Axia investments Opiniones 

Respuesta de Axia investments

Actualizada el 2 ago 2026

Hi Jorge, we are unable to find an account in your name. Please contact us directly so we can assist you with your issue.

Respuesta de Axia investments

13 jul 2026

Hello Noemi , we appreciate your feedback however we are unable to locate an account in your name. Please contact us directly at support@axiainvestments.com, and we’ll do our best to assist you

Respuesta de Axia investments

13 jul 2026

Hello Amaurys , we appreciate your feedback however we are unable to locate an account in your name. Please contact us directly at support@axiainvestments.com, and we’ll do our best to assist you

Respuesta de Axia investments

13 jul 2026

Hello Melida , we appreciate your feedback however we are unable to locate an account in your name. Please contact us directly at support@axiainvestments.com, and we’ll do our best to assist you

Respuesta de Axia investments

15 abr 2026

Hola Paula,

Operaste con nosotros entre agosto y septiembre de 2025. No hubo actividad en tu cuenta durante los últimos 7 meses, hasta hace dos semanas, cuando fuiste seleccionada para nuestro programa de recuperación y recibiste un crédito de $250 USD.

Nuestro agente se puso en contacto contigo para ofrecerte asistencia, la cual aceptaste. Operaste con el crédito y, 10 días después, tu margen disminuyó debido a condiciones de mercado desfavorables. En estos casos, puedes dejar que tus operaciones alcancen el stop-loss o depositar fondos en tu cuenta para aumentar tu margen. Indicaste que no querías depositar fondos y la cuenta alcanzó el stop-loss.

La llamada fue muy cordial; el agente fue muy paciente y respetuoso en todo momento. Respondió a todas tus preguntas con claridad y cortesía, sin alzar la voz. También mencionaste específicamente que habías sido víctima de una estafa por parte de otra plataforma, no la nuestra.

Finalmente, dado que mencionaste que querías cerrar tu cuenta, no teníamos motivo para seguir contactándote.

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Hi Paula,

You traded with us between August and September 2025. There was no activity on your account for the last 7 months, until two weeks ago when you were selected for our recovery program and received a $250 USD credit.

Our agent contacted you to offer assistance, which you accepted. You traded with the credit, and 10 days later, your margin decreased due to unfavorable market conditions. In these cases, you can either let your trades reach the stop-loss or deposit funds into your account to increase your margin. You indicated that you did not want to deposit funds, and the account reached the stop-loss.

The call was very friendly; the agent was very patient and respectful throughout. He answered all your questions clearly and politely, without raising his voice. You also specifically mentioned that you had been the victim of a scam by another platform, not ours.

Finally, since you mentioned that you wanted to close your account, we had no reason to continue contacting you.

Respuesta de Axia investments

25 mar 2026

Hi. We cannot find a trading account in your name registered with Axia, and we would like the opportunity to look into this matter for you.
If you want us to investigate further, please contact us directly with your registered email address or account number
support@axiainvestments.com

Respuesta de Axia investments

9 oct 2025

Hi Lucia,
if you are the owner of account 5478766, our records show that your trading activity generated very little profits, you held trades open for several days which in turn generated overnight fees.
Also, you were mostly unavailable or unresponsive to your account manager's attempt to contact you and provide support and assistance.
If you are not taking our calls or responding to our emails, our capacity to offer assistance is significantly restricted.

Respuesta de Axia investments

Actualizada el 9 oct 2025

Hi Herbert,
We strive to provide the best possible service to all our clients.
If you are the owner of account 5602372, we can see that you deposited 100$ as a first investment and started trading. within a few days, your account reached a critical margin level and as a gesture of goodwill, we credited your account with 150$ so you would not stop out.
It should be noted that trading with such a small amount has several disadvantages such as very limited risk management options, very limited potential profits and most of all, due to the high volatility of the market, your account would be in constant margin call as this would not be sufficient to sustain active trades of any kind.
You kept most of your trades open for several days which in turn generated overnight fee charges and affected your equity and available margin.
Unfortunately, your account ultimately reached a stop out due to negative outcome of your trades and the fees that they incurred.
We are sorry that you were not satisfied with the service received, however the funds were lost due to legitimate trading activity.
If you wish to follow up on this matter, you are welcome to contact us directly support@axiainvestments.com

