Ordered to grill in the end of January, they “couldn’t accept credit cards that day“ so the money had to come out of our checking account. Was supposed to be shipped in a week, it’s been months. No lo... Ver más
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Consulta las opiniones de los clientes
Complete scam. Ordered $400 grill/smoker, listed in stock. Never shipped (ordered 3 months ago). No answer on customer service line. Got one response to email to customer service, saying my reques... Ver más
Filed report with CA Atty General Rob Bonta's office/website. This "company" (really a fraudulent organization) will take your money, promise a grill delivered in 5-7 days, then tell you no it's 5-7... Ver más
Hidden fees on shipping, which is false advertising and not mentioned in shipping policy. Returns are a subject to 35% restocking fees, unless you reorder. Update as of 6/1/2021 Marking it a 3... Ver más
La empresa ha respondido
2,0
Malo
274 opiniones
No ha contestado las opiniones negativas
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The price was fantastic for my prestige…
The price was fantastic for my prestige 500 as well as the benefit of no tax... shipping was quick and updated often as well as well packed on the shipping pallet..
26 de mayo de 2023
Respuesta de BBQSGRILLS.com
Thank you for your great review! We’re thrilled to hear that you got a fantastic price on your Prestige 500, along with the benefit of no tax and quick shipping. We also appreciate your feedback on the secure packaging and shipping updates—we always want to ensure a smooth delivery experience!
We truly appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Outstanding!!!
24 de abril de 2023
Respuesta de BBQSGRILLS.com
Thank you for your outstanding review! 🌟 We're thrilled that you had such a great experience with us.
We appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Read the Return policy before buying
I made a mistake ordering some parts, and the customer support mentioned the parts were discontinued; the return policy fees are 35% for restocking (really?) plus the delivery (no refund).
unfortunately, a very frustrating experience for me.
15 de marzo de 2023
Respuesta de BBQSGRILLS.com
Carlos , thank you for taking the time to write this review . please contact me directly to solve this issue. doug@bbqing.com
Respuesta de BBQSGRILLS.com
James ,thanks for the great review . Happy Grilling!!!
Extremely helpful and very professional.
The young woman that assisted me was able to look up the part number I needed very quickly and responded to my questions with clear and concise answers. She made it easy to do business with BBQSGRILLS.
17 de marzo de 2023
Respuesta de BBQSGRILLS.com
Alexander , we appreciate the time and effort to write such a great review . I will forward the good news to our team.
great service
20 de febrero de 2023
Respuesta de BBQSGRILLS.com
thanks for the great review. Happy Grilling.
Respuesta de BBQSGRILLS.com
Daren , thanks for the great review . Happy Grilling
Avoid
Paid 1500 dollars for a new grill + 200 more for shipping. More than a month later I have not received the grill. The communication has not been great, and I currently have no idea whether I will receive the grill or a refund. If I could do it over I would have just bought from a place with free shipping (lowes amazon), but I went with this company because I thought they were reputable. That was a mistake
27 de enero de 2023
Respuesta de BBQSGRILLS.com
Bryan , our sincerest apologies for the miscommunication . I will look into this issue and get back to you promptly.
Great price and service!
I ordered a warming rack for my Napoleon Prestige 500 Pro grill. Before ordering I did a lot of price comparison shopping and BBQGRILLS had the best price. I called to verify they had the item in stock and and was greeted by a professional and knowledgeable sales associate. I placed my order online and was provided an email verification of my order along with several other email communications including shipping date, tracking number and arrival date. Keep up the good work! I will not hesitate to place additional orders with this family owned business! Thanks!
19 de enero de 2023
Opinión espontánea
Respuesta de BBQSGRILLS.com
Daniel , thank you for the great review. We work hard to make sure every transaction meets and exceeds your expectations.
Big problem is that this is a Canadian…
Big problem is that this is a Canadian company, so if you EVER order anything that needs to be returned, you probably will lose your money due to the outrangous cost of shipping into Canada. BBQGrills DID give me good pricing and service that I appreciate. But they shipped me a part from a US warehouse. I made the error and had to return the part, and order a new part number. They required me to return the part to their Canadian warehouse an the UPS coast to get the part back exceeded the $50 part cost. GREAT company with good service and pricing IF you are 100% sure that your order will not need to be returned ...
12 de diciembre de 2022
Respuesta de BBQSGRILLS.com
Ray , we are sorry that the transaction di not meet your expectations .Please contact me directly to see if we can make it right doug@bbqing.com
Good Experience
I could find the parts I needed at a reasonable price. The shipping was quick and I was kept in the loop every step of the way.
30 de septiembre de 2022
Respuesta de BBQSGRILLS.com
Thank you for your great review! We're glad to hear that you found the parts you needed at a reasonable price and that our quick shipping and order updates made for a smooth experience. Keeping our customers informed every step of the way is a priority for us!
We appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Great experience
9 de agosto de 2022
Respuesta de BBQSGRILLS.com
Hi Derek,
Thanks for taking the time to share your feedback with us! We're glad to hear that you had a pleasant experience shopping with us and we hope to see you again :D
Friendly and Fair
Friendly, helpful and fair! Will definitely order from them again.
