This company could not care less about their fulfillment customers. They print a UPS label, then the product sits in their warehouse indefinitely. No regard for committed delivery dates. WHY in the wo... Ver más
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Consulta las opiniones de los clientes
Purchased a Synology DiskStation DS218 NAS Server from Aventis via Amazon. The Server arrived from Aventis with two 1 TB SSD drives that are NOT on Synology Products Compatibility list. Drives faile... Ver más
La empresa ha respondido
I bought a top of the line Latitude for my office. unfortunately received it with a dented jack on the power chord. I made several calls, was asked to send images of the jack/chord etc. It has taken s... Ver más
La empresa ha respondido
I purchased a 2-pack of Kingston thumb drives through Amazon but received a ripped package with no thumb drives and a sealed plastic bag with a small pizza cutter in it. I can only speculate why the... Ver más
Información sobre la empresa
- Tienda de informática
- también en la categoría
- Consultor informático
- Consultoría de negocios e informática
- Proveedor de software
- Tienda de accesorios para computadoras
- Tienda de computadoras usadas
- Tienda de software
Información proporcionada por diversas fuentes externas
Headquartered in Atlanta, Aventis Systems offers custom IT solutions to build and operate complete physical and virtual infrastructures. Our comprehensive solutions include high-quality new and refurbished hardware, system and application software, as well as a wide array of in-depth managed services. Aventis Systems provides infrastructure consultation, cloud hosting and migration, virtualization deployment, security consultation, data and disaster recovery, hardware relocation, equipment buyback and more.
Información de contacto
189 Cobb Pkwy N, 30062, Marietta, Estados Unidos
- 8665289313
- Sales@AventisSystems.com
- aventissystems.com
1,2
Muy malo
121 opiniones
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I bought a top of the line Latitude for…
I bought a top of the line Latitude for my office. unfortunately received it with a dented jack on the power chord. I made several calls, was asked to send images of the jack/chord etc. It has taken several weeks, several complaints via phone from my end, many promises by guys Romeo, Zach etc. but a big ZERO in what they have been able to deliver. They failed to address something as trivial as a power chord........my sincere advice to anyone buying a refurbished Dell- DO NOT BUY FROM AVENTIS!!!!
25 de septiembre de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hello Uday!
We are so sorry to hear about your negative experience working with our CS team to come to a resolution. I have reached out to them and confirmed you were shipped a new power cord yesterday, which can be tracked with the following number: 9461211699000434741157.
Please accept our sincere apologies on the lack of communication on a resolution to your very important issue. We are a small business of just over 50 employees and recently started selling on Amazon. Unfortunately, we have experienced some growing pains due to the volume we have been receiving on the platform.
We greatly appreciate your feedback as it helps us improve our CS operations when it comes to our Amazon customers. Please reach out to our team on Facebook Messenger or at marketing@aventissystems.com if there is anything else we can do to turn your experience into a more positive one.
Aventis Systems Team
(866) 528-9313
Cannot get status of shipment
Cannot get status of shipment. I purchased on July 17th and charged the same day, but no idea when I will receive the items.
Update...when I did receive my shipment, one of the devices came in a damaged box and it was clearing a refurbished item. You can see where stickers had been placed on the top and removed.
30 de julio de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hello Matthew,
Upon checking our records, your order was delivered an hour ago at 11:36 AM. Please reference FedEx tracking number 495906832516. If for some reason you did not receive it or have any other difficulties please call us at (866) 528-9313 and select option 2 to reach customer service directly.
We are also always available to chat on Facebook Messenger if you ever need to escalate any communication with us.
Apologies this shipment may have taken longer than expected, please do not hesitate to reach out for further assistance.
Aventis Systems Team
(866) 528-9313
Response to Update: Hello again Matthew, we are so sorry to hear your item was not as described. We have escalated your claim to our founder and director of operations and someone will be in touch with you in the next 24-48 hours. If you do not receive an update with a potential resolution by then, please reach out to us on Facebook Messenger or the above phone number so we can ensure this gets resolved.
Absolutely great service
Absolutely great service! Our sales person was great to work with. We got exactly what we wanted very quickly. Everything from the server to the licenses we required were sent to us quickly. I will continue to do business with you all!!
Thanks so much!
10 de julio de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Donnie!
Thank you so much for your glowing review regarding working with Kevin and the Aventis Systems team! We are over the moon that you had such a fantastic experience you want to continue doing business with us. Comments like these are the reason we love doing what we do best and, that's helping IT teams like yours Get IT Done!
Looking forward to hearing from you soon! :)
Aventis Systems Team
1.855.283.6847
Great vendor
Great vendor! Consistent, reliable, and trustworthy. Order handled fast and accurately.
9 de julio de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hello to our neighbor over in Alpharetta!
We greatly appreciate your business! We love helping local companies like yourselves Get IT Done, it's a win-win all around in our book. Feel free to stop by any time to say hello, and we can express in person how thankful we are for this marvelous review.
See you soon!
Aventis Systems Team
1.855.283.6847
I have worked with Aventis for years
I have worked with Aventis for years. They have always taken very good care of me. Not always the best price for gear but their service after the sale makes up for it.
