BTOH Ltd Opiniones 

25
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The package was sent via EVRI who are historically terrible couriers. I contacted customer service to say that my parcel had not arrived as per the tracking and asked for a replacement to be posted or... Ver más

Valorada con 2 estrellas sobre 5

I collected my order and was disappointed to find two items missing - I wanted to reorder an item which I can no longer find - I’m having to take the tray back to see how the handles fix on. Having ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I made this second purchase after I had received the 1st Gnome, I was thrilled with the service, even after on the 1st occasion I was sent the incorrect article, however Naomi was brilliant, and on th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Parcels arrived well packaged and within timescales. Company were quick to respond to my query. Goods were as described on website. Bird feeders much cheaper than local garden centre.

La empresa ha respondido

Información sobre la empresa

  1. Mercado online
  2. Tienda de artesanías
  3. Tienda de decoración e interiorismo
  4. Tienda de artículos para el hogar
  5. Tienda para la reforma del hogar

Escrito por la empresa

Home decor goods online retailer. Our mission is to seek out good quality items to sell to you at the best possible price, and if you find one of our items selling cheaper anywhere else we will be more than happy to match that purchase price


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

25 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(25)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

The package was sent via EVRI who are…

The package was sent via EVRI who are historically terrible couriers. I contacted customer service to say that my parcel had not arrived as per the tracking and asked for a replacement to be posted or a refund given but I have not had any further contact.

9 de septiembre de 2026
Valorada con 4 estrellas sobre 5

They didnt have the item l ordered but…

They didnt have the item l ordered but were kind enough to inform me and refund my transfer with update on how long it would take .l didn’t give a 5 because they hadn’t already notified that the item was out of stock on the website ,but it worked out okay.

5 de agosto de 2025
Valorada con 5 estrellas sobre 5

Order delivered on time

Order delivered on time, unfortunately one of the vases was badly damaged, but a phone call to customer services and they sent another one the next day which was fine, maybe a idea to put fragile tape on packaging thank you.

8 de enero de 2025
Valorada con 5 estrellas sobre 5

Lovely vase

Good quality purchase for a bargain price, exceeded expectations, thanks.

27 de agosto de 2024
Logotipo de BTOH Ltd

Respuesta de BTOH Ltd

Thank you for taking the time to leave us such a nice review. We look forward to your next order.

Valorada con 1 estrellas sobre 5

Never arrived

Never arrived

3 de agosto de 2024
Logotipo de BTOH Ltd

Respuesta de BTOH Ltd

Thank you for reaching out and bringing this to our attention. We sincerely apologise for any inconvenience caused by the delivery attempt during the period when your building was closed to the public.

Our courier attempted delivery on several occasions; however, we understand that access to your building was restricted from Wednesday 7th to Sunday 11th August. (Note on the door which the courier captured.) Unfortunately, this information was not available in our delivery instructions, which led to the misunderstanding.

To resolve this, we would be happy to arrange a new delivery at your earliest convenience. Please reach out to our customer service team at Productsupport@backtohome.co.uk so we can ensure a smooth and timely delivery.

We appreciate your understanding and patience, and we are committed to ensuring your satisfaction with our service.

Valorada con 5 estrellas sobre 5

Resin old man face for tree.

Thank you so much for my old man face for tree decoration. He arrived to-day in perfect condition. Well packed, and a cheery delivery man as well. Great service all round. I love your quirky garden ornaments. Well done BTOH.

29 de agosto de 2023
Opinión espontánea
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Respuesta de BTOH Ltd

Thank you for taking the time to leave us such a nice review. We look forward to your next order.

Valorada con 5 estrellas sobre 5

Lovely

Great price, fast delivery and lovely items

22 de junio de 2023
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Respuesta de BTOH Ltd

Thank you for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

Happy Customer, Happy Garden and Birds.

Parcels arrived well packaged and within timescales. Company were quick to respond to my query. Goods were as described on website. Bird feeders much cheaper than local garden centre.

3 de diciembre de 2022
Logotipo de BTOH Ltd

Respuesta de BTOH Ltd

Thank you for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

2 more Gnomes, Blue and Red hat to go with my Green hatted Gnome!

I made this second purchase after I had received the 1st Gnome, I was thrilled with the service, even after on the 1st occasion I was sent the incorrect article, however Naomi was brilliant, and on the 2nd purchase everything was very smooth, the delivery was first class, I fully recommend this company and customer service! AbFab! Thank you! 5*****

22 de agosto de 2022
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Respuesta de BTOH Ltd

Thank you taking the time to leave another review. We look forward to receiving your next order.

Valorada con 5 estrellas sobre 5

Happy customer

Great service never any issues I can't stop ordering now . Would highly recommend ..

11 de agosto de 2022
Logotipo de BTOH Ltd

Respuesta de BTOH Ltd

Thank you for taking the time to leaving us a review. We look forward to your next order.

Valorada con 5 estrellas sobre 5

Excellent Service.

The product was as I hoped - well built and sturdy. Cannot fault their product, shipping or service. Hope to use them again.

21 de junio de 2022
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Respuesta de BTOH Ltd

Thank you for taking the time to give us a great review.

Valorada con 5 estrellas sobre 5

Called in today and met ping and staff

Called in today and met ping and staff, very helpful and polite purchased goods at great prices not very easy to see from the road, but well worth a look at, I will be calling again for more bargains.
Steve Brown 😉

25 de marzo de 2022
Opinión espontánea
Logotipo de BTOH Ltd

Respuesta de BTOH Ltd

Thank you for taking the time to write a review. We look forward to your next visit.

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