9 de agosto de 2022
Respuesta de BBQSGRILLS.com
Hi Bennett,
Thank you very much to sharing this with us! We're pleased to know that you had a good experience and hope you found everything you were looking for! Glad to know that you would consider us for your future BBQing needs!
Exceptional customer service
There was a mix up with the grill that was delivered and they went above and beyond to come up with a solution that quickly got us up and running. Chuck and team were so helpful in getting it resolved quickly and creatively and we are now using our grill and enjoying it so very much.
6 de agosto de 2022
Respuesta de BBQSGRILLS.com
Thank you for your kind words! We’re sorry for the initial mix-up, but we’re thrilled that Chuck and our team could provide a quick and creative solution to get you up and running. Customer satisfaction is our top priority, and we’re so happy to hear you’re now enjoying your grill! 🔥🍖
We truly appreciate your support and look forward to serving you again in the future. Happy grilling!
Best,
The BBQsGrills.com Team
restocking fee and return shipping
Wasn't able to find the right parts, and had to pay a restocking fee rather than exchange for the correct ones. At the end of the day after return shipping I was out 90% of my cash. Be careful ordering unless you already have the specific part number in your hand.
4 de agosto de 2022
Respuesta de BBQSGRILLS.com
We’re sorry to hear that your experience with us didn’t meet your expectations. We understand how frustrating it can be when an item isn’t the right fit, and we regret that our return policy led to an unsatisfactory outcome.
We strive to provide detailed product information to help customers find the right parts, and we always encourage reaching out to our team before purchasing if there's any uncertainty. That said, we appreciate your feedback and will take it into consideration as we review our policies to improve the experience for our customers.
If there’s anything we can do to make this right or assist with future orders, please don’t hesitate to reach out.
Best,
The BBQsGrills.com Team
Great Experience
Order was shipped right away and arrived well packaged and just what we needed!
1 de julio de 2022
Respuesta de BBQSGRILLS.com
Thank you for your great review! We're so glad to hear that your order was shipped right away, arrived well-packaged, and was just what you needed! That’s exactly the experience we strive to provide.
We appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Items are great
27 de junio de 2022
Respuesta de BBQSGRILLS.com
Thank you for your review! We're so glad to hear that you're happy with your items. We appreciate your support and look forward to serving you again!
Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Extremely knowledgeable
Extremely knowledgeable, slow to ship.
Support person had me send pix of my installed gas grill, we figured out the model, made sure we ordered the right parts (knobs). Pricing was good, support was great, ordering was easy.
The dark spot was shipping. It took about 2 weeks from order placed, on an in-stock item, until they shipped it. No communication in between, knobs ordered early may barely made it for our party 3.5 weeks later.
11 de junio de 2022
Respuesta de BBQSGRILLS.com
Thank you for your feedback! We’re glad to hear that our support team was knowledgeable and helpful in identifying the right parts for your grill and that you found the pricing and ordering process easy.
We sincerely apologize for the delay in shipping your in-stock item and for the lack of communication during that time. That’s not the experience we aim to provide, and we understand how frustrating it must have been, especially with an event coming up. We are actively working on improving our fulfillment times and communication to ensure better service in the future.
We truly appreciate your patience and your support, and we hope to serve you again with a smoother experience next time. If there’s anything else we can do, please don’t hesitate to reach out!
Best,
The BBQsGrills.com Team
BBQGrills.com are good, Napoleon Grills are not.
BBQGrills.com are good, Napoleon Grills are not. I have ordered 2 different sets of knobs for my Napoleon grill and still do not have correct knobs for their safety glow system. Regardless of how I search by model number on the grill or part numbers in back of the knob Napoleon cant provide the correct replacement knob part number for their safety glow knobs.......that fail often.
17 de mayo de 2022
Respuesta de BBQSGRILLS.com
Thank you for your kind words about BBQsGrills.com! We’re glad to hear that you had a positive experience ordering with us, even though we understand your frustration with finding the correct Napoleon Safety Glow knobs.
We know how important it is to get the right replacement parts, and we always recommend reaching out to Napoleon’s customer support directly for the most accurate part compatibility. That said, if we can assist in any way, please feel free to contact our team—we’re happy to help!
We appreciate your support and look forward to serving you again in the future. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Good Source for Napoleon Parts
BBQ Grills was the only place I could find the new part I needed for my Napoleon grill. The only reason this isn’t a 5-star review is that it took a very long time for the part to ship.
26 de abril de 2022
Respuesta de BBQSGRILLS.com
Thank you for your review! We're glad we could be the go-to source for your Napoleon grill parts and that you found exactly what you needed.
We truly appreciate your patience regarding the shipping delay, and we understand how frustrating long wait times can be. We are continuously working on improving our fulfillment speed to provide a better experience for our customers.
We appreciate your support and hope to serve you again in the future—hopefully with a 5-star experience next time! 😊🔥
Best,
The BBQsGrills.com Team
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