Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Ver más

Valorada con 1 estrellas sobre 5

I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has... Ver más

Valorada con 5 estrellas sobre 5

Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry. The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement)... Ver más

Información sobre la empresa

  1. Tienda para la reforma del hogar

Escrito por la empresa

Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

173 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 87% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,2

Todas las opiniones

(173)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Easy to navigate website

Easy to navigate website, excellent range of produts, easy process to order and competitive prices, the delivery was excellent with a call to confirm delivery and another from the driver about an hour before arrival first purchase from BBK IT WILL NOT BE MY LAST

30 de agosto de 2023
Valorada con 5 estrellas sobre 5

Very easy to deal with

Very easy to deal with, ordering was straight forward, and Lina was more than helpful, no issues with delivery, all in all happy
Thank you Lina for all your helpand keeping me updated

18 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy Customer

Walked into Burleigh show room at 6 am Monday morning on my behalf a miss understanding over the phone with Trading hours and showroom
Chrissy the showroom consultant step up and went out when we explained to her we needed everything by Friday
Chrissy also was updating me threw out the morning regarding the products
Everything was organised ready to go for Friday
I totally recommend BBK plumbing Plus 10/10
Thank You Guys

21 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Both worktop arrived damaged on the…

Both worktop arrived damaged on the sides also bits of yellow paint on, they had no bubble wrap on the side face of the worktop , even the edgeing strips were badly damage and had bits missing , these were expensive worktop so I was very surprised, delivery guy really helped and spent nearly a hour taking photo ringing the supplier to sort this, he does not work direct for them he also showed me photos of the item he took when the item got put in the van, you can see that there damage on the thin traparent sheet in and yellow paint on the worktop , these worktop should have been checked before delivery we waited a whole morning carry in the worktop and carrying them out as my house is up steps and pass a neighbours house, having to carry them out again, I decided against a replacement as I haven't got the time to waste if there not going to check the items before , I had a nice women who told me she very sorry and totally understands ,she said she progress a refund , I,m writing this as they have not refunded me , so it look like I,m going to have to open a PayPal claim .

19 de junio de 2023
Logotipo de ONLINE STORES

Respuesta de ONLINE STORES

Good morning Ms McGowan,
We are sorry to receive your negative review.
Occasionally we have to deal with items arriving damaged, but can assure you it is not the norm and sincerely apologize for any inconvenience caused.
Furthermore it is our policy to offer replacements within a very reasonable turn around time. Considering your location (Postcode PL) it would have been possible to replace the items within 2-3 days; but it is of course your prerogative to refuse replacement option and cancel your order.
We received notice that you wanted to cancel the order on 30/06; and ask our clients to please allow 7-14 working days for refunds to reflect after an order has been cancelled.
This allows us to adhere to the administrative tasks involved internally and follow company policies as set out in our T&C’s.
However, we can confirm that this refund has already been processed via Paypal; the original method of payment you selected online.
Please feel free to contact us again should you require any further assistance.
BBK-Direct Team

Valorada con 5 estrellas sobre 5

Having never used this company before?

Having never used this company before, i took a gamble with them as they offered the best price for, a product i wished to purchase. I found them to extremely professional, in all aspects of the purchase. They provided a very prompt, and positive reply to all questions and emails. They provided clear and regular updates, from the Manufacturer of the product. And the finished product was provided, promptly within the manufactures timeframe, and as per the order placed, in perfect condition! I would highly recommend this company, based upon my own personal experience. Many thanks for a 'First Class' service all-round!

6 de junio de 2023
Valorada con 4 estrellas sobre 5

Beautiful worksurface

I ordered a worksurface with fairly limited stock, so it took a while to be delivered but communication was very good and absolutely delighted with the product. Can't wait for it to be installed.

26 de mayo de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más