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The no1 Maternity TENS machine hire and sales company - Reliable, Safe and Effective Tens machines. Supplier to Mothercare, Lloyds, Boots, and many more
108 George Lane , E18 1AD, London, Reino Unido
3,7
17 opiniones
Ha contestado el 50% de las opiniones negativas
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They don't seem to respond to emails or cancellations.
I have been induced early due to pre-eclampsia, I've emailed twice on two emails I've found AND filled out the cancellation form and heard nothing back. It's due to be despatched on Monday if they still despatch and charge me for it I will be furious. The last thing I need right now. I can't easily call them either....
This is the second time I have used this company to hire a TENS machine for labour. The service was seamless and the team were very responsive when contacted.
Paid for next day delivery but didn't get it and when raised with customer services I was just told how to track the item. The Tens machine we received only partly worked - you could up the power but the only way to decrease power is to turn off and back on, losing information on contraction timing.
Update: had a call this morning to review my order and both the postage and the cost of the tens machine have been refunded. I think this was a one off but worth checking your machine when it arrives to make sure all is well before you need it.
Respuesta de Babycare TENS
Hi Sam,
We’re so sorry to hear about your experience – this isn’t the level of service we aim to provide. Unfortunately, your order was delayed by Royal Mail, which was out of our control, but we completely understand the frustration this caused. We have now refunded the cost of your next-day delivery as an apology.
Regarding the TENS machine, all of our units are fully tested before being sent out, but as soon as your hire is returned, we’ll test it again and investigate further. We take any product concerns seriously and want to ensure everything is working exactly as it should for you.
Thank you for bringing this to our attention, and once again, we’re very sorry for the inconvenience. This isn’t a typical experience with us, and we’ll do everything we can to make it right.
Best regards,
Babycare TENS
Hired for my wife. She said it helped a lot during labour. Our little one decided to arrive late, but they were so understanding and made everything stress-free. Can’t recommend them enough!
Respuesta de Babycare TENS
Hi Gavin,
Thank you so much for your kind words – we’re delighted to hear the TENS machine helped your wife during labour. Congratulations on the arrival of your little one! 🎉 We know due dates don’t always go to plan, so we’re really glad we could make things as stress-free as possible for you both. Wishing your family all the very best in this exciting new chapter.
What a horrible money making business! I can’t fault the machine but the customer service from this company is ridiculous! You could have died giving birth and unable to return the machine and yet they still demand the money back and willing to charge if you don’t return! For a poxy £5 a week charge you guys are being unreasonable on peoples experience and life’s! I would not recommend! U could be a day late on a return and they are on email down your neck! I emailed people advising my baby was in intensive care! How is a mother meant to go home to return a machine when her baby is in between life and death! Disgusting!
Respuesta de Babycare TENS
Hi Khatiba,
We are very sorry to hear about the incredibly difficult experience you went through, and we hope that both you and your baby are now recovering well.
The email you received was an automated reminder sent to all customers when a hire unit is not yet logged as returned in our system. At that point, we had not been informed of your personal circumstances, and we would never knowingly send such a message in the midst of what you were going through.
As soon as you contacted us and explained your situation, we replied to confirm that we would waive any late fees and that you would not be charged.
We care deeply about our customers and their wellbeing, and we are truly sorry that this experience left you feeling otherwise. We wish you and your family all the best in your recovery.
Brilliant service! Arrived exactly when I needed it, having used a tens machine for my previous labours I was keen to get one again this time round - although 12 years later for me! And just as good as my first baby 16 years ago.
The power of the mind 😃
Respuesta de Babycare TENS
Thank you so much for your lovely review! We're thrilled to hear that your TENS machine arrived right when you needed it and that it supported you just as well this time around — even 12 years later! It’s amazing to hear how powerful the mind and body can be, especially during such an important moment. Wishing you and your growing family all the best! 💛
Bought the elletens machine today and its fantastic and perfect for my wife. Greatly recommend to anyone!
Respuesta de Babycare TENS
Dear David,
Thank you so much for your kind review! We're thrilled to hear that the Elle TENS machine has been perfect for your wife and that it's made a positive difference.
Your recommendation means a lot to us, and we're so pleased it’s been helpful during such an important time. Wishing you both all the very best on this journey!
Warm regards,
The Babycare TENS Team
I rented the Babycare Elle TENS2 for use during labour and it will definitely be an essential item in my hospital bag if I have another baby.
