I would like this to be a zero star rating. I ordered the tanning product which took ages to arrive in damaged packaging and was the wrong shade and did not produce any tanning. I contacted the compan... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Bought ,what I thought was Aura tan from Materna.Now realise Aura tan has its own website according to review replies. Product bought from Materna costing £37 approx was totally useless. Attempts at r... Ver más
Why is the company Materna able to sell Aura Tan fake products . I have had to contact my bank to cancel further payments as they never reply to emails and their manage my subscription page can never... Ver más
Great quality, great results after only a couple of sunbeds, and I'll definitely be ordering again. I've tried a lot of tanning accelerators over the years, but these are honestly some of the bes... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de productos de belleza
- Mayorista de productos de belleza
- Tienda de artículos de belleza
- Industria cosmética
- Tienda de cosméticos
- Tienda de salud y belleza
Escrito por la empresa
Aura Tan Ltd operates exclusively at auratan.co.uk. We are not affiliated with any company trading as ‘Aura by Máterna’ or ‘AURA Skincare.’ If your review relates to a different brand, please check you’re on the correct company profile before submitting.
Información de contacto
Estados Unidos
- auratan.co.uk
2,4
Malo
36 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 73% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
If I could leave no stars i would
If I could leave no stars i would, I ordered the self tan for older skin In medium, it arrived on the 15th of July but they had sent the wrong colour, I contacted them immediately . They asked for photos etc which I sent them, I am still waiting for a a refund of nearly £40 or replacement in the colour is wanted. Please be careful ordering from this company.
15 de julio de 2026
Opinión espontánea
Zero rating
I would like this to be a zero star rating. I ordered the tanning product which took ages to arrive in damaged packaging and was the wrong shade and did not produce any tanning. I contacted the company for a correct replacement or refund. Despite lots of reassuring emails of them ‘assessing’ my request - nothing is actioned.I've waited a long time for them to correct things , but nothing yet. It seems like a robot is replying to my emails. I feel very ripped off by this company.
5 de agosto de 2026
Opinión espontánea
I purchased Aura Tan in June
I purchased Aura Tan in June. It took 3 weeks to arrive and when I used it it was totally ineffective. I sent an email to complain - after all it does state 90 days refund if not satisfied. They asked me for photos ( which I sent). I have tried emailing them since but I've had no response.
This seem like a scam so please don't buy this product.
19 de junio de 2026
Opinión espontánea
Absolute waste of money
Absolute waste of money . This product does not work . I have tried to return and get my money back but a waste of time . Do not be fulled by the description it does not work and you are throwing away good money. I am so angry 😡
16 de julio de 2026
Opinión espontánea
Why is the company Materna able to sell…
Why is the company Materna able to sell Aura Tan fake products . I have had to contact my bank to cancel further payments as they never reply to emails and their manage my subscription page can never load. Be aware of Materna
4 de agosto de 2026
Opinión espontánea
Materna fake tan
Bought ,what I thought was Aura tan from Materna.Now realise Aura tan has its own website according to review replies. Product bought from Materna costing £37 approx was totally useless. Attempts at refund,despite replies to my emails,are proving to be a non event. I also have given up. Total scam. I hope Aura can find some resolution to this.
3 de agosto de 2026
Opinión espontánea
NOT MATERNA PRODUCT
5 stars to make up for the negative Materna scam reviews.
Yes, I e been sucked in by the very clever Materna marketing and hacking of this product.
Cannot say if this works but can Definitely confirm MATERNA site is a SCAM.
Hope this company can ride the storm.
31 de julio de 2026
Opinión espontánea
Buy 2 get 1 free
Buy 2 get 1 free, sounds good - don't waste your money. Followed the instructions, not a hint of a tan. Thought if I waited overnight that I might get a pleasant surprise in the morning. NO still had my pale skin 😞 Tried to get a refund, which was guaranteed. Gave up in the end. I have since discovered that the same product which I paid £14.99 per bottle is £2.79 per bottle on Temu. What a take on
29 de junio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi Mrs Nixon, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We don't sell on Temu or offer 2 for 1 deal's.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Not remotely connected to Materna Aura Tan
I’ve updated my review, as the company and product are not I used were not Aura tan. Materna are mimicking this company.
After investigating the scam further I must apologise to Aura Tan as I can see that you are not associated with Maternas Aura Tan. I would give you 5 stars for putting up with the negative reviews for a product that isn’t even yours.
16 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi, this review does not relate to Aura Tan Limited (Companies House Reg No. SC850707) please check, we are a family run Scottish based business, certainly not Mantera or sell fake tan! We want to be completely clear about that for anyone reading this page.
Our Instagram and Tiktok handle is @auratanofficial.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Materna are Not Aura Tan
I have been reliably informed that my previous review of Aura Tan is actually irrelevant as it is the wrong company!
Materna is nothing to do with Aura Tan and someone has been using their name to sell products! Materna are a scam company and sell useless products.
Apologies to Aura Tan.
