Augustinusbader Opiniones 

The Rich Cream causes irritation and customer service absolutely told me to jog on basically! Absolutely worst customer service of a supposedly luxury brand
This is after spending hundreds on various products, absolutely a terrible company to deal with and here on staying clear of them.

Prudence,achat The Sunscreen (SPF50)l’écran ne marche pas,ce qui peut être très dangereux , je reste au soleil de 6h30-8h et pourtant mes joues sont quand même rouges !!!Augustinus Bader

I attempted to purchase two 30 ml bottles of Augustinus Bader The Scalp Treatment, valued at GBP 106.56, from the Augustinus Bader Official UK website on 2 June 2026.

After some time, the payment amount was successfully debited from my bank account. The transaction was authenticated using an OTP; however, the Augustinus Bader website continued to display the message, "The transaction was declined by your bank." This message was displayed only on the Augustinus Bader website, and I did not receive any decline notification from my bank.

My bank has confirmed that the transaction was successful and that the payment was made to "Augustinus Bader London GB." However, I have not received any order confirmation email from Augustinus Bader, and when I log in to my Augustinus Bader account, it displays the message, "You don't have any orders."

On 6 June 2026, I sent an email to the Augustinus Bader Customer Care Team and provided all the necessary documents, including my personal details, the OTP request email from my bank, the transaction confirmation email from my bank, a screenshot of the message in my Augustinus Bader account showing "You don't have any orders," and other relevant information regarding the transaction. However, to date, I have not received any response from the Augustinus Bader Customer Care Team.

I have purchased products from many international websites in the UK and the USA, but this has been my worst experience to date. Based on my experience, I would not recommend purchasing products from the Augustinus Bader UK or US websites.

Tolle Produkte. Die Produkte haben ihren Preis. Ich liebe diese Produkte. Der Kundenservice ist eine absolute Frechheit. Besonders vor dem Hintergrund der Preisklasse. Paket versendet. Paket nie angekommen. Geld selbst nach vier Wochen noch nicht zurücküberwiesen. Für so eine Luxusmarke eine absolute Frechheit. Nie wieder und ich möchte endlich mein Geld zurück.

Eye cream £170 was purchased. After using I noticed what looked like a worm in the cream. The customer service is non existent. They don’t respond to emails or letters. I am utterly shocked that such a prestigious company behaves in such unprofessionalism. I assumed their customer service would be 5 star due to their reputation, price point in the market. I will never ever buy another product. Be aware if you buy from AB and you need customer service you have no chance.

It blows my mind to read the reviews below. I’m 39 and have struggled with my skin since a teenager. I’ve used all the brands including Zoskincare which was most recent. I’ve invested in bi-weekly facials and all the non invasive treatments, and still struggled! Until I discovered Augustinus Bader… yes it’s pricy but it’s worth every penny, I now use pretty much every product, my skin has never been better. No random breakouts, beautiful clear skin, no lines or wrinkles, people always assume I’ve had Botox. I’ve been using these products for almost 2 years now and will not use anything else on my skin! The absolute best!!!

Horrible loyalty program. Customer service is just non-existent. After 2 years of spending thousands of euros with them and being on 3 different product replenish subscriptions, I expressed my disappointment with the loyalty program, I discontinued my subscriptions, leaving comments that aim to explain my frustration and potentially find a solution... not a single line from them. I guess I was not important enough. But see, I like to feel special when I am spending premium. I liked the products, but they are quite expensive. I was able to replace them with equally good ones for a fraction of the cost (just did more research than I wanted to).

Site luxe avec un SAV lamentable. Une commande de près de 100e bloqué dans entrepôt UPS et c’est à moi de contacter le transporteur me répond le SAV. Mais à quoi servez-vous dans ce cas ? J’étais cliente mais face à la dégradation du SAV, je ne commanderai plus et je ne recommanderai à le site. A ce prix, le SAV doit être à la hauteur

Richtig SCHLECHTER KUNDENSERVICE und das bei den Preisen. NIE WIEDER.
Kontakt-Button auf der Homepage geht nicht, mit zwei Browsern probiert, kurz vor 9 Uhr heute, dann im Impressum eine Email gesucht, Fehlanzeige, dann irgendwo versteckt, die Email gefunden. Antwort kam vom Chatbot, nach diversen Hin und Herschreiben hatte ich einen Menschen dran, vermute ich mal, gleicher Standardantwort. Habe für über 600 EUR bestellt und bezahlt und wollte einer Freundin EINE SIMPLE PROBE geben, Augustinus Bader hat das verweigert. Da kauft man für 635 EUR ein, gibt seine Proben weiter und nicht mal eine lausige Probe ihrer Rich Cream gibt man. So kann man auch Empfehlungsmarketing machen: NICHT. Kundenservice haben die nicht verstanden. Wer am Kundenservice spart, dürfte auch an anderen Ecken sparen. Und wenn wirklich mal was ist, was dann? Bekommt man dann auch Standardsätze und hat eine leck mich-Einstellung, weil man das Geld ja schon hat?

