Bambookings Opiniones 

I took pictures of all of the roots out of the pots and at multiple angles and asked AI to analyse. Here’s what it came back with - and I agree with outcome.

Delivery: The plants arrived bunched together wrapped in black bags and taped chucked in with a load of other random heavy duty boxes and items. These plants were 10l so undoubtedly stressed on arrival.

AI assessment after taking several pictures:

Plant quality: ⭐⭐⭐⭐⭐ (5/5)
* Packaging/delivery: ⭐⭐☆☆☆ (2/5)
* Overall experience: ⭐⭐⭐⭐☆

That reflects what we actually observed: the plants themselves were above average, even though the delivery experience was poor.

Very pleased with the Olive tree purchased - great condition, great packaging and good comms.
Will use again

I purchased a 1.80m tall Star Jasmine plant from Bambookings, and it arrived in just a few days, and in beautiful condition. The stems were long and healthy. It had been packed professionally, with a tough black special bag to protect the pot and stop the plant from drying-out.

This was in stark contract to the same plants I received from a major online supplier, that was shorter and packed with a cheap plastic bag. And it was the same price as the far superior plant from Bambookings.

So thanks! I will be ordering from you folks again.

Not heard of Bambookings before so a bit worried! I saw the Flamingo trees and ordered 3! I had been looking for ages!
The price was great! They were delivered a few days later! All boxed very nice and sturdy! When I opened them they were beautiful! One happy lady! Thank you Bambookings I will definitely order from you again!!

The delivery took a few weeks with no communication other than the company saying my two different black bamboos ordered (20ltr and 25ltr) were actually the same type but described differently by their two suppliers so would I like two 25ltr pots of the same one, which I was fine with. When nothing showed up I chase it up and they dispatched the plants which arrived about a week later, maybe 3-4 weeks after my order. When I potted them up they were topped right up above the root level maybe three inches with new soil making them look much fuller than they really were. I obviously had to remove all of this to avoid any plant health issues. So very unimpressed so far. I was curious though as to how big the actual (half full) pots really were. On checking it appears that the two pots were just 10ltr pots and NOT the 25ltr pots I ordered and payed for. Unfortunately I have now potted them up into new pairs and so won't be able to return them, along with all the associated agro. I would therefore suggest you avoid this company at all costs.

Hi Bamboo Kings, thanks for coming back. Apologies for not sending anything to you for resolution, I only just checked the actual pot size and realised it was wrong on the day if the review.
I have had to dig around but have found the order details which were, Order No 11165 placed on 22May and delivered 23April.

Updated 30June 26.
Thanks for the offer of a refund, unfortunately nothing has been processed as far as I can see. I have waited but no refund transaction has been processed on my card account. I waited and double checked my card statement and the monthly payment for a credit and confirm that sadly no refund has come through.

UPDATE 2 July 2026
I have now received a refund for one of plants and did also receive an email this time, thanks for processing. Not quite the full refund initially offered, or a gesture of goodwill, but I guess about what should be expected for the issue that I had. Thanks

So pleased with my recent purchase of an olive tree for a friend as a birthday gift, she was delighted with the healthy vibrant plant. I was very happy with the safe and prompt delivery to Liverpool. Bambookings provided a 💯 service.

My plants arrived today, honestly blown away with just how amazing these are. Not only were they packed with amazing care, they were healthy bushy and so much more. Ive order more just because they are such good plants. So 5 and more stars for bambookings

We have been using Bamboo kings for all our landscaping projects for more years than we can remember.
We are always confident that they will supply us with the best quality plants and brilliant service every time .
Their knowledge of the plants they supply is second to none and most importantly they are honest people to deal with. Well done guys.
Mark.
Chichester .

I was scammed twice by this seller.
My advise is to stay away.
I wanted to buy bamboo that will serve as a screening fence in my garden and is non invasive clumping bamboo.
First they sold me bamboo that after 3 years turned to be some dwarf variety. They I paid £300 for the replacement but it looks like like nothing on the picture they advertised. Instead of dens plants I received something that has only few stems. I contacted seller but they are not responding.
Dear seller if you planning to replay here with some copy past generic response I suggest to read two messages I sent you on eBay otherwise I escalate this to Small Claim Court.

Here is my response to sellers response below since there is no option to reply to a reply on Trust pilot.