8 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Good afternoon, thank you for your honesty and for the apology — it's appreciated. However, we've noticed the review is still showing as 1-star, despite you confirming it relates to a different company. Could you please update the rating to reflect that this wasn't actually an experience with us?
This situation does highlight a real flaw in how Trustpilot operates: reviews can be left by anyone, regardless of whether they've actually made a purchase, which leaves genuine businesses exposed to reviews that have nothing to do with them. By comparison, platforms like TikTok Shop only allow customers who have purchased a product to leave a review, a system that protects both consumers and honest businesses far better.
Thank you again for clarifying, and we hope this can be corrected.
The Best Sunbed Tanning Accelerators I've used
Great quality, great results after only a couple of sunbeds, and I'll definitely be ordering again.
I've tried a lot of tanning accelerators over the years, but these are honestly some of the best I've used. I've now tried Mango Glow and Ultimate Glo. The texture is lovely, smooth, and easy to apply, not sticky at all.
The fragrances are amazing and make the whole tanning experience feel that bit more luxurious.
The results have been fantastic, with a deeper more even tan after only a few sunbeds, and my skin feels really moisturised after every use.
Highly recommend anyone looking for a premium tanning accelerator that delivers on its promises.
24 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi Samantha, thank for very much for your feedback, it really is appreciated! Glad to hear you are enjoying your purchases, please reach out if you need any further assistance with any of our products or help with your tanning journey...Team Aura Tan x
Scam
Scam! I was drawn in by social media marketing and ordered but product gives no tan at all.
I'm attempting to get a full refund as guaranteed on the website but have been told I need to return the product to an address in the USA at my own expense!!
24 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi Sally, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
The tannings cream does not work as…
The tannings cream does not work as advertised I’ve just been scammed , it’s just disgusting how can sell you products that don’t work
14 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Save your money, no refund for fake/faulty goods
Save your money! This does not work like it is portrayed in socials, it offers a 30 day money back guarantee however when you ask to return it the company send you an automated email, stating it would be analysed on its return and you have to fund the return yourself so you will be out of pocket for a fake product that does absolutely nothing. I have asked for management to contact me with a resolution, but sadly nothing is forthcoming.
18 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi Amanda, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Very dissapointing doesn’t tan
Well I had high expectations from this product. I followed the instructions and applied the product and waited and waited nothing happened I don’t think there is any active ingredient in this tube. I even tried it on my forearm which is very pale but again no change in colour.
I shan’t be buying this product again.
17 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi Mrs Pointer, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Do not trust this company
Do not trust this company. They advertise a 7.5floz tube but deliver a 3.53floz tube (over 50% less product!) They don’t want to listen when you contact them. Offer you a 10% “goodwill” refund to keep the product or full refund if you pay the carriage back to Florida. It is mis-selling at its highest and they should not be allowed to trade in this country.
10 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi Julie, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Respuesta de Aura Tan
Hi Lorna, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Don't waste your money
Don't waste your money. Dove self tan is a million time better. Sadly I fell for the hype ... when will I learn never to buy anything I see on social media. Utterly useless.
14 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi Helen, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
I would give a ZERO or MINUS 100 if I…
I would give a ZERO or MINUS 100 if I could.
Just another bunch of despicable scammers.
Don't even try to order because they'll just take your money and never send you what you ordered.
The emails are pure rubbish, the say your order is on the way but 6 WEEKS later still nothing.
These scammers need to be wiped off the face of the earth!
25 de junio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi Lyn, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
Bogus product and company
I am kicking myself that I didn't see these reviews before buying, I think I must have found a different company. Like everyone else I have found this cream to make no difference whatsoever to the colour of my legs. A complaint to the company results in a polite request to send photos of the product and I just know that they are going to follow the well worn pattern of other bogus Chinese companies, and will wriggle out of refunding. I have issued a demand for the refund of my payment, as the product is not fit for purpose (using the wording my credit card company recommends) and if I don't get a satisfactory response, they will extract the money from this company.
If you are considering buying this "miracle tanning cream" just don't!
Edited 15/7/26
A company called Auratan UK have requested that I remove this review. My review (& I think many others here) are for an Aura self-tan lotion marketed by a company called Materna. If you Google Materna Tanning Reviews you get directed to this page. If it is indeed the wrong company these reviews must be very upsetting.
I have asked Trustpilot to investigate.
10 de julio de 2026
Opinión espontánea
Respuesta de Aura Tan
Hi Annie, this review does not relate to Aura Tan Limited (Company No. SC850707), and we want to be completely clear about that for anyone reading this page.
We are Aura Tan Ltd, trading as Aura Tan at auratan.co.uk. We do not sell the product described in this review, and we have no association whatsoever with the company or website you purchased from. Several unrelated businesses have recently been using similar "AURA"-style branding, which has caused a wave of misattributed reviews on our page, this is one of them.
We take our reputation seriously, and we are actively pursuing this with Trading Standards and through legal channels to stop the confusion at its source.
We'd ask that this review be reconsidered or removed, as it does not reflect an experience with our business, our products, or our service.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.