Ordered to grill in the end of January, they “couldn’t accept credit cards that day“ so the money had to come out of our checking account. Was supposed to be shipped in a week, it’s been months. No lo... Ver más
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Consulta las opiniones de los clientes
Complete scam. Ordered $400 grill/smoker, listed in stock. Never shipped (ordered 3 months ago). No answer on customer service line. Got one response to email to customer service, saying my reques... Ver más
Filed report with CA Atty General Rob Bonta's office/website. This "company" (really a fraudulent organization) will take your money, promise a grill delivered in 5-7 days, then tell you no it's 5-7... Ver más
Hidden fees on shipping, which is false advertising and not mentioned in shipping policy. Returns are a subject to 35% restocking fees, unless you reorder. Update as of 6/1/2021 Marking it a 3... Ver más
La empresa ha respondido
2,0
Malo
274 opiniones
No ha contestado las opiniones negativas
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GREAT customer service...special thanks…
GREAT customer service...special thanks to Danielle. She was polite and asked all the right questions to determine the outcome.
18 de agosto de 2023
Respuesta de BBQSGRILLS.com
Thank you for your kind words! We’re so glad to hear that you had a GREAT customer service experience. A special shoutout to Danielle—we’ll be sure to share your feedback with her! She takes pride in helping customers and ensuring they get exactly what they need.
We truly appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Product was a perfect fit for my grill
Product was a perfect fit for my grill. Arrived with no damage and a little earlier than expected, BUT shipping was a little steep
15 de agosto de 2023
Respuesta de BBQSGRILLS.com
Thank you for your feedback! We’re glad to hear that the product was a perfect fit for your grill and arrived earlier than expected and in great condition.
We understand that shipping costs can sometimes feel steep, and we continuously work on optimizing our shipping rates while ensuring safe and timely deliveries. We appreciate your honest feedback and will take it into consideration as we strive to improve.
We truly appreciate your support and look forward to serving you again in the future!
Best,
The BBQsGrills.com Team
Quality product delivered on time.
25 de julio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your great review! We’re delighted to hear that you received a quality product on time—that’s exactly what we aim for.
We appreciate your support and look forward to serving you again in the future. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Excellent Customer Service
BBQS and GRILLS provided an exceptionally wonderful customer service experience. I had a challenge with an order for a part for our older Prestige 500 model. Kathleen and her team worked it out with a focus on the customer. Very helpful, courteous and professional. These are rare traits these days. Wonderful neighbors to the north! We will definitely buy from them in the future.
10 de agosto de 2023
Opinión espontánea
Respuesta de BBQSGRILLS.com
Wow—thank you for your wonderful feedback! We're so glad that Kathleen and our team were able to assist you with your Prestige 500 part and provide an exceptional customer service experience.
Your kind words about our team's helpfulness, professionalism, and customer focus truly mean a lot. We take great pride in ensuring every customer gets the support they need, and we’re honored to be your trusted neighbors to the north! 🇨🇦
We look forward to serving you again in the future. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Quick and efficient order processing.
20 de julio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your feedback! We’re glad to hear that your order processing was quick and efficient—that’s exactly what we strive for.
We appreciate your support and look forward to serving you again in the future. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Waiting to receive
I live on the East Coast, and my package was sent to Tacoma, Washington. I’ve spoken with customer service at spot X twice today, I suggested to their customer service person to send a replacement, and I would return the other when I received it and the customer service representative said he would have to speak with her shipping department first. I’m still waiting for a reply.
17 de julio de 2023
Respuesta de BBQSGRILLS.com
Thank you so much for your feedback.
We are sorry to hear about this experience.
I will be sure to chat with my CSR department to share different resolution options for if situations like this happen.
Kind regards
Product availability
11 de julio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your feedback! We’re glad we could provide the product availability you were looking for. If you ever need anything else, we’re here to help!
Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Top notch service
Great service from start to finish. The grill arrived quickly, assembly was quick and easy. Have used it for a few weeks now and could not be happier with our purchase.
21 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your kind words! We're thrilled to hear that you had a top-notch experience from start to finish and that your grill arrived quickly and was easy to assemble.
It's fantastic to know you're enjoying your new grill, and we truly appreciate your support. If you ever need anything, we’re here to help!
Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Quick and free shipping with a discount…
Quick and free shipping with a discount off of the grill. What's not to like?