16 de mayo de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Joe!
Thank you so much for your honest review of your experience working with Aventis Systems! We really appreciate you being a long time customer of ours and are looking forward to being a continued asset to your and your company.
If you ever need anything else you know we are always one call or email away!
Until then,
Aventis Systems Team
1.855.283.6847
Excelent experience.
14 de mayo de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Ligia!
Thank you so much for taking the time to leave us a positive review we appreciate it greatly! We are so happy you had an excellent experience working with Aventis Systems.
If you ever need anything or run into any issues with your purchase we are always just one email or call away.
Aventis Systems Team
1.855.283.6847
Very good service fast response by…
Very good service fast response by sales team
12 de mayo de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hi Ivan!
Thank you so much for taking the time to leave us a raving review! We are thrilled to hear you are receiving excellent service from our sales team.
Please let us know if you need anything else from us we are always just a phone call or email away!
Until next time,
Aventis Systems Team
1.855.283.6847
Very helpful
Very helpful, listen to issues, come to resolutions and reply quickly. Thank you.
9 de mayo de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hi Glen!
No thank you! We really appreciate you taking the time to write this review. As a small business, we value every bit of feedback we receive as it helps us learn and grow so we can continue to help our clients successfully navigate an ever-changing industry.
Do not hesitate to reach out if you ever need anything or just to say hello!
Aventis Systems Team
1.855.283.6847
The Intelligent Choice
In a tough economy enterprises look for ways to save without leaving services hanging; as like a car, Technology depreciate so rapidly that it would be stupid not to take advantage of it. Aventis provide great hardware, service and support at a price that cant be beaten.
For every project i turn to them as it enable me to get far superior hardware specs that i would get if i was buying brand new. All in all i have never been disappointed by there services and will be continuing doing business with them for as long as i can.
9 de mayo de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Francis!
Wow! What a glowing review, thank you! Your feedback from start to finish encompasses why we are in business and we appreciate you recognizing the ever-evolving hardware world along with the benefits of purchasing refurbished. Of course, we would not be here without customers like you and we value your continued business more than you know!
Until next time,
Aventis Systems Team
1.855.283.6847
Great reconditioned device with great support
The reconditioned pc and laptop are like brand new and any support is fast and effective.
9 de mayo de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hi Sean!
It means the world to us as a small business to have your review, especially when it comes to our refurbished devices. We are so glad you are loving your new devices and are receiving an exceptional level of support!
If you need anything else we are always just one call or email away!
Until next time,
Aventis Systems Team
1.855.283.6847
Kevin rocks!
9 de mayo de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Rob!
We totally agree with you, Kevin does rock! We are so lucky to have him on the front lines of our team as the face (or voice) of Aventis Systems! We will be sure to share your review with him and celebrate him internally for all of his hard work.
Thank you for taking the time to leave us some feedback and for being a loyal customer of Aventis!
Aventis Systems Team
1.855.283.6847
Re-seller misrepresented their product…
Re-seller misrepresented their product on Amazon. I ordered a refurbished computer system advertised as 2018 Dell tower. Found out it was actually manufactured in 2014. When received it was missing the keyboard and mouse. I notified seller of issue and they promptly offered a wireless keyboard and mouse upgrade and $100 if I would remove my unfavorable feedback. I agreed with the offer and complied by taking down my review. Received a regular keyboard and mouse and never got the $100 credit. They never responded to another email. Contacted Amazon. The said seller violated the rules by asking to take down feedback. Very untrustworthy. Do not buy product from Aventis Systems.
3 de mayo de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Ron,
We sincerely apologize about your negative experience working with Aventis Systems. Our Amazon listing may of mislead you and we recognize that and are making the necessary changes on our store to better communicate our refurbishing process. The Dell T1700 you purchased was indeed manufactured in 2014 but was refurbished in 2018.
We spoke with our CEO and CS team regarding this review and we were informed that they indeed have taken the necessary steps to make this right for you. We sent you a brand new wireless mouse and keyboard along with a $100 refund that sometimes takes 1-2 days to process it should be on your original method of payment, not in your Amazon account. We also did not solicit you to remove your review in exchange for making this right, we simply asked after processing your refund and sending you the missing components if you would update your review, not delete it. Asking for an updated review is not a violation of Amazon's seller's terms and conditions.
Aventis Systems is a small business of just over 50 employees and we have been growing rapidly specifically when it comes to our Amazon store. We are relatively new to Amazon and are learning every day how to better ourselves as a company selling on their platform, and you sharing your experience is helping us do just that.
We thank you for taking the time to share your feedback with us and if you need any further communication regarding this issue you can email us at marketing@aventissystems.com or message us on Facebook.
Thanks,
Aventis Systems Team
1.855.283.6847
Order this product model but get another product model and delay shipping
I order the dell MD3800F 2 units. I've completed to confirm spec and payment done. After that, I waited for about 1 month.
I received only 1 item and not MD3800F. The Aventis System sent me the MD3820F instead without letting me know before. I informed the sales person and opened the case with the support team.
