Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Ver más

Valorada con 1 estrellas sobre 5

I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has... Ver más

Valorada con 5 estrellas sobre 5

Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry. The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement)... Ver más

Información sobre la empresa

  1. Tienda para la reforma del hogar

Escrito por la empresa

Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

173 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 87% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,2

Todas las opiniones

(173)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Bbk is the worst parts company ive ever…

Bbk is the worst parts company ive ever dealt with i purchased a set of their shorty headers for my ram truck got them installed they sounded great for about 3 months then they pooped t the bed i went to get them replaced under warranty at my supplier but was going to be 6 to 8 weeks and advised me to go direct to bbk so i call them tgey ask me to semd pictures and videos so i do and they approve the warranty so the mail msn shows up and wants to charge me 86 dollars to pick them up customs chsrges on what was supposed to be free warranty replacement no tax however they marked it at bbk as merchandise (even though tim at bbk assured me they were clearly marked warranty but was a lie ) so i get the box home open it to find an u finished pourus sandblasted sey of headers with some of the worst welds ive ever seen and warped flanges so again i call them and at this point im pretty frustrated and tim tells me im going to call your supplier and get them to refund you and no warranty very brutsl customer service and even worse craftsmanship never buy bbk they are a joke

5 de abril de 2023
Opinión espontánea
Logotipo de ONLINE STORES

Respuesta de ONLINE STORES

Good Day Mr Alexander,
PLEASE note that you may have reviewed the wrong company.
We have no record of processing any orders for you and we don't deal with shorty headers for ram trucks...
All the best!

Valorada con 5 estrellas sobre 5

Excellent Service start to finish

Very helpful over phone. Delivery driver exceptionally helpful. Easily the best delivery driver we've ever dealt with, over many years. Please make sure he personally gets credit for his customer service.

6 de marzo de 2023
Valorada con 5 estrellas sobre 5

Good product

Great customer service. Good communication, great product and defently I will use your services in future.
Thank you

15 de febrero de 2023
Valorada con 5 estrellas sobre 5

Professional Service

Communication via emails, templating and installation everything was very smooth and professional services provided.

13 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Competent supplier

Good price, good communication, delivery service was on time and helpful. I have used Bbk 4 times and every time it has been 100%.

3 de febrero de 2023
Valorada con 1 estrellas sobre 5

Worst CS ever

Promised to deliver by Christmas over call. Claimed that they reached to me for delivery while I have no missed calls and voicemail at the same day, and said this was their last delivery date of the year and need to deliver next year (but not the first business day!) I have already appointed my fitter before Christmas and they have no remedial actions at all!

4 Jan 2023: So we have received a message today it won’t be delivered today :) I asked my fitter to come and have to rearrange again and again!
OF COURSE, NO REMEDIAL ACTION AGAIN.

16 de diciembre de 2022
Logotipo de ONLINE STORES

Respuesta de ONLINE STORES

Dear Ms Yau,
We understand that it is disappointing that your order will not be delivered prior to Christmas, but please understand that you ordered a product (Minerva) that is made to order and not simply picked off the shelf.
Please note that at the time of processing your order the product was advertised with a lead time and banner stating ''Orders received after 30 Nov will be delivered in Jan 2023''. Your order was received on 01 Dec at 2:53pm.
We did advise you that stock would be due in w/c 12 Dec as this was the time frame given to us by the manufacturer; and in fact the stock did arrive on 15 Dec at which point we tried to contact you to book delivery for Friday 16 Dec. We are sorry to hear that you're unable to verify that we tried to contact you, but our call records do show calls made to your number without success at which point we emailed you to try and get in contact.
Unfortunately 16 Dec was the last day we could book delivery of these items to site.
We could not offer you any remedial action or alternative delivery methods on this occasion due to the nature of the products on order. We don't arrange delivery of Minerva products via external carrier due to the high risk of damage.
We sincerely apologize for any inconvenience this has caused, but can assure you that delivery has been scheduled for the first day of the logistics team return on 04 Jan.

Valorada con 5 estrellas sobre 5

Great experience

I was struggling to find the worktop I wanted at a good price but also a company that templated and fitted it too… BBK were extremely helpful and my experience with them from start to finish was second to none. Specifically I dealt with Lina Pakamorytė who was very knowledgeable about the products and helped me through every step of the process. Once I had decided on the worktop templating was arranged very quickly and and after that the delivery and installation was a very quick turn around… the customer service and overall service I cannot fault it, it was a very smooth transition from start to finish.

15 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

Best price I could find and attention to detail was very thorough during the sales process. I dealt with Lina on a number of occasions who was excellent.

28 de noviembre de 2022

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más