Bakerboxx Opiniones 

118
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My son aged 13 had a 12mths bread subscription for Christmas. It was a fantastic present. Every month a different type of baking ingredients was delivered. Easy instructions so he could complete th... Ver más

Valorada con 5 estrellas sobre 5

My husband was bought a six month subscription from Baker Box for Christmas and he has loved getting something every month. The present that keeps on giving. He was a complete beginner baker, but the... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Never baked before, menu and instructions easy to follow. My bread nearly looked like the pictures. Would recommend to new baker.learnt to put flour down before kneading dough or sticks to your ha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Initially, we received this glorious Baker Boxx from our Voxi Drop and...man oh man...was it delicious! The instructions were amazing, the box had all the ingredients we needed, so need to purchase an... Ver más


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

118 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(118)

68 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was given bakerbox as a present

I was given bakerbox as a present. I am experienced at bread making and I made two types of bread and I was very pleased with the results. I have used the recipes a number of times. I would recommend baker box to anyone who enjoys bread making.

27 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent bread baking kit

Was given a 3 month subscription as a gift. Online registration was straight forward and I have just received my second box. All ingredients are individually well packed and clearly identifiable. Baking instruction card is clearly laid out and includes ingredients quantities to bake the bread again.
Well pleased with gift

30 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic product

Had a great bread box sent that was a beer bread. fantastic product and simple instructions. I feel my bread may have got the Paul Hollywood handshake!

5 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Purchased subscription for an Xmas…

Purchased subscription for an Xmas present for my partner. She has repeatedly emailed to receive the box and has had nothing but apologies and guarantees that they will be sent out, even the promise of additional boxes to rectify the mistakes. It's been 4 months and we've received nothing. At this stage I would completely avoid this company. I will also look to contact the websites selling these boxes to advise of the issues push for them to be taken off if nothing is done about this.

12 de junio de 2026
Opinión espontánea
Logotipo de Bakerboxx

Respuesta de Bakerboxx

We're very sorry to read about your experience and understand your frustration.

This certainly isn't the level of service we aim to provide, and we'd like the opportunity to investigate what has happened with your order and the previous correspondence.

As we're unable to locate your account details from this review, please contact us directly at subscriptions@bakerboxx.com with your order details, and we'll look into this as a priority to find a resolution.

We appreciate you bringing this to our attention and hope to have the opportunity to put things right.

The Baker Boxx Team

Valorada con 2 estrellas sobre 5

Bought a subscription for my daughter…

Bought a subscription for my daughter for Christmas, the first box arrived on time but for subsequent boxes I had to repeatedly chase. Excuses given were; I had not activated my subscription in time for the second box to be sent that month (the monthly cut off times seem to change) but it didn't arrive the next month until I chased again, for the third box there was a delay in sending it out due to an ingredient not being available. I wasn't told this until I emailed to ask where it was. It's a shame as my daughter liked the boxes but I wouldn't buy another subscription due to the company's tardiness.

17 de abril de 2026
Opinión espontánea
Logotipo de Bakerboxx

Respuesta de Bakerboxx

Hi,

Thank you for taking the time to share your feedback. We're very sorry to hear about the delays and the lack of communication regarding your daughter's subscription boxes. This is not the experience we want our customers to have.

Please could you contact us at subscriptions@bakerboxx.com with your order details? We'd like to investigate what happened and do our best to rectify the situation for you.

We appreciate your feedback and hope we can put things right.

Kind regards,

The Baker Boxx Team

Valorada con 2 estrellas sobre 5

Great boxes, terrible delivery

I have renewed our subscription, received the first box and nothing since. No replies to email, no phone number. This has happened before, so not an isolated experience. The boxes are great when they arrive, but actually getting a box seems nigh on impossible. I can't even cancel the subscription as I get no response from the company.

5 de mayo de 2026
Opinión espontánea
Logotipo de Bakerboxx

Respuesta de Bakerboxx

Hi,

Thank you for your feedback, and we're very sorry to hear about your experience.

We understand how frustrating it must be to renew your subscription, receive only the first box, and then struggle to get updates or responses regarding subsequent deliveries. This is not the level of service we aim to provide.

Please contact us directly at subscriptions@bakerboxx.com with your subscription details so that we can investigate this as a priority, resolve any outstanding issues, and assist with your subscription requirements, including cancellation if that is your preference.