I waited for a reply for more than 1 week but no updates back.
And suddenly the second MD3820F was sent to me again but I refused to accept the product because it was not exactly as I agreed to order from the beginning. I'm worried that Aventis Systems will abandon me, cheat me and including non-professional work.
Where is my Dell MD3800F ??
Avantis must be responsible and resolve this problem for me urgently.
8 de abril de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Phudis!
We sincerely apologize for your negative experience working with Aventis Systems. This was indeed an internal issue on our end. You being an international customer in Thailand, along with our internal operations, it was difficult to find a good approach to solve this issue. It was confirmed a few weeks ago we were able to resolve this problem with you so you were happy with the outcome.
We appreciate your willingness to work with us along with your patience on the matter. Since then we have been working diligently to update our customer service procedures when it comes to dealing with issues and returns for our international customers.
Aventis Systems Team
1.855.283.6847
sales department/technicians don't talk!!
The sales department/technicians that put the system together/software technician do not talk to one another! this cause some one to change the bios on the motherboard so that normal use of drives and software is precluded!! i.e. the 2-4TB sata drives are being used in a raid 0 environment. One drive has been made into a drive that is partitioned to run as 2 virtual 2TB drives!
the second 4TB .was told no new windows system can ever be installed as will wipe out the drives. Someone took a lot of time and effort to do so!!!.. not worth the $$$ to return this and have the bios on the motherboard fixed and have access to the raid 1 drives.. just an ignorant situation. they could have called about the weird raid bios setup first!!! why didn't someone call when this weird installation happened
2 de abril de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Gail,
We apologize for your frustration in this situation, if you ever decide to purchase with us again in the future, please give us a call at the number below or on our site to get in touch with our technical staff. They will be more than happy to walk through your requirements for specifications to ensure you are getting a compatible device.
Upon speaking with our customer service team regarding this situation it appears the system you had ordered was not compatible for what you were trying to accomplish with it. You did not specify the need for a RAID 0 environment, it is extremely rare we are asked to build a system this way, so we always standard build to RAID 1.
Our technicians attempted to work with you toward a solution by letting you return the device so we can reconfigure it to your needs, but you refused to return the device. They attempted to try to troubleshoot with your over the phone which was proven difficult to both parties due not having access to the visuals on either end.
The offer still stands if you would like to return the device and let us reconfigure it to your needs please give us a call.
Aventis Systems Team
1.855.283.6847
Would not do business with again
Would not do business with again. Terrible service, hard to get in contact with anyone, inconsistent from employee to employee. Crappy return policy. Clearly do not care about customer experience.
1 de abril de 2019
Opinión espontánea
After I received the unit both power…
After I received the unit both power supplies failed. After contacting their support group they did a fantastic job getting the server back, replacing the power supplies, and tested. I now have the system up and running with no issues. The only thing I would recommend is to ensure that the Service Desk has access to all systems that customers are in as there were a few issues with tracking of trouble tickets and them not being able to find me. However, over all a great experience as always.
Scott.
29 de marzo de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Scott!
Thank you so much for taking the time to share your experience of working through an issue with the Aventis System's customer service team. We are overjoyed we were able to take a negative experience and turn it into a positive one.
As always, we appreciate your business and please do not hesitate to reach out if you need anything in the future. We are always happy to help you get IT done!
Until next time,
Aventis Systems Team
1.855.283.6847
Awesome sauce
Awesome sauce! Everything delivered as described.
22 de febrero de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Craig!
Now you are awesome sauce for this 5-star review! Thank you so much for your business, we hope to have you come shop with us again soon!
Until then,
Aventis Systems Team
1.855.283.6847
Wrong product! No luck resolving
Paid for Next day shipping. They shipped the wrong product and won't reimburse the next day shipping. Really nice customer service, but no results.
3 de febrero de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hello!
We sincerely apologize that we were unable to refund your next day shipping costs. Upon speaking with our customer service team it appears the hard drive tray you purchased was not compatible with the model you intended to use it with. We gladly made the switch for you, along with offering free shipping throughout the exchange process.
We hope you will be willing to shop with us again. Beyond your negative experience, we did everything in our power to correct the situation to ensure you got what you needed. If you decide to shop with us in the future you can always call 1-855-283-6847 prior to purchasing to ask any questions to ensure you are purchasing exactly what you need.
Aventis Systems Team
1.855.283.6847
Great service and products.
9 de enero de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hello!
Thank you so much for the 5-star review, we appreciate having you as a customer and for providing feedback. Please do not hesitate to reach out if you have any questions or concerns.
All the best,
Aventis Systems Team
1.855.283.6847
Customer Rep was extremely helpful to…
Customer Rep was extremely helpful to make sure i got into the best system for the money and for my future expansion.
3 de enero de 2019
Opinión espontánea
Respuesta de Aventis Systems
Hey Charles,
Thank you so much for your five-star review! We are so glad to hear you had an amazing experience working with our team, and that you are happy with your purchase from us. Next time please let us know the name of who helped you, we would love to celebrate them for following in our mission of providing exceptional customer service.
Until next time!
Aventis Systems Team
1.855.283.6847
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