Respuesta de Axia investments

Actualizada el 9 oct 2025

Hi Nito,
We strive to provide the best possible service to all our clients.
If you are the owner of account 5256748, we can see that you deposited 300$ in March 2025 and received a trading credit in the amount of 100$. Your account history shows no trading activity whatsoever, as a result you were charged with inactivity fees.
We kindly refer you to our client agreement, which was accepted by you at registration, specifically section 24 Inactive and Dormant Client Accounts.
24.1. Fees may be payable by you by virtue of the fact that the Trading Platform is continually provided to you for trading, regardless of your actual use. If there are no transactions (deposits, withdrawals or trading activity) on your Trading Account for a period of at least one (1) month or more, the Company reserves the right to charge a monthly inactivity fee on your Trading Account, in return for the provision of the continued availability of your Trading Account.
In August 2025 you were selected for our Recovery Program, and your account was credit with 300$ in Recovery Credit, however you did not use it therefore it was removed a month later.
If you wish to follow up on this matter, you are welcome to contact us directly support@axiainvestments.com

Respuesta de Axia investments

9 oct 2025

Hi Rafael
We cannot find a trading account in your name registered with Axia.
If you want us to investigate further, please contact us directly with your registered email address or account number
support@axiainvestments.com
Thank you

Respuesta de Axia investments

13 jul 2025

Hi Valentina,
We are unfortunately unable to find an account in your name.
We would appreciate the opportunity to look into your issue, please contact us directly at support@axiainvestments.com

Respuesta de Axia investments

Actualizada el 9 oct 2025

Hi Emma,
If you are the owner of account 5432853, please note that your account history shows no trading activity since June 2025, as a result you were charged with inactivity fees for the months of July and August 2025.
We kindly refer you to our client agreement, which was accepted by you at registration, specifically section 24 Inactive and Dormant Client Accounts.
24.1. Fees may be payable by you by virtue of the fact that the Trading Platform is continually provided to you for trading, regardless of your actual use. If there are no transactions (deposits, withdrawals or trading activity) on your Trading Account for a period of at least one (1) month or more, the Company reserves the right to charge a monthly inactivity fee on your Trading Account, in return for the provision of the continued availability of your Trading Account.
In August 2025 you were selected for our Recovery Program, and your account was credit with 250$ in Recovery Credit, however you did not use it therefore it was removed a month later.
If you wish to follow up on this matter, you are welcome to contact us directly support@axiainvestments.com

Respuesta de Axia investments

10 jul 2025

Hello Veronica
We are sorry to hear that you are not satisfied with your trading experience.
As a Bronze account holder, you are entitled to the assistance of our support department. Dedicated account managers are assigned from the Silver tier and up, which would require a larger investment.
Your account shows that you made a number of trades, and some were actually profitable, so claiming the assistance provided only lead to losses is actually not truthful.
The one and only withdrawal that was requested by you was actually processed within a matter of hours, so here again we are not sure why you claim that it "isn't easy to withdraw".
We must clarify that participation is voluntary, and no one is forced to invest or continue investing. You have free will to stop trading at any time, and you have free will to ignore the market reviews and not open any trades.

Respuesta de Axia investments

10 jul 2025

We are unable to find a registered account in your name. If you wish for us to look into the matter, please contact us with your registered email address

Respuesta de Axia investments

6 may 2025

Hello Albert,
if you are the owner of account 5165461, we are not sure why you never reached out to us and explain your issues.
You registered for an account, deposited funds and started trading. Your account originally generated some profits, however large losses on 4 trades brought your account to a stop out.
We wish to point out that our agents tried to contact you several times for support however most of those times, you were unreachable or too busy to discuss your account.
We cannot provide you with information and guidance if you do not make yourself available to receive it.
If you wish to discuss this matter further, we invite you to reach out to us directly.
Thank you

Respuesta de Axia investments

16 abr 2025

Hello
We are unable to locate an account in your name. If you would like us to investigate, please contact us directly with your registration information.

Respuesta de Axia investments

10 abr 2025

Hello Manuela,

Thank you for reaching out. We’re sorry to hear that your experience with Axia has not met your expectations.

To clarify, Axia offers negative balance protection, meaning you cannot lose more than your total investment. However, we do not offer "loss protection insurance," and we are not aware of any regulated broker that does.

You initially deposited $450, not $5,000. You reached the $5,000 mark about a month into trading, supported by $2,250 in company trading credits. About a week into trading, we provided $250 in credit to support your margin when it neared margin call—this protected your account from an early stop out.

Your account shows you made significant profits, particularly on gas and commodities trades. In total, you received $15,300 in trading credits, which exceeded your own deposits.

Unfortunately, your account eventually hit a stop out due to unfavorable market movements. Before this occurred, our system issued around 40 margin call warnings via email and your platform over a 4-day period. Actions such as closing some trades, hedging, or increasing your margin could have prevented the stop out, but none were taken.

After the stop out, we credited your account with an additional $5,000, which remains available for trading.

Trading inherently involves risk, which is clearly outlined in the client agreement and risk disclosures you accepted upon registration. While we understand your frustration, we believe we upheld our responsibilities—including providing loss protection through margin credit—and took every measure possible to ensure full transparency around trading risks.

We remain at your disposal should you require more information.
Kind regards,
Axia Trade