Averys Wine Merchants Opiniones 

13.979
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I phoned and Joel, my normal contact, wasn't immediately available but he phoned me back in about 20 minutes. We worked through what I wanted to order and he agreed to put together a bespoke package.... Ver más

Valorada con 4 estrellas sobre 5

Service from Averys was excellent and fast but delivery a small problem. Despite having had deliveries for years they said they could not find our property.Learning it was to be late I informed them t... Ver más

Valorada con 5 estrellas sobre 5

Owen Farr gives good advice. Deliveries are prompt via DHL and their drivers helpful in handling cases that we oldies now find difficult to lift. I have used Averys since 1960 (that's most of my... Ver más

Valorada con 5 estrellas sobre 5

A comprehensive range of good quality wines to suit all wallets. Very fast delivery with wines well packed to avoid breakages which over the years has never happened to me. No quibble over returning a... Ver más

Información sobre la empresa

  1. Tienda de vinos

Escrito por la empresa

Averys began in 1793 and over the years, the family has built its reputation as one of the UK’s most pioneering wine merchants. Today, it is 5th generation Mimi Avery introducing a new generation of wine lovers to Averys. At the heart of what we do - and have done for over 220 years - is share our passion for wine. We love discovering wines with a story to tell – whether for everyday drinking or fine wines for the cellar.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

14 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(13.979)

831 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

You take your chances……

If you use a sub standard courier and you spend more time trying to find out why they are so bad rather than focusing on ensuring the customer is your first priority than expect negative reviews. So here’s the response when my last two orders were a problem (Averys wine use Yodel in my area).

Here’s the opinion of Averys After Sales Team Leader Adam : “I am not confident that further attempts to deliver to your address can be done in a way satisfactory to you or in a way that we have confidence deliveries would not go missing. For this reason, I will not arrange further deliveries to your address unless we are confident that deliveries will be made without issue”.

Nothing about getting my orders sorted - just internal logistics. Happy to lose a customer rather than take a courier to task.

You take your chances with these guys.

29 de abril de 2026
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Respuesta de Averys Wine Merchants

Hi Frank,

Thank you for taking the time to review us. I'm sorry to hear of your recent experience. I have asked for your account manager to get in touch with you to investigate this.

Thanks
Scott

Valorada con 5 estrellas sobre 5

Your offer was irresistible

Your offer was irresistible, containing so many favourites and at so attractive a price. It was also very promptly delivered and the order was easily effected.

All in all, we were very pleased with our experience and are confident that the wines will be greatly enjoyed over future weeks. Thanks.

25 de abril de 2026
Valorada con 5 estrellas sobre 5

Very good!

We enjoy the variety of the wine and the expertise of the people we speak to. Delivery is quick and customer service is excellent.

25 de abril de 2026
Valorada con 5 estrellas sobre 5

For the second time I had the same man…

For the second time I had the same man to deliver. He obviously knows I am old, because he always gets me and brings my case into the house for me. Some times I dont here my doorbell, if so he rings me and then brings the case around to the patio door. Because of his efforts on my behalf he doesnt have to leave my delivery in a "safe place". Excellent service. And he is cheerful too. J Parry

24 de abril de 2026
Valorada con 5 estrellas sobre 5

Excellent service

An offer of excellent wines at an exceptional price. Easily ordered over the internet. Delivery promised for three days later but arrived within two. Excellent service. Thank you.

24 de abril de 2026
Valorada con 3 estrellas sobre 5

Mostly the wines were good

Mostly the wines were good. The one exception was the Australian Dark Durif.
This was truly dreadful.

24 de abril de 2026
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Respuesta de Averys Wine Merchants

I am really sorry you've not enjoyed the Dark Durif Shiraz. In line with our 100% guarantee we've sent you an email with a voucher to cover the cost of the two bottles you had in the case. We hope the rest of the wines are up to scratch but let us know if you have any issues. Thanks, Vicki

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