I’ve had a rosacea flare up from both the cream and the rich cream. I appreciate everyone’s skin is different so I contacted the customer care team asking for some advice/suggestions, I wasn’t attempting to get a refund. I’ve heard absolutely nothing. These are high end products with a price tag to match with a low end customer care team, in fact that’s unfair to some of the cheaper brands where I have received a good service. I have spent a lot of money at Augustinus Bader but will not be spending another penny on any of their products. My advice to anyone considering their products is to not get taken in by the hype and search elsewhere for your skincare!

If you want to purchase product from a company that is part of the AI enshitification, this is the company for you! I placed an order that never went past the label created stage. Upon trying to email someone from the company to figure out what was going on with my order, my emails were promptly replied to by ChatGPT. Who gave me all sorts of excuses as to why the UK warehouse is backed up or some shit, when I live in the US. ChatGPT also recommended emailing the same email I was already emailing for resolution. Clearly a luxury company with luxury customer service. I had to open a PayPal case to get my money back and am waiting for a resolution on that. Spend your money elsewhere if you don't want to waste it and your time.

We signed up for their subscription service to auto renew after 3 months buying their shampoo.
Nothing wrong with teh shampoo but somewhat over priced. After they despatched the 3rd shipment, we wrote to them cancelling the subscription but received no acknowledgment. 25 days later they notify us that the next shipment is being prepared. We responded immediately, telling them that we had cancelled the order. After the product was delivered, we wrote again telling them to refund the charge and provide a return label. We got a response advising that the subscription has now been cancelled but that they do not provide return labels. We have asked our credit card to cancel the charge and we are charging them to store their product. It seems that this is a scam.

Pump dispensers are only half full !

I bought the starter kit of this including rich cream, and to my surprise the rich cream was finished after 4 days. I opened the dispenser as I thought perhaps it was blocked and discovered that it contains a plastic pouch less that half the size of the dispenser. For the price of their products I wouldn't have expected this. So, as most of their products are in dispensers it makes me wary to get cheated again .

I have tried the serum and facecream for over a year now. It s not bad but i cannot really see an improvement. I am 65 and have sunspots and thin wrinkles.
I do not like the explensive looking packaging and it is certainly not sustainable + no options for refil. I recently had an ipl (laser) facil treatment and it has 100% better results that AB prioducts. I won 't buy their product anymore, for the price you can get much better treatments like radiesse

Ich habe die neue Pflegeserie von DuaLipa bestellt. Leider kam das Serum kaputt ( unversiegelt und benutzt) an. Der Kundensupport hat schnell geantwortet, weist jedoch jede Schuld von sich. Der Kundensupport schrieb sofort, dass dies nicht sein kann, da man strenge Qualitätskontrollen habe. Jedoch will der Support auch Bilder aus jedem Winkel vom Produkt sowie mehrere Videos.

What a pathetic company, customer service is non existing, order purchased 7 days ago still hasn’t been despatched! Cost a fortune, adverts are misleading! No one is answering messages! Stay away!

I can’t get them to cancel my auto replenishment.
They keep charging me and I can’t get them to stop.
No one will speak to me. There is no phone number.
You’re supposed to buy three cycles before you can cancel, and I have purchased far more than that.
Don’t sign up for auto replenish to get the discount. They just keep taking your money. The product isn’t better than anything else out there, and way too expensive.

Expensive for nothing. I used retinol for years and my skin has degenerated since starting to use AB. Sagged my face more o continue to use the retinol serum with my other creams and it does look radiant but definitely not maintained its firmness. Sooo much more than my usual Mary Kay 0.5% retinol but I don’t see the results after 6 months of use. Going back to my usual routine Mary Kay retinol at night and Skinceuticals serum at night. Much more affective for me. Such a shame.

Terrible customer service. There seems to be a problem with their tech at the moment - they are sending me duplicated replenishment orders that I have not requested or want. I cannot get hold of anyone at AB, have tried email, WhatsApp & the most useless chat bot ever. I am at the point of cancelling my membership as it’s not worth the extortionate price tag, the stress or the time trying to force them into resolving their IT issues.

My advice is to avoid this company

I use the 5 star hair products all the time and I love them. Keeps my hair shinny and healthy and a beautiful faint smell. So I thought I would try the VB foundation drops. So very disappointed, I ended up using my usual foundation on top. Gutted.