Barnardo's Opiniones 

Bad staff bullying

Racial abuse and deformation of character at Barnardo's Coventry Central Six: Extremely rude staff and manager accused me of stealing and took my personal belongings without proof! The commodity they claimed that I stole was actually what I bought from Poundland 5 min ago, and they even refused to check. I feel discriminated against, harassed, and threatened, and I am now suffering from a panic attack and mental distress.

What I experienced on 7th Dec Saturday was a nightmare. They harassed me with several different versions of the accusation while refusing to show me the CCTV. First they said I put something in my bag, then they said I passed something to someone else, and then they saw two empty hangers in my hand and suspected me of stealing two pieces of clothes, despite the two dresses I just tried on being held on my arms before I tried to hang them back on the rack. Despite the manager from Poundland testifying for me, the staff refused to admit they were wrong and threatened me with putting me in trouble because I raised my voice. The security guy was getting very close to me physically and making me scared and gave me a panic attack, yet his face looked like he was enjoying this. They dare to do this because their manager allows it and joins the illegal accusation. And there's no basic respect and investigation protocol at all!

They are completely framing me into this with inconsistent statements of accusations. They refused to explain why they suspected me except for what they called 'intel.' When the manager shouted, 'This is my shop!' in response to my questioning of their protocol, I am convinced that they are absolutely targeting me for some reason irrelevant to shop security and misunderstanding. Their priority was to call me a thief and insult me rather than fact checking.

I am not afraid of confrontation, but they hid their staff card and even escaped to the shop rear when they found they were wrong. This just proved that they are aware of their misconduct and hoping to get away with it. I also heard they were murmuring, wanting to check my ID.

The most unbelievable and illegal part is: They claimed that if I couldn't find the receipt to prove the item, then the item was stolen from theirs. I offered to show them the payment proof on my ApplePay, they refused to see it and insist that they need paper receipt.

As a young ethnic minority woman, I am sure what it is I got here. They are throwing their weight on me and think I am the soft touch. Racism and Sexism are why they think they can do this to me without facing consequence. They are extremely arrogant; even when they found they were wrong, they expected I didn't know how to fight. Yes they are generally rude according to other customer's account, but they wouldn't dare to take your personal belongings and dismiss all your diplomatic approach and try their best to frame you.

this is another review i have found this experience very distressing looks like there is no hope of finding this parcel i will NEVER buy from this company again