I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Ver más
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Consulta las opiniones de los clientes
I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Ver más
La empresa ha respondido
Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has... Ver más
Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry. The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement)... Ver más
Información sobre la empresa
Escrito por la empresa
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
Información de contacto
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 87% de las opiniones negativas
Suele responder en menos de 1 semana
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Good deal for three worktops
Got a good deal for three worktops and delivered with care and in perfect condition.
Great communication throughout
Great communication throughout. Staff very helpful. Fantastic product.
Bbk is the worst parts company ive ever…
Bbk is the worst parts company ive ever dealt with i purchased a set of their shorty headers for my ram truck got them installed they sounded great for about 3 months then they pooped t the bed i went to get them replaced under warranty at my supplier but was going to be 6 to 8 weeks and advised me to go direct to bbk so i call them tgey ask me to semd pictures and videos so i do and they approve the warranty so the mail msn shows up and wants to charge me 86 dollars to pick them up customs chsrges on what was supposed to be free warranty replacement no tax however they marked it at bbk as merchandise (even though tim at bbk assured me they were clearly marked warranty but was a lie ) so i get the box home open it to find an u finished pourus sandblasted sey of headers with some of the worst welds ive ever seen and warped flanges so again i call them and at this point im pretty frustrated and tim tells me im going to call your supplier and get them to refund you and no warranty very brutsl customer service and even worse craftsmanship never buy bbk they are a joke

Respuesta de ONLINE STORES
Excellent customer service….
The overall service, good communication and being customer centric help make dealing with BBK-Direct such a pleasure.
Excellent Service start to finish
Very helpful over phone. Delivery driver exceptionally helpful. Easily the best delivery driver we've ever dealt with, over many years. Please make sure he personally gets credit for his customer service.
Good product
Great customer service. Good communication, great product and defently I will use your services in future.
Thank you
Good communications
Easy ordering - good communication and delivered exactly on time - thanks
Professional Service
Communication via emails, templating and installation everything was very smooth and professional services provided.
Competent supplier
Good price, good communication, delivery service was on time and helpful. I have used Bbk 4 times and every time it has been 100%.
Excellent service from start to finish
Good price, fast delivery, great worktop and upstand. A very accommodating and professional company. I had an extremely good experience from ordering to delivery. Thank you very much.
Prompt reliable service
Very prompt in product and delivery…
Very prompt in product and delivery issues.solved ordered and delivered to an urgent job within 24 hours 👍 great
Worst CS ever
Promised to deliver by Christmas over call. Claimed that they reached to me for delivery while I have no missed calls and voicemail at the same day, and said this was their last delivery date of the year and need to deliver next year (but not the first business day!) I have already appointed my fitter before Christmas and they have no remedial actions at all!
4 Jan 2023: So we have received a message today it won’t be delivered today :) I asked my fitter to come and have to rearrange again and again!
OF COURSE, NO REMEDIAL ACTION AGAIN.

Respuesta de ONLINE STORES
Great experience
I was struggling to find the worktop I wanted at a good price but also a company that templated and fitted it too… BBK were extremely helpful and my experience with them from start to finish was second to none. Specifically I dealt with Lina Pakamorytė who was very knowledgeable about the products and helped me through every step of the process. Once I had decided on the worktop templating was arranged very quickly and and after that the delivery and installation was a very quick turn around… the customer service and overall service I cannot fault it, it was a very smooth transition from start to finish.
Great Customer Service
Best price I could find and attention to detail was very thorough during the sales process. I dealt with Lina on a number of occasions who was excellent.
Very pleased with our Work Tops
Very pleased with our Work Tops, would definitely purchase with BBK-direct again.
Response times great staff helpful…
Response times great staff helpful goods and delivery excellent for a change a company that goes that extra mile thank you
Items in stock good communications…
Items in stock good communications quick delivery everything you need from a supplier perfect
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