bbxbrand Opiniones 

Ive had a terrible experience with this company when ordering a dress for my baby shower. There was only a size 12 available, while I usually wear a size 10. I contacted customer service to ask about the lead time and if I could return the dress if it was too big. Knowing exactly which dress I was interested in, they assured me it was returnable. Based on this, I placed the order, thinking I could exchange it for a different size or get my money back if needed.

A few days later, I became concerned after reading reviews on Trustpilot and emailed the company again to confirm their return policy. They then told me the dress was a pre-order item and non-returnable because it was made to order. This made no sense since I couldn't even order a size 10 in the first place. If it were truly made to order, I should have been able to choose any size.

I requested to cancel the order, as it had not yet shipped, but was told I could only get store credit and no refund. When I asked about exchanging the dress, they said I would need to buy another dress and would only get store credit for the original dress, effectively costing me double the price.

In their last email to me on Monday, they told me I needed to let them know what I wanted to do as the dress was due to ship that day. I replied in a couple of hours to say I will have to keep the dress as clearly I have no other option without being out of pocket. I have received no response and it is now Friday, clearly the dress was never ready to ship.

This entire experience has been incredibly frustrating and upsetting and now I’m getting no response from them.

Do not buy from this company. Their policies are unreasonable, and their customer service is appalling

The BEST dresses for events/ birthdays - I always feel extra special whenever I’m wearing this brand and it fits soooo good!

Finally took the plunge to order my 30th bday dress from here after deliberating for months. Unfortunately the dress was awful - the sizing and fit is just off! And the dress looked nothing like the image; if felt much cheaper quality than pictured or priced. I decided to return it immediately to get my refund but to my surprise they don’t offer refunds on any items bought with a discount code (codes which they send to your inbox as a subscriber to the store). This is not only unfair on a customer but also against the consumer rights acts legislation for online purchase. From speaking with the Trading Standards, this has been escalated to be resolved however it’s a shame a brand would put so many loopholes to keep customer funds. A reputable brand would have no issue just issuing refunds - unless you anticipate a lot of complaints 😊

The one pro is how responsive the customer service team are to come back to queries. I don’t bought if I wanted to exchange my dress they would be able to assist. Unfortunately the quality has put me right off and now stuck in back and forth with them to get my refund back, as legislation permits.

I absolutely love BBX Brand! Not only do they offer unique, one-of-a-kind pieces, but their customer service is also top-notch. The BBX Brand team provides an unparalleled shopping experience, ensuring quick responses to any queries and a fast shipping process. They truly go above and beyond to provide the best service possible. I am a customer for life!

Guys do not let your girlfriend order something on this website. You’re gonna have bad days because of what the extra cost. They don’t tell to customers that they will pay 80€ (only to deliver) for a dress that is about 150 €.

Ne commander pas surtout la bas si vous vivez zn france ,vous aller recevoir le colis chez vous sans savoir qu'il y a des taxes de 80 euro à payer. Le site ne le mentionne pas et quand vous leur faite la remarque il vous disent que c'était marqué dans leur politique(cgv) et que malheureusement vous devez payer.Gardez votre argent si vous vivez en France , leur vêtements ne valent pas la peine de dépenser autant surtout avec autant de frais de douanes et un services qui ne le prends pas en charge .Ils sont très malin et très vicieux. Bon courage

Love love love my dress! I emailed to ask if I could pay for ndd to which they said they don’t offer that service but their shipping is fairly quick (1-2 days). They didn’t lie! I received a well presented package and a BEAUTIFUL dress the next day. The material is amazing and hugs you in the right places lol it’s like really nice shape-wear. Definitely recommend!!!

I’ve been shopping with you from the start and people never understood why I used to shout about BBX so much 😂 it’s the quality and designs for me ! The team also were very helpful and kind with replacing an item that was damaged. ❤️

My experience with this brand has been such a great process. I received the most amazing dress. By far a dress that I’ve had most compliments on ever. I ordered a dress for my sisters birthday meal and it came just in time. This is a small niche business that deserves all the support for thier amaging unique items.

Ordered a dress for my birthday as I had been let down by another company and I guess everything happens for a reason as honestly I was in love with the dress. It fit me perfectly. The length was a little long for me personally but was fine with heels. It came the next day which was super super fast.

The item i got didn't fit, AT ALL, sizing was way off what i was used to (bummer as it was an amazing dress) BUT when i messaged customer service, they offered a different size and were willing to ship it to me before they even got my return back! I didn't take them up and just opted for a refund instead but love the way they handled it. Definitely recommend if you know your size with them. The dresses are beautiful!

The owner makes everything look like it’s all that but in reality the products are just of basic quality and cannot tell you how bad the sizing is! Been waiting for a pre-order for over two months and if you return it you’ll get a store credit from which they’ll deduct the shipping fee which you paid for and then you’ll have to pay more from your pocket to return it! Awful, awful experience and service; no wonder she doesn’t allow customers to review the items directly on the website! I’m stuck now with a store credit, waiting to purchase something someday I might like! To not mention the overly priced items that you can get for less elsewhere. Stop putting your money in her pocket for her to live in luxury and you won’t be wearing that outfit again! You don’t get what you pay for, simple.

If you’re ordering from the US beware! You have to pay $32 for express DHL shipping then if you return and use UPS it’s $200+! This company will not give you a simple DHL code to return their items so even if you don’t want it you’re literally wasting your money. I got my size according to the size chart and it was still too big. Plus the quality isn’t worth the price. I have $50 items that feel the same way.

Awful service and complained about me using a welcome discount code more than once instead of investigating the issue with my order. 5 weeks after making an order I asked them about the status and instead of trying to assist with the product status they said I was banned for using the discount code again. Just admit you were out of stock instead of cancelling my order after 6 weeks. Do not recommend buying from them, save your money

Terrible company to deal with. US Customers don’t bother. The quality is terrible not worth the price and the return policy is a joke. You pay for the shipping which is $60+ and then they refuse to pick up the package. I had to go to my bank to receive a refund. It’s not worth it.

They are one of the only retail establishments that do not give refunds for sale items. They claim to only give credit notes for sale items that are returned, yet, it’s been over a week that I returned 2 items and the full price has been refunded but I am still waiting for the credit note. This is a credit note that was not issued in due time for their new drop of stock ( their stuff sells out almost immediately) I spent over £300 on their new drop and was told that I can not off set my credit note that is pending, although they understood my point, so only God knows how I will ever spend a credit note since there is never any stock available. I have had 3 emails stating they are looking into my refund, yet still no resolution, please stay away from this brand, there is no customer service no and they dnt care about their customers , they just want to take money.