Thank you, Bamboo Kings, for responding here. I have been waiting for your response on eBay since the 15th of May. I am happy to bring this into the public eye so your future customers can have a clear insight into your business practices and how you treat your clients.
1. I sent you a message on eBay nearly two weeks ago, on the 15th of May. Why did you completely ignore it and only respond to me once my complaint became public?
2. Trying to blame your customers for the poor quality of the items you deliver is unprofessional, to say the least. If you list an item on your website, it should look exactly as described.
3. The fact that I tipped your team as an expression of gratitude for their hard work has absolutely nothing to do with the quality of the bamboo you delivered. To be perfectly honest, hiding behind your employees reflects very poorly on you. As the head of this company, you should take full responsibility.
4. It is true that you came and dug out the plants you sold me three years ago, which turned out to be the wrong variety. However, please bear in mind that you originally sold me 4 small plants for a total of £59. What you removed from my garden had grown into 9 fully mature nourished plants. Now, you are selling those same plants on your website for £80 each.
5. You claim you could not have done more. I can suggest what you should have at least done: provide plants that actually match the advertisement picture. Instead, what I received was a version that looks like had been trimmed down by more than 50%. Having In mind you already made a mistake you should take extra care to deliver something that match the description.
6. Finally, please bear in mind that because of your mistakes, I have lost three years of growth and now have to start my privacy screen completely from scratch.

Here is 2nd response:

- Yes, missing messages from your clients by nearly 2 weeks is something that should not happened I agree. This may lead to more escalation.
- To save yourself more surprises in the future I would suggest to tighten you selling procedures.
- Saying that " as a good will gesture we still rectified the issue with more established plants" is not accurate. I bought this plants from you for £300.
- What time will you be here on Monday to dug out those plants. I assume you are referring to Monday 25th? Kind Regards

Here is 3rd response:

No, thank you. No need to bring more bamboos. Just remove those four on Monday and process full refund.
Thanks

4th Reponse;

Hi, I received confirmation from ebay on the refund of £237.36. However I paid £296.96. What is happening with remaining £59.6 ? Thanks

5th response;

That was a refund for the plants I bought in 2023. The ones you have collected on 2nd of May. You made mistake and rather than refunding original order 11-09906-03613 you refunded under new order 07-14568-71069. There is still outstanding £59.6.

6th response

I paid:
04 Apr, 2023 Order total: £59.60 Order number:
11-09906-03613
28 Apr, 2026 Order total: £296.96 Order number: 07-14568-71069
That's total of £356.56
You collected ALL the plants, on 2nd of May 2025 and on 25th of May 2025. As of now I do not have any of your plants.
You refunded:
On 14th of May: £59.60
On 25th of May: £237.36
That's total of £296.96
There is still £59.60 missing.
As I mentioned in the message I've sent you on eBay on 15th and 19th of May. I don't want to escalate this and I would rather sort this directly with you. However, if you do not return all of my money, I will escalate this to legal action.

Changed my review, I never recieved my order sadly. It got lost in transit but according to Klarna my refund is on the way. Thank you.

Bought a large olive tree - online, questions answered quickly and more info supplied when asked, fast dispatch (same day - as purchase) - tree delivered on pallet - really secured and wrapped in packaging for protection - perfect and would highly recommend

Received delivery of 2 tall golden bamboo plants, absolutely made up, would highly recommend.

I have just had 6 bay trees and an olive tree delivered .
They are all so healthy ,better than I expected and excellent prices.
Staff were really helpful when I was making decisions.
More than happy

This company is amazing! They pack their plants superbly, postage is quick & the Bamboo plants I bought (x6) were all over 6ft tall, green, healthy & with plenty of rootball, new shoots & amount of canes. Wonderful for instant privacy screening! Better quality, far taller & bigger than anything you'd get from the garden centre & for half the price. I was worried about buying Bamboo during November but once planted, they lay dormant & are looking ok 👍 🍃 so I bought 2 more! Thank you #BambooKings, your plants are fantastic & your customer service is above & beyond! 5🌟 sellers!

Informative and reliable - l was nervous buying online without seeing the bamboo, however communication was great over the phone and text, pictures were sent before l ordered. Good delivery time and packaged well. Would definitely use again.

I ordered 6 x 2m Red Robin. Luke waa very patient with all my questions! When I explained about limited access for delivery, without me asking, he arranged for van instead of lorry delivery which made it so much easier for me. Plants are healthy and as described and I would definitely buy again. Highly recommend

Purchased 2 6ft olive trees and 4 tall conifers, great items and really pleased, quick delivery and would thoroughly recommend company and excellent prices compared to other nurseries overcharging! Many thanks

Excellent all round, can’t fault anything. Communication great, helpful at the nursery and a fantastic olive tree to boot. Very good prices, quality plants. My wife was delighted!
Would definitely use again.

Won't give me a refund d on a diseased plant. The plant arrived looking not healthy. The new tips of the Photina had turned black, other leaves were curled in in themselves and the rest of the tree was covered in a spots. I checked and it looks like it has a fungal disease. Bamboo kings said they would send a courier for it and contact the supplier. Supplier said there was nothing wrong with the plant. You just need to take one look at it to know it's a sick plant. I am extremely disappointed. They won't give me a refund until the plant is collected. So are they not collecting it so they don't have to pay me?