I found the rental process straightforward and convenient. The machine arrived at 37 weeks exactly, making me feel reassured that I have it in case I went into labour early. It came in a pouch that's easy to slip into your hospital bag, keeping all key parts contained. It also came with clear return instructions, a checklist, and a pre-labeled jiffy envelope for easy return.
The Elle TENS2 machine itself was great and it has multiple settings so you can figure out what works best for you. It was also generally really easy to set-up and you can order extra electrodes in case you need them (useful if you plan to go in and out of a birth pool).
Would use again and highly recommend!
Respuesta de Babycare TENS
Dear Ramona,
Thank you so much for your wonderful review! We're delighted to hear that the Elle TENS2 made such a positive impact on your birth experience and that the rental process felt smooth and reassuring.
It’s great to know the timing of the delivery, the packaging, and the included materials helped make things easier and more organised for you. We’re also so pleased the machine itself was helpful and easy to use—we know how important that is during labour.
Your kind words and recommendation mean a great deal to us, and we’d be honoured to support you again in the future if needed. Wishing you and your family all the very best!
Warmest regards,
The Babycare TENS Team
I have used Babycare TENS for both my births, and would be an essential item in my hospital bag if I was to have another baby.
The TENS machine itself was absolutely brilliant both times, with lots of levels/settings you should definitely be able to find something which works for you.
All in a little pouch, very easy to transport and easy to use.
The unit arrived 3 weeks before my due date as booked both times. Babycare TENS make returning very easy with a checklist and return bag included - taking away any faff.
I would definitely use them again, and have recommended them to friends.
Respuesta de Babycare TENS
Dear Alys,
Thank you so much for your kind words and for choosing Babycare TENS for both of your births—it truly means a lot to us to be part of such special moments.
We’re so pleased to hear that the TENS machine was a reliable and helpful part of your labour experience both times, and that the pouch, return process, and ease of use all made things simpler for you. It’s wonderful to know that you’d consider us an essential part of your hospital bag again.
Thank you as well for recommending us to others—your support is genuinely appreciated. Wishing you and your family all the very best!
Warm regards,
The Babycare TENS Team
As a first-time mum, my partner persuaded me in to hiring a machine to help the labour goes smoothly - I took no notice and thought to myself, would I really use it? Well, I must say I’m so happy he ordered this kit, it helped out massively and took the most of the pain off my mind.
Highly recommend!
Respuesta de Babycare TENS
Dear Ruben,
Thank you so much for your lovely review—and congratulations on your journey into parenthood!
We're so glad to hear that the TENS machine made a real difference during labour, especially as a first-time mum. It’s great that your partner encouraged you to try it, and even better that it turned out to be such a helpful support when you needed it most.
Thank you for the recommendation—it really means a lot to us. Wishing you and your growing family all the very best!
Warm regards,
The Babycare TENS Team
Great product. Was a lifesaver for my wife to deal with the pain at home before going to the hospital. The Boost button really helped her. We bought the Elle2 and the midwife was impressed with the contraction timer readings which came in real handy. The unit arrived on time and was really easy to set up. Would def recommend
Respuesta de Babycare TENS
Dear Brian,
Thank you so much for your fantastic review! We're thrilled to hear that the Elle2 was a lifesaver for your wife and helped manage pain effectively at home.
It’s great to know the Boost button and contraction timer feature were so useful—and that your midwife was impressed too! We’re also glad the unit arrived on time and was easy to set up.
Your recommendation means a lot to us. Wishing you and your family all the very best!
Warm regards,
The Babycare TENS Team
The website was really easy to use, and I had a question, so I called their numbers and a actual person ordered. They were very friendly and helpful lady answered my query, and put my mind at ease. I have recommended Babycare TENS to all my pregnant friends who wanted to either buy or rent a TENS machine for their labour.
Respuesta de Babycare TENS
Dear BadMoni A,
Thank you so much for your kind words! We’re delighted to hear that our website was easy to use and that our team could provide the support and reassurance you needed.
It’s wonderful to know that you found our staff friendly and helpful—that’s exactly the experience we strive to offer every customer. We really appreciate you recommending Babycare TENS to your friends; your support means the world to us!
Wishing you all the best.
Warm regards,
The Babycare TENS Team
I used this for my labour (with twins) right up until I had an epidural. It was a life saver before getting to the hospital and also once I was there....this was the only pain relief I used up until having the epidural!
I would highly recommend this product as it is so easy to set up and can also be used after labour and for pelvic floor stimulation which is a really great extra feature.
