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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

BE AWARE of this awful companies 30DAY policy !! Delivered a broken product. Purchased a built in cistern and wall hung pan with seat. We fitted the whole bathroom from nothing including plumbing tili... Ver más

Valorada con 5 estrellas sobre 5

I am a new customer who expects high standards, and I wasn't disappointed. I have only placed two orders so far and I will definitely use Bath Supermarket again in the future. The first was aided b... Ver más

Valorada con 1 estrellas sobre 5

50 quid for delivery. Still only part delivered after 2 delivery attempts. Wasted a whole morning on site waiting for 2nd delivery which did not even show up! No call to say that were not coming. Don'... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I cannot rate this companies customer service highly enough. We had ordered a new bathroom suite for a property we are currently renovating. At all times we were kept up to date re delivery times etc.... Ver más

Información sobre la empresa

  1. Reformas de baño

Información proporcionada por diversas fuentes externas

We are dedicated to being the UK's leading online retailer of quality bathroom products at surprisingly affordable prices.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

70 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 4 estrellas sobre 5

Friendly staff just need to sort couriers out

Quick and easy to order, needed to alter address slightly for delivery but couriers never updated their system with a full days notice so had to wait and extra day for delivery. Was easy to re-arrange though and Lady I dealt with was very pleasant.

24 de julio de 2016
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad service

Ordered 2 shower sets by mistake, bath supermarket.com cancelled one and refund to be back in the bank in 3-5 days. 2 shower sets still turned up and NO refund.

23 de julio de 2016
Opinión espontánea
Logotipo de bathsupermarket

Respuesta de bathsupermarket

Hi Rosalyn,

Sorry to hear about this.

I have had a look at your order and can see you ordered twice on 11/07/16.

We do aim to refund in 3-5 working days, however as stated in our terms and conditions this can take up to 30 days.

I can assure you that you will receive your refund and if you have any other queries please do not hesitate to contact us.

Kind Regards

bathsupermarket.com.

Valorada con 5 estrellas sobre 5

Great

Very good service, would use again

21 de julio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would totally recommend this company

We are at the end of a A Self Build House Project and funds getting a little low therefore delighted to have found bath supermarket. We have saved so much money. We have the Bath that we really wanted £££s cheaper than anywhere else and the same for all the other items that we bought. We ordered one day received the items remarkably the next day and as we spent over a certain amount delivery was free of charge.After placing the order communication was excellent as promised we received a text with a 4 hour delivery slot time.On the day of delivery the Courier called to say when he would be with us and the items were brought to our property by 2 of the most helpful guys. Very professional also friendly and very willing to help deliver the items safely.Thank you to all.

19 de julio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mrs penny bradley

Outstanding girl in the office help me on the phone as I didn't have a clue quality of the shower unit vanity unit and toilet was of a high standard really pleased with my order thank you Penny Bradley

16 de julio de 2016
Opinión espontánea
Valorada con 2 estrellas sobre 5

Damaged panel on delivery and missing address

A poor experience all in all. Sent back the first delivery due to an opened package with damaged item. Replacement delivery late. Incorrectly addressed and broken down Panther delivery van.

11 de julio de 2016
Opinión espontánea
Logotipo de bathsupermarket

Respuesta de bathsupermarket

Hi Richard,

I am sorry to hear about your experience.

We do aim to replace items as soon as we can if it arrives damaged and it is very unfortunate regarding the Panther vehicle break down.

With regards to the incorrect address I will speak to my contact at Panther as the address the drivers receive is the one placed into the system by the customer at the time of order so would like to clarify why they had a different address.

If you would like to contact us on info@bathsupermarket.com regarding this issue and confirm the correct delivery address I can look into what has happened as we would not want this to happen again.

Sorry for any inconvenience caused.

bathsupermarket.com

Valorada con 5 estrellas sobre 5

Acrylic Bath And fittings, purchased online

I have been very impressed with the whole experience from this company.
The price was the best I could get online for a 12 gauge acrylic bath.the delivery arrangements were spot on, the carrier arrived exactly at the time quoted. The bath and fittings were complete,nothing missing. This company is very efficient in all departments and is performing very well.
Keep it up.
Kind Regards
John Carlin

10 de julio de 2016
Opinión espontánea
Valorada con 4 estrellas sobre 5

very good service

Delivery time was excellent. Unfortunately WC was broken on arrival - no problem to get it replaced.

9 de julio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great bath!!

Love my new bath. Perfect size, we struggled to find one to fit our new bathroom but this is perfect. Good price and nice quick delivery. Many thanks.

4 de julio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Head and shoulders above Victoria plum!

bathsupermarket are fantastic! The products are first class and everyday low prices cannot be beaten.
VP are expensive and not friendly but bathsupermarket are great, customer services (Aileen) is wonderful to talk too and the products are cheap and quality, the Hindburn range is exceptional

1 de julio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bath SUPER market

We brought a bath from Victoria plumb and it was damaged, customer services was terrible and quality was shocking.
Placed a new order for a similar much cheaper product from bath supermarket and although it was damaged on arrival the customer services (Dan I think his name was) sorted it straight away by arranging for a collection and redelivery the very next day. Great service and top quality customer care.

24 de junio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Zanussi salad drawer

I had lost the will to live trying to find where to go to get a replacement and your company found it within 10 mins and emailed me. I ordered straight away and it is being delivered today 24 June.
So thank you

24 de junio de 2016
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great company but expensive delivery

I ordered a panel.
Great price, great service but I was charged £20 for delivery of a light weight plastic bath panel.
I thought it was too much.
This is a good company and has a large selection of products.

23 de junio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

happy

very lovely product ,perfect size ,not too big or small ,with premium quality,,thank you

18 de junio de 2016
Opinión espontánea

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