22 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your great review! We’re thrilled to hear that you enjoyed quick and free shipping along with a discount on your grill—that’s a win-win! 🎉
We truly appreciate your support and hope you love your new grill. If you ever need anything, we’re here to help!
Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
The Napoleon is back to awesome!
Easily found the parts I needed to restore my good grill back to great! Repair, don't replace!
22 de junio de 2023
Respuesta de BBQSGRILLS.com
We love to hear that your Napoleon grill is back to awesome! 🔥 Great choice in repairing instead of replacing—keeping a good grill going strong is always a win!
We're glad you found the parts you needed easily, and we appreciate your support. If you ever need anything else, we’re here to help!
Happy grilling! 🍖🔥
Best,
The BBQsGrills.com Team
The delivery driver was exceptional as…
The delivery driver was exceptional as well as the customer service representative
14 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your kind words! We're thrilled to hear that both our delivery driver and customer service representative provided you with an exceptional experience. We take pride in delivering great service at every step!
We truly appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Great product and was shipped as…
Great product and was shipped as promised Very happy with the Napoleon grill
21 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your great review! We're so happy to hear that you’re loving your Napoleon grill and that your order was shipped as promised. 🔥
We truly appreciate your support and look forward to serving you again. Happy grilling! 🍖🔥
Best,
The BBQsGrills.com Team
Great product and packed well.
13 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your great review! We're glad to hear that your product arrived in perfect condition and was well-packed. Ensuring safe delivery is a top priority for us!
We appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Quick shipment
They shipped my order in a timely manner. My only coming is the shipper they use, Estes trucking. My grill came from Lenexa, KS, just a couple hours from me, and it took a couple weeks to arrive. Other than that, I thought the service was great and website easy to navigate.
15 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your review! We're glad to hear that you found our service great and that our website was easy to navigate. We appreciate your patience with the shipping delay and understand how frustrating it can be when a delivery takes longer than expected—especially when it's coming from so close.
We are always looking for ways to improve our shipping options, and we truly value your feedback. If there’s anything else we can do for you, don’t hesitate to reach out. Enjoy your new grill! 🔥🍖
Best,
The BBQsGrills.com Team
Excellent delivery.
Keep me updated on shipment date, and delivered before the estimated time.
12 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your great review! We're delighted to hear that you appreciated the shipment updates and that your order was delivered ahead of schedule. We always strive to provide a smooth and timely delivery experience!
We appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Respuesta de BBQSGRILLS.com
Thank you for your great review! We're thrilled to hear that you had a great experience with easy ordering and fast delivery—and that everything arrived in perfect condition. That’s exactly what we aim for!
We appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Highly recommended outdoor cooking supplier!
Good company and website that made the purchasing experience easy. Great communication post-sale, and quick replies from customer service when I asked questions related to the product. One answer wasn't very helpful, but when communicating via email some clarity can be missed. Therefor, chatting with reps on the phone is recommended as they're friendly and easy to get in touch with! All in all, would definitely shop at bbqsgrills.com again.
1 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your thoughtful review and for recommending us as an outdoor cooking supplier! We’re thrilled to hear that you had an easy purchasing experience and that our team provided great communication and quick responses post-sale.
We appreciate your feedback regarding email communication—it’s a great point, and we always encourage customers to reach out by phone if more clarity is needed. Our team is happy to help however we can!
We truly appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Purchase of a Napoleon LP Grill Part
BBQSGRILLS’s technical information about the part ordered was accurate. Prompt and accurate information was supplied by email for order acknowledgement and the fulfillment process. And delivery was fast.
1 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your great review! We're glad to hear that our technical information was accurate and that you received prompt updates throughout the order process. Fast and reliable delivery is always our goal, and we’re happy we could meet your expectations!
We appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Easy and convenient to order and it…
Easy and convenient to order and it arrived quickly. The only downside was that what I ordered was quite expensive so I wish the delivery fee would have been free.
1 de junio de 2023
Respuesta de BBQSGRILLS.com
Thank you for your review! We're glad to hear that you found the ordering process easy and convenient and that your order arrived quickly.
We understand your concern about shipping costs, especially for higher-priced items. While we strive to offer competitive pricing and fast delivery, we are always looking for ways to improve our shipping options. We truly appreciate your feedback and will take it into consideration!
We value your support and hope to serve you again in the future. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Respuesta de BBQSGRILLS.com
Thank you for your review! We’re glad to hear that everything went smoothly and that you received exactly what you wanted—right on time!
We appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
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