Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Finding a mechanical business to carry out a logbook service on my Holden was super easy using AutoGuru's web suite. Being able to compare several businesses without ringing all over the place, talki... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I did not get any discount, although I had accepted the Happy Days offer and mentioned it at the time of payment. The above aside, the car is not cleaned inside nor is it washed from outside. Previo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de reparación de automóviles
  2. Tienda de accesorios para automóviles

Escrito por la empresa

What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(1693)

88 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good booking system

Haven't had the mechanic come out and service my car yet, but the booking process was seamless.

3 de febrero de 2026
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

Cheers for the great feedback

Valorada con 1 estrellas sobre 5

Data Harvesting

On the first page, they ask for your suburb. They then harvest all your information and then after taking your information, they then inform you they have no mechanics near you.

29 de enero de 2026
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

Hi Gareth, thanks for using the website and providing your feedback. Like all website providing a service, there is information required in order to provide the service. As we have workshops all over Australia, we do ask you for your suburb so we can display mechanics near you. If you make a booking, we also ask for your personal details in order to send you the booking information. If you would like us to remove your details please send us an email and we will help you, contactus@autoguru.com.au - Thanks, The AutoGuru Team.

Valorada con 4 estrellas sobre 5

Great and easy to use

Great and easy to use. Just disappointed with belt options only had timing chain/belt to select wouldn't let me select fan belt other than that good.

2 de enero de 2026
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

Cheers for the great feedback Tony.

Valorada con 4 estrellas sobre 5

First time I’ve booked online for a…

First time I’ve booked online for a service and it was very thorough.. which worked out well for me.

2 de enero de 2026
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

Welcome to AutoGuru, Ina! Glad you had a great first time experience. Thank you for the review.

Valorada con 5 estrellas sobre 5

Easy to use

I liked how straightforward the whole set-up was.

29 de diciembre de 2025
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

Great to hear! Cheers, Robert.

Valorada con 5 estrellas sobre 5

Easy to use and fast results

Easy to use and fast results. Lots of quotes to choose from, pricing up front and easy to book a mechanic.

7 de diciembre de 2025
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

Prompt, convenient, and simple… we’ll take that win!

Valorada con 5 estrellas sobre 5

alternator replacement

Had an alternator replaced. Job done fast and at a great price. Will use again.

4 de diciembre de 2025
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

Cheers, Dave. Glad you had a great booking experience.

Valorada con 5 estrellas sobre 5

The communication from the team members…

The communication from the team members from first contact has been exceptional. The service has been excellent.
I've tried to organise a windscreen and, it's been challenging to say the least.
The team here have organised, set up and checked with me over the last week and I'm impressed.
I'm booked in for next Friday and will definitely update after the job is done.

28 de noviembre de 2025
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

Thanks for giving AutoGuru a go. We’re here to make your booking experience stress-free! We appreciate your review, Andy!

Valorada con 5 estrellas sobre 5

Quick and easy to book

Quick and easy to book. Clear pricing and good to be able to read reviews.

11 de noviembre de 2025
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

123 and your booking’s a breeze. Thanks, Elysse!

Valorada con 1 estrellas sobre 5

Worst experience ever

Worst experience ever. Wrong vehicle type listed for QLD rego, vehicle is 2019 Mazda MX-5 manual on Auto guru shows automatic they refuse to fix it.
Bridgestone selet Geebung has no idea the vehicle service for 2019 Mazda MX-5 is 10,000 K/M or 12 months they say no it’s only 6 months even though Mazda Australia website says otherwise. They’re rude, angry, aggressive and they’ve no manners. I’m trying to support local businesses but they’re way too rude to have my support. Stay far away take your business elsewhere.

21 de noviembre de 2025
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

We’re sorry to read your review, as it doesn’t reflect what actually occurred and we’d like to clarify for accuracy. You did reach out to us directly, and we updated your booking with the correct transmission details which is displayed on your booking confirmation.

We take customer service seriously and are reviewing the interaction. We will reach to you to investigate further as we genuinely value customers and want to provide a transparent service.

Valorada con 3 estrellas sobre 5

AutoGuru get your process organized

The service center was great but how Auto guru organize this is so odd nobody knew what was going on. It was disorganized and lacked communication. The servicing was fine, hawkins were very honest I would go back but I am unsure if I would use Auto guru to book the next service. (Edit after reply) - not only have I now been chastised over the phone due to my review by Auto guru. The reply implies I was the issue with communication which is not at all accurate. Please note had I waited for a booking confirmation from Auto guru the service would not have happened. However I paid at the time of booking. My review reflects on the booking process and lack of booking confirmation. Hawkins did not confirm the booking until I called them directly 30 mins prior to the service appointment. While your reply is eloquent it lacks accuracy.

17 de noviembre de 2025
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

We are genuinely sorry to hear the booking process felt disorganised and lacked clear communication on our end, especially since we communicated directly with the number of the person on the booking provided. We truly value your willingness to return to Hawkins. We'd love the chance to show you that a direct booking experience with AutoGuru can be just as professional as the service itself.

Valorada con 5 estrellas sobre 5

Very happy with the whole process from…

Very happy with the whole process from booking to completion of the work. Nick arrived within the booked timeslot and had the brake pads replaced quickly and fuss free

15 de noviembre de 2025
Opinión espontánea
Logotipo de AutoGuru

Respuesta de AutoGuru

That's the power of simple, fast service we aim for! We're thrilled the mechanic delivered a quick, fuss-free brake pad replacement for you.

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