Autoserve LtdOpiniones 

Absolute waste of a company. I’ve had multiple issues with my van (purchased new), but all of my problems I’ve had, (been 5 problems so far), they’ve only managed to sort 1 of them, and then with the other issues, they say ‘no we don’t cover that, you have to pay’… so I pay this money monthly for them to cover these things, yet I have to pay for the repairs anyways.. they don’t elaborate why they don’t cover it… I just had a tyre run over a screw, they said they cover those repairs/replacements, but they wouldn’t cover this one because the screw wasn’t in the centre of the tyre, it was on the edge… “ we won’t cover that”… because of it being an inch to the left.. what on earth kind of policy is that. Absolute joke. And that’s just the latest of all their shortcomings. Can’t even stop paying them for the duration of my lease unless I want to pay a £3k cancellation fee. Pointless company. Don’t understand how their reviews are high, unless everyone else is getting some other sort of treatment.
So, unfortunately a company I have to stay with because of course not paying £3,000 to leave them.
But will most definitely not be returning when the lease is up,
Steer clear of this company unless they decide to actually do what they say they’re supposed to do.

Had to sort out the tyres on my lease car. Drew was really professional advising on the phone and making contact with kwik fit. Ensured the transaction went smoothly and quickly keeping me up to date with everything. Happy customer with new tyres on the car 🙏

Jackie was excellent in helping get service bookings for 3 of our vehicles all based in different locations.

It is just so easy to speak to someone and get a service booked. Jackie Jones was so helpful today and was able to organise a booking for a service for me and within minutes I received a call from the service centre to fix a date and time and also had a confirmation email from Jackie. Their customer service is exemplary over any other organisation I deal with.

Charlotte replied back to me in less than 24 hours and I was all booked in in a very quick and timely manner.

Charlotte Siddle is always so helpful. She always comes back to my enquiries with a resolution and does so in a friendly and professional manner.

Quick response and dealt with setting up my service with no hassle

Charlotte made the service booking process easy and understood our requirements and got it sorted.

Really happy with the service from Charlotte at Autoserve. Wanted a service at a main dealer because only they can update the BMW computer. Got me booked in without any fuss and also secured the MOT for the same day without prompting so that will be a big time saver.

Just needed a question answering about where to go to get my tyres checked, Charlotte messaged me back quickly and said where I could get this done, thank you

I can’t rate auto serve services and handling of my query higher. Charlotte was on it , when I called and followed up with the date of service. The biggest compliment I can give them is, that it’s so easy to manage so I don’t need to worry about it

Fast, friendly response to my queries.

Contacted autoserve when sevice was due. No problem getting through to a lovely lady who took details then phoned back with in 15 minutes to say sevice was booked for the date and preferred main dealer. Would not hesitate to recommend this company.

I was having issues trying to arrange a service for my car. The online system was not giving me the options i needed. Fortunately i was assigned to a lovely man who basically picked up the phone to a local garage for me & had the car booked in the following week. Excellent service from Drew Skelding.

Charlotte at autoserve was fantastic. She sorted out my situation promptly and efficiently. Charlotte got the assistance I needed. Thank you very much you are an asset to your company.

Excellent customer service from Charlotte who booked my service and MOT in within a couple of hours.

Charlotte was professional and friendly.
The information she supplied was accurate which made the process of booking in the MG very straight forward. I would do anything to assist Charlotte in the future or her team
Thank you Charlotte.
My Kindest Regards to you,
Mr Stephen Eboma, Service Professional

Friendly, efficient service provided by Charlotte Siddle. Ten minutes after my initial phone call my vehicle was booked in to our preferred dealer.

Thank you Charlotte

Charlotte was so helpful and reassuring - thank you