We sincerely apologise for the inconvenience caused and appreciate you taking the time to bring this to our attention.

Kind regards,

The Baker Boxx Team

Valorada con 3 estrellas sobre 5

Hot cross buns

Hot cross buns
Followed the instructions with the ingredients provided and they turned out like undercooked scones.
The bin was the unfortunate recipient.

31 de marzo de 2026
Opinión espontánea
Logotipo de Bakerboxx

Respuesta de Bakerboxx

Thanks for your feedback — we’re really sorry to hear your hot cross buns didn’t turn out as expected.

They should be soft and fluffy, so it sounds like something may have gone wrong along the way. We’d really love to help you get a better result next time.

Please feel free to get in touch with us at subscriptions@bakerboxx.com
, and we can talk through the process and offer some extra guidance.

We really appreciate you taking the time to share your experience.

— Baker Boxx Team

Valorada con 5 estrellas sobre 5

Perfect gift

Bought as a gift for my mum, she loved it so much she extended the subscription for herself! Super inventive and creative recipes, easy to follow, and perfect for baing/bread lovers!

30 de noviembre de 2025
Logotipo de Bakerboxx

Respuesta de Bakerboxx

Thank you so much for your lovely review!

We’re so happy to hear your mum enjoyed her gift and even better that she chose to extend her subscription herself! That’s exactly what we love to hear.

It means a lot to us that you’re enjoying the recipes and finding them easy to follow. Happy baking! 🧡

Tom

Valorada con 1 estrellas sobre 5

Still no items over a month ago order ld bread boxx

Still no item.....I am starting to think it's a scam. Bought over a month ago. No response to emails and no items sent, now taking a second month's payment and no items

Avoid.

2 de marzo de 2026
Opinión espontánea
Logotipo de Bakerboxx

Respuesta de Bakerboxx

We’re really sorry to hear about your experience — this definitely isn’t the level of service we aim to provide.

This doesn’t sound right, and we’d like to look into this as a priority. It’s possible there’s been an issue with your order or our communications that we need to resolve urgently.

Please contact us directly at subscriptions@bakerboxx.com
with your order details, and we’ll make sure this is investigated and sorted as quickly as possible.

Thank you for bringing this to our attention.

— Tom

Valorada con 1 estrellas sobre 5

Order went through 19.02

Order went through 19.02
Had to chase it two weeks ago. Promised early this week for dispatch..didn’t get “dispatched” until Thursday the week after (over a week ago now) sent a tracking code which is stuck on Royal Mail we are expecting the item. I don’t believe they have sent the item although they are blaming Royal Mail. Trying to contact someone is more than annoying no answer on phones, ignored emails

19 de febrero de 2026
Opinión espontánea
Logotipo de Bakerboxx

Respuesta de Bakerboxx

We’re really sorry to hear about your experience and the delays you’ve encountered — we completely understand how frustrating this must be.

This isn’t the level of service we aim to provide, and we’d really like to get this resolved for you as quickly as possible. We’re currently looking into any delays with dispatch and courier updates, including issues where tracking hasn’t progressed as expected.

Please contact us directly at subscriptions@bakerboxx.com
with your order details so we can investigate this fully and provide you with a clear update.

Thank you for your patience, and we appreciate you bringing this to our attention.

Tom

Valorada con 2 estrellas sobre 5

Great concept but poor customer service

Great concept and the actual boxes are perfect for gifts. The customer service is so poor though. I guess they are a relatively small business, but have emailed multiple times, called, eventually managed to get a response after chasing on Instagram. One month the wrong product was sent - was told they would get back to me - never did. Money taken and no indication when the products are going to be sent. Such a shame as it could be an amazing business, but I can't keep chasing multiple times each month for answers. Plus it's a bit embarrassing to gift this and the wrong products sent or delayed.

27 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and service

I received a bread subscription for Christmas 2024 and thoroughly enjoyed. One box arrived damaged and after contact with customer service they quickly sent a replacement. On Christmas 2025 I received a Trend boxx subscription. First bake (of spiced chocolate orange cake was great). Had an issue activating subscription but customer service quickly resolved. Highly recommend.

3 de febrero de 2026
Opinión espontánea

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