Banquet Records Opiniones 387

Placed an order for limited edition vinyl, supposed dispatched but never received, very slow to communicate by email, then nearly 3 weeks later was told, there was an issue with a lost mailbag, not convinced due to other poor reviews, maybe look elsewhere

I have ordered from Banquet records 3 times, first time the record came with a bent corner, I was offered a small percent refund as they told me they did not have the item in stock anymore, although they were still advertising it on there site, ok stuff happens move along!

Next purchase they took just over a month to ship, again things happen but when I just sent them a polite email asking if the order had gone through / any idea of despatch time, the response was not great with remarks of "they have had a lot of orders" and the team are working around the clock. Fair enough, I have patience and I know the order is in, ok (although I 100% believe that they had over sold and were waiting for more from the distro)

This last order was for a RSD release which I made right away as soon as it dropped on site, however this never turned up and was refunded, but the odd thing was they mentioned that they had had queries regarding other orders of this title. Did they oversell?? I think so. Regardless I wont now be getting that release and its sad as I had seen it pop up on a couple of other sites before becoming sold out but didnt get it as Hey I had a copy on order!

Needless to say that this will be my final time buying from them via mail order. I would gladly buy in person BUT never online again from them!

I should also note that I have been buying records for decades and bar the odd record going missing via discogs to my mind have never had a single item go missing in the mail from any other online shop!

Pre-ordered a Banquet Records exclusive LP and even though it arrived a day later than I was expecting, it was in perfect condition. Received regular updates regarding the pre-order.

Updated

Ordered three lps at 8pm on RSD , payment taken showing as ordered online but nothing received and no updates , always received RSD orders quickly from other retailers - 2 stars as hopeful will still arrive - but concerned by reviews , tbh wish i had read before ordering as would have bought elsewhere - will update

All records arrived about 3 weeks after ordering well packaged but one had been dropped on it corner before packing which was frustrating , tbh i wasn’t expecting delivery to take that long as haven’t had that experience with any other retailer after RSD.

i’m sure they are great if you can call into the store but i wouldn’t buy again mail order.

i have upgraded my rating to reflect items received safely albeit slowly.

my impression of the retailer could be summed up by watching the movie Empiire Records

Big record store, however its been a week since RSD 2024 and they still haven’t shipped my order. They should know better than this. They look nice in social media but then you buy from them and you have to wait forever. RSD is a busy day and week, do better!!!

I've placed several online orders with Banquet. Some for personal signed items (The Hives), some exclusive vinyl, and a RSD 24 release that had sold out EVERYWHERE else. Really good retailer, and please please please look beyond some of the negative reviews - a loud minority

Second year ordering from them for record store day and they always get the orders out so quickly despite the amount of orders they get. My go to for records

Bought a vinyl 2 weeks ago it's clearly not in stock as I haven't received anything. Sent 3 emails received one back that was no help at all!!! Never again garbage site garbage customer service. AVOID.

Ordered a cd back on February, only received one email of order confirmation,never heard anything since,paid for item,still haven't received item

I ordered a personally signed Maggie Roger’s vinyl. After a few hours I decided I wanted to change the message, so I sent an email and they changed it for me. I received the vinyl within a week of the release date and I love it so much! I would definitely order from them again.

I really don't understand all the bad reviews for this company, I have purchased several vinyls from them over the past 4 years and they have all been received in a timely manner and well packaged. I have found communication to be excellent and any time I have needed a refund it has been issued the same day. I have also attended 2 events organised by them, both were well organised and some of my most memorable events. I would definitely recommend them.

Shocking selling vinyls they showing in stock that they haven't got! Don't respond to emails,don't want to give you a refund! AVOID!

I don't even want to give 1 star! This company is diabolical. I placed an order in February only much later to be told they don't actually have the record in stock and they don't know when they're going to get more in . I'm now trying to get a refund but not even getting a reply to my emails. Don't purchase anything from this company!

Phenomenal. Ordered two indie exclusive vinyls, saw all of the bad reviews on here and got a bit worried but have dealt with Banquet Records once before with a preorder so decided to wait and see. Admittedly took a month but presumably that’s due to them being a small business, both records were dispatched and arrived within a day or two. Saw one of them was selling for more on eBay and there weren’t many of them so was worried I was going to receive the regular edition, but both were the indie exclusives so am very happy. One thing is that the cover of one of them has a cut down it but I planned on getting a regular copy as well at some point so just going to swap out the covers as they’re identical.

Vinyl was out of stock yet still showing instock on site, have had replies to emails and the option to swap to a different one so fab customer service and vinyl swapped.

Hassle-free refund for an item not in stock. I got reasonable responses in good time, nice one.

I've had lots of good experiences with Banquet Records, however, I've tried trying get an update on a Christine and the Queens gig that was cancelled twice last year (June and November) and we still don't have a new date. I have emailed them three times over the last three weeks and still haven't had the courtesy of a reply. They also don't appear to have a complaints process or policy and I am now at a loss as to where to go from here, other than visit the store in person, which I am understandably reluctant to do.

Honestly the worst customer service I have ever had the misfortune of experiencing. Bought 3 tickets for an event - asked how to get the tickets - no answer. Asked 3 times no answer. Missed the event, still not received the CDs - have sent 4 emails complaining asking for resolution - no answer. Avoid like a really bad case of the plague.

Ordered an item which was showing in stock - took my money but nothing arrived. Chased several times through email and Instagram. No response. Checked my account over a week after the order went through - now showing as out of stock.
No communications whatsoever.
Hopefully I’ll get a response and a refund now.
I should have checked the reviews here first.

Very good independent record shop!! Pre-ordered the new Neck Deep album and it arrived today, the day the album was released. 10/10 would recommend :-)