The bank had replaced the card and I forgot to update my card details, got confirmation but the order wasn't processed. I emailed customer services, they and they processed the order straight away. Th... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fast and efficient delivery. My initial delivery included a damadged jar. Balqees responded to my query quickly and offered a discount or replacement and then resolved my issue in no time. This is a s... Ver más
Customer services is unmatched! They took really good care of me when my package was lost via Royal Mail. Looking forward to receiving my honey with black seed oil. Lovely company
Very pleased with the product really top quality honey. I particularly like the saffron and cinnamon honey. The customer service is very kind when there was a mistake in the order they fixed it straig... Ver más
Información sobre la empresa
Escrito por la empresa
Our mission is to source the purest, most delicious, raw honey from around the world. We work directly with artisan beekeepers and beekeeping cooperatives to bring you award-winning raw honey. We’re dedicated to everything honey – from exquisite single-origin, mono-floral honey, to delectable fusions bursting with flavour.
Información de contacto
Reino Unido
- shop@balqees.co.uk
- balqees.co.uk
4,5
Excelente
51 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 50% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
V nice and I am satisfied with this and…
V nice and I am satisfied with this and their cooperation
7 de enero de 2026
The honey is excellent quality
The honey is excellent quality – really pure and natural. The one with black seed is especially good, both in taste and benefits. You can tell a lot of care goes into the products. On top of that, the customer service was great: friendly, helpful, and quick to respond. Highly recommended!
16 de enero de 2026
Opinión espontánea
The Yemeni Sidr honey is the best
The Yemeni Sidr honey is the best. Fast delivery service and always top grade honey.
7 de enero de 2026
Absolutely beautiful honey..The taste…
Absolutely beautiful honey..The taste and texture is the best I have tried..I have a spoonful a day but you could have it many ways..Will definitely order again
13 de enero de 2026
Delicious luxury honey with no mess
Delicious luxury honey with no mess. I can’t wait for my bundle delivery to arrive.
4 de diciembre de 2025
Respuesta de Balqees
Thanks so much Helen 😊
Disappointed – Faulty Honey and Poor Customer Service
>>> AVOID >>> AVOID >>> POOR QUALITY >>> EXTRA POOR SERVICE >>> CAUTION >>>
I’ve been buying and consuming raw honey for over 40 years, and I ordered several jars from Balqees back in April. Two jars were perfectly fine, but the Raw Black Seed Honey Fusion developed visible mould, a fermented smell, and was completely inedible — something I have never seen happen with honey.
All jars were stored in the exact same place and conditions, so it was clearly a faulty product or contaminated batch.
When I contacted customer service, instead of offering a simple replacement or refund for one jar, they insisted it was “just crystallisation” (it wasn’t) and then suggested I should pay for an independent microbiological report — which would cost more than the honey itself. Completely unreasonable.
I even offered to send the jar back at their expense so they could check it themselves, but they refused to help.
Overall, very disappointed with how the issue was handled. A genuine quality issue should be dealt with professionally, not dismissed. I will be forwarding the matter to Trading Standards for review. I would like to add photos showing the mould.
17 de noviembre de 2025
Opinión espontánea
Respuesta de Balqees
This order was placed nearly 7 months before the issue was raised, which means we cannot verify how the jar was stored, handled or whether any moisture may have entered after opening. At that stage we cannot assume a product fault or issue an automatic refund.
From the initial photos, what you described appeared consistent with natural crystallisation, which can create white or uneven patches in raw honey. We advised gently warming the jar to return it to liquid and reassess the appearance and smell. Instead you requested that a staff member consume honey from your jar - something we cannot do for food-safety reasons.
Raw honey does not grow mould, and we have never had a confirmed case in any batch. All batches are independently lab-tested, and no other customer from that batch has reported an issue. After such a long period, the only way to confirm spoilage would be a microbiological test.
We always replace or refund genuine issues reported within a reasonable timeframe, but in this case the claim couldn’t be verified due to the long delay and lack of evidence.
Very professional company
Very professional company, fantastic 🪭 product, good customer service. Will be buying again. Highly recommend them
25 de abril de 2025
Opinión espontánea
The best REAL raw honey !!
The best raw honey !!! if you’re looking for real raw honey Balqees is the one, amazing customer service very polite and helpful, the fusions are so good as well.
4 de abril de 2025
Opinión espontánea
This honey is absolutely fantastic!!!!!!
22 de abril de 2025
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.