Hearing in Norwich and my Ear Care Practitioner was a lady with the name of Diana Dorr. I was immediately put at ease by this lady who has a very jovial personality. The procedure was explained fully to me as she expertly and painlessly removed the wax from my ear. Would definitely recommend Hidden Hearing for any hearing problems.

14 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a difference!

Today I saw Diane Dorr for earwax removal. She explained the problem clearly and how she was going to solve it. Not only did she remove the offending wax to enable me to hear again, but she checked my other ear and cleared it and also gave me a hearing test. I couldn’t be more satisfied with the service she gave and will be recommending her to friends, relatives and anyone else who wishes to hear! Thank you Diane.

3 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service at the Norwich branch

I visited the Norwich branch last week. The booking process was straight forward and I was able to see someone within 5 days. Upon arrival I was made to feel very welcome.
I was treated by Dianne who is so lovely and extremely awesome at ear wax removal let me tell you. The relief was instant and I scoled myself for not coming to see her sooner. I recieved a hearing test as part of the apointment. Everything was sorted out in the one trip so I wont need to go back any time soon. Highly recommend.

10 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good service

My ear care practitioner, Dianne Dorr, was very professional and friendly. She put me at ease straightaway and explained the procedure clearly. And she cleared my ears! Which was a huge relief.

24 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Made to feel very welcome

Made to feel very welcome. All matters professionally dealt with good advice given clearly. No delay in receiving the aids and good follow up on another potential issue.

14 de febrero de 2023
Valorada con 5 estrellas sobre 5

First time

Diane was very informative and knowledgeable about the ear wax removal process and how this would affect my hearing, she made me feel relaxed and able to ask questions as this was my first time. Booked in for a hearing test with Ben as well...will be back next year for a check up
The location was Sheringham not Norwich.

2 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Appointment was on time, I was allowed as much time for the appointment as needed, helpful explanations given, an invitation for further hearing reviews.

27 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rude Staff

Today I went to pick up some "domes" and "wax filters" from HH at Norwich. When I bought my hearing aids they only had 4 of each to give me and promised to supply them.
I met the most obnoxious people at the Norwich shop I have ever come across, when I explained I wasn't given any when I bought my "aids" the guy said when you buy a car you don't get free petrol.
They reluctantly gave me one pack of each, so I'm still short of what `i should have been given in the first place. Do not use this outlet or possibly this company!

17 de enero de 2023
Opinión espontánea
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Respuesta de Audika - Norwich

Hello,

Thank you for taking the time to leave your review and we're sorry to see the detail you have described, it is certainly not the level of service we would aim to deliver for our clients.

Unfortunately we do not have any information to be able to investigate this further so if you would like to discuss with our Customer Services Team please feel free to call 0800 740 8796 or by emailing contact@hiddenhearing.co.uk and they we will be happy to speak with you.

Kind Regards

Hidden Hearing - Customer Services
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk

Valorada con 5 estrellas sobre 5

Went to Hidden hearing in Norwich…

Went to Hidden hearing in Norwich yesterday without an appointment suffering with total hearing loss due to wax in both my ears. Diane Dorr manage to fit me in and was kind enough to treat me immediately. She’s an amazing caring and lovely lady. I highly recommend her.

19 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Called asking for an appointment for…

Called asking for an appointment for wax removal at very short notice. Got a cancellation for same day, and saw Diane. Amazing lady, very thorough, explained everything and managed to clear my ears really well.

14 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

An effective visit

A very useful discussion before the wax removal, an explanation of the process and the removal itself. All achieved efficiently. Well done.

9 de septiembre de 2022
Opinión espontánea

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