Respuesta de Babycare TENS
Dear Stacey,
Thank you so much for sharing your experience and congratulations on your twins! We’re thrilled to hear that the Elle TENS was a lifesaver for you both before and during your time at the hospital.
It’s fantastic that you found it easy to set up and appreciated the added benefit of pelvic floor stimulation after labour—those extra features really can make a difference!
Your recommendation means a lot to us, and we’re so happy the machine could support you through such an intense time. Wishing you and your family all the very best!
Warm regards,
The Babycare TENS Team
Used it for my first pregnancy and it helped me wonderfully throughout the whole labour process. This was the only pain relief I had during labour and I did not have to use any other pain relief. I have now ordered another one for my second labour.
Respuesta de Babycare TENS
Dear Be,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our Elle TENS was such an important part of your first labour and provided effective pain relief throughout.
It’s fantastic to know you’ve chosen to order another one for your second labour—we’re honoured to be part of your journey again!
Warm regards,
The Babycare TENS Team
I ordered this as the product said it would arrive for 37 weeks, however now I am now 37 weeks and the product has not arrived. When calling the helpline I have been told it is 5 working days to deliver in the 37th week so nearer to 38 weeks.
Respuesta de Babycare TENS
Dear Helen,
Thank you for sharing your feedback. Although this review was left some time ago, we want to sincerely apologise that your product did not arrive as quickly as you needed during such an important time.
To clarify, we dispatch orders during your 37th week as stated, but the exact delivery time depends on the delivery option selected at checkout. Some methods take longer than others, which can result in arrival closer to your 38th week. We understand how important timely delivery is and regret any frustration this caused.
If you ever need assistance in the future, please don’t hesitate to reach out. We wish you all the best.
Kind regards,
The Babycare TENS Team
Excellent product that was easy to setup and very good instructions on best way to use
Respuesta de Babycare TENS
Dear Alison,
Thank you so much for your kind words! We’re delighted to hear that you found the product easy to set up and that the instructions were helpful.
It means a lot to us that the Elle TENS made a positive difference for you. Wishing you all the best!
Warm regards,
The Babycare TENS Team
I have dysmenorrhoea and my monthly pains are pretty nasty, with fainting, D&V and being unable to move for a couple of hours as I am frozen in agony.
I'd heard the maternity tens machines would be good for this, and I was actually excited waiting for my monthly time to come around, having purchased this a few days before that time.
I placed the pads exactly as shown and switched on, playing around with the different modes, intensity and Boost button. There is no doubt that you get electrical stimulation, but in my case it felt like it made no discernible difference to my pain levels, and I've just had another two days of debilitating pain after parting with almost £50.
I genuinely don't know if I was expecting too much, but having spoken to a midwife who said her opinion was that they helped women in labour considerably, I thought, it had to be worth a punt.
I'm not sure if it's worth sending back under their 30 day money back guarantee (which is a really fair offer, and suggests that this must work for a lot of customers), or whether to try again next month. But I'm not sure what I could do differently.
I might try contacting the company for advice first. But if there was further advice to be had, I'm pretty sure they'd publish it in their instructions included with the product. 🤔
The machine itself is easy to set up. The pads are a bit tricky to place if you are doing it singlehandedly, as I was, so two mirrors to check their placement is useful.
It took a bit of getting used to keeping them on and going to the loo without disturbing the pads, but I think you get used to that, and it's not like i would be using it on a daily basis.
The boost felt good, I have to say, like somebody was giving my back a deep massage (although didn't offset pain), but whenever you turn it up to the next level, it's seriously feels like being tasered 😮, so the boost is great, but the initial jolt for each incremental increase in power is not!
I wouldn't say don't buy this, as it might just not have worked for me and my situation. So try it, and if it doesn't work, Babycare TENS have a very fair 30 day money back offer.
But it's back to the drawing board for me.
Respuesta de Babycare TENS
Dear Charlie,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the Elle TENS didn’t provide the relief you were hoping for with your dysmenorrhoea pain. We understand how difficult and painful this condition can be, and we truly wish we could have made a bigger difference for you.
We appreciate your honesty about your experience, including the challenges with pad placement and how the boost and intensity felt. While most of our customers find the device comfortable to use, we understand that everyone’s experience can vary, and your description helps us better understand individual needs.
If you haven’t already, please do reach out to our team—we’re always happy to provide advice on optimal pad placement and settings to help improve comfort and effectiveness.
Thank you again for your feedback. We hope you find a solution that brings you relief soon, and we’re here to support you if you decide to try the Elle TENS again.
Kind regards,
The Babycare TENS Team
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