Easy to sort what I needed online quick payment methods and extra quick delivery. Items arrived very quickly and as specified. Great work guys, keep it up!
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Wow, I have already received my order & I only placed it on Wednesday & today is Friday!! Absolutely brilliant service! More than 5 stars actually. Been kept in the loop the whole way through th... Ver más
Excellent. Problem with the delivery rectified overnight before the long weekend. We overloaded it with an oversized pig and it performed flawlessly. I bought my first setup from these guys 10yrs ago... Ver más
Customer service was among the best I have experienced in fifteen years. Prompt and thoughtful responses to my questions about the pizza tool stand I needed. Attentive follow up and follow through aft... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre BBQ Spit Rotisseries
Escrito por la empresa
About us
BBQ Spit Rotisseries is Australia’s largest spit roast store. Choose from over 70 models of spit rotisseries, smokers, pizza ovens, BBQs, and spit motors.
Flaming Coals Offset Smoker BBQ
Escrito por la empresa
- Flaming Coals Offset Smoker BBQ
- https://bit.ly/2Z3kTT6 If you are looking for a solid and sturdy Texas-style offset smoker without breaking the budget, then the Flaming Coals Offset Smoker BBQ is the logical choice. For added durability and efficiency, this smoker is constructed out of 3 & 4mm thick steel making it strong, the extra thickness in the body means less fuel is needed to maintain your desired cooking temperatures and together with the 20mm wide heat sealing tape around the cook chambers doors makes this one of the best value, high quality offset smokers available in Australia.
Customer service guarantee, 60 day returns, 1-2 year warranties
When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies
2-year warranty on Flaming Coals motors with our own onsite technician for your peace of mind
60 day returns policy on unused products from the date of purchase in case you change your mind
24-hour Monday-Saturday phone support
3 hour response time to emails 9am-5pm Monday-Saturday
Online live chat support 9am-5pm Monday-Saturday
Fast dispatch within 1 working day (for in-stock items)
Assembly videos and user manuals to ensure you get the support you need
Online Learning & Support Centre packed full of recipes and how-to guides
Our own Facebook community to share ideas, tips, photos etc.
Información de contacto
59 Brunel Road, 3198, Seaford, Australia
- 1300 002 771
- sales@bbqspitrotisseries.com.au
- bbqspitrotisseries.com.au
BBQ Spit Rotisseries
4,7
Excelente
3 mil opiniones
Ha contestado el 66% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de BBQ Spit Rotisseries
We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!
Purchased products online from Bbque…
Purchased products online from Bbque Spit Rotisserie. The website was easy to navigate to help me identify the items in need. Each item chosen contained credible detailed information in how to use, maintain and best perform the product, making it fully comprehensible in how to action it during my new journey to this unknown world of bbqueing.
4 de abril de 2025
Respuesta de BBQ Spit Rotisseries
We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!
Delivery was not as expected
Ordering was easy it was great that they bundled everything you need together, however they don’t tell you they only deliver to a depot not to your door, if you don’t have a large enough vehicle or someone to help you, there is an significant extra charge from the storage company.
26 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
Hi Tim,
Thank you for your review and for taking the time to share your feedback. It appears there may have been some confusion regarding our delivery options. We do, in fact, offer home deliveries.
During the checkout process, our website provides multiple freight options. For large orders (such as pallet shipments), customers are given the choice between home delivery and delivery to a nearby depot. The depot delivery option is often $100-$200 cheaper, which makes it a popular choice. It’s possible that the second freight option was overlooked during checkout.
After receiving your review, we tested the website using your postcode, and both delivery options are indeed available. We would be happy to provide a screenshot of this test if you would like.
We strive to make our website as clear and user-friendly as possible to help customers avoid such misunderstandings. Additionally, we send confirmation emails/text messages after an order is placed, which includes information about the delivery option chosen. We encourage customers to review this confirmation to ensure the accuracy of their order details.
We sincerely apologise for any inconvenience you have experienced.
Kind Regards
Jade D.
BBQ Spit Rotisseries
Respuesta de BBQ Spit Rotisseries
We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers.
Flawless Delivery To California
Customer service was among the best I have experienced in fifteen years. Prompt and thoughtful responses to my questions about the pizza tool stand I needed. Attentive follow up and follow through after that was exemplary. (You know who you are.) Then my order was processed quickly and a human - not a robot computer - kept me posted about my order as it travelled to California. Thank you all!!
24 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
Thank you so much for your review, we are happy that you are glad about our service. Thanks for your purchase.
Respuesta de BBQ Spit Rotisseries
Amazing. Thank you so much for your review.
Great company to deal with
Great company to deal with. I'll be purchasing from them again. Highly recommend
20 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
Reviews like these absolutely make our day. Thank you for sharing!
Respuesta de BBQ Spit Rotisseries
Reviews like these absolutely make our day. Thank you for sharing!
Good advice on phone
Good advice on phone. Order arrived promptly. Good quality, robust products
17 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
Amazing. Thank you so much for your review.
Respuesta de BBQ Spit Rotisseries
We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!
The experience was both great and slightly bad.
The purchase experience was both great and slightly bad. I received an order confirmation, but besides that, I received 0 communication or notification that my order was being made ready until a week later when I was told that it was going to be delivered on the same day. It was very lucky that I was home that day, but in fact, I had an appointment that if I knew the delivery was coming, I would have rescheduled (but the noticed period was too late), so I wasn’t home when it arrived. However, when the delivery arrived, the driver was very helpful and patient with me.
13 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
Hi Anthony. We appreciate you taking a moment to share your experience with us!
Easy to find products and application
Easy to find products and application, simplicity of purchase- thank you
30 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
Amazing. Thank you so much for your review.
Respuesta de BBQ Spit Rotisseries
We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!
The staff are always very knowledgeable…
The staff are always very knowledgeable about the products and quite helpfull and personable.
28 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
comments like these make us love what we do. Enjoy!
Friendly and knowledgeable staff with…
Friendly and knowledgeable staff with great products.
29 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!
Great follow up and customer service
Went in due to an issue but Jade did a great job resolving it and then the team in the store were friendly and helped me out
28 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
comments like these make us love what we do. Enjoy!
Respuesta de BBQ Spit Rotisseries
Amazing. Thank you so much for your review.
the team at BBQ Spit Rotisseries are…
the team at BBQ Spit Rotisseries are awesome, 10/10 very helpful, very knowledgeable and extremely friendly. I would mot defiantly be purchasing more products from the team.
7 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
comments like these make us love what we do. Enjoy!
fast & efficient
26 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
Reviews like these absolutely make our day. Thank you for sharing!
Easy to find what I wanted and super…
Easy to find what I wanted and super fast delivery
23 de marzo de 2025
Respuesta de BBQ Spit Rotisseries
Amazing. Thank you so much for your review.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.