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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The online order process is seamless and straightforward. Customer service is top notch. We had an issue due to customs protocols, yet the team at BeautyPro supported and ensured that the products... Ver más

Valorada con 1 estrellas sobre 5

I bought their LED Wand on Singapore Airlines, it is broken within just one month. The blue light became not functional and the next day, the entire device could no longer vibrate and became dead.... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely horrible! The mask came with half of the yellow lights not working I returned it right away and some absolutely crazy person from their team started telling me how she will not refund me be... Ver más

Valorada con 5 estrellas sobre 5

I have tried so many eye patches and Beauty Pro are still the best. They don't slip down your face and make a definite difference to the under eye area. I use them daily and can see an improvement fro... Ver más

Información sobre la empresa

  1. Tienda de artículos de belleza
  2. también en la categoría
  3. Proveedor de productos de belleza

Escrito por la empresa

We've been innovating and building our skincare brand over the last 10 years. Our mission is to help our community to achieve their skincare goals in a way that has the maximum impact on the skin and a minimal impact on the planet. All the while, adding a little luxury to your daily routine.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 62% de las opiniones negativas

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4,0

Todas las opiniones

(59)

39 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Simply the best eye patches

I have tried so many eye patches and Beauty Pro are still the best. They don't slip down your face and make a definite difference to the under eye area. I use them daily and can see an improvement from long term use.

25 de septiembre de 2026
Valorada con 1 estrellas sobre 5

Absolutely horrible experience

Absolutely horrible! The mask came with half of the yellow lights not working I returned it right away and some absolutely crazy person from their team started telling me how she will not refund me because the mask was not the same they send me and it was used… when I received I photographed how I open it and try the lights in front of camera because I did read they have a lot of issues with the lights . It was an absolutely horrid experience at the end I had to call the owner of the company who told me after check that the mask inside my box was old one when I ordered the V2 .. so he returned my money but that happened after days of torture from that person from his team . I would never want to see that brand again

29 de julio de 2026
Valorada con 5 estrellas sobre 5

My new go-to Korean skincare brand!!!

The online order process is seamless and straightforward.
Customer service is top notch. We had an issue due to customs protocols, yet the team at BeautyPro supported and ensured that the products arrived in a timely fashion.
The products are fantastic. We ordered a selection from the range and have been impressed with all of them. Particularly the 'Retinol under eye patch', they are rejuvenating and refreshing. I also like the hydrating and softening 'Bakuchiol facial sheet mask'.
I am in no doubt that I'll be reordering these products (and others from the range) soon.

17 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Since I bought this product I have had…

Since I bought this product I have had really bad blemishes, red pimples, very uneven skin. I really didn’t see the worth for money. Please return my money

20 de abril de 2026
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Respuesta de BEAUTYPRO

Hi Sasha, thank you for your feedback, we're sorry to hear you've had this experience. This isn't feedback we've had before so we have emailed you with some questions from our skincare expert to get to the bottom of what could be causing this, including checking that the mask is being used on clean, dry skin as recommended. I hope we can resolve this for you soon.

Valorada con 1 estrellas sobre 5

Do not recommend to buy from this brand

I bought their LED Wand on Singapore Airlines, it is broken within just one month. The blue light became not functional and the next day, the entire device could no longer vibrate and became dead.

I reached out via email to file warranty and received no reply. I also reached out to their Instagram, someone named Chloe replied just once and went missing in person.

The product is terrible and the customer service is of no existence.

13 de mayo de 2026
Opinión espontánea
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Respuesta de BEAUTYPRO

Hi Yifon, we are truly sorry to read this, thank you for taking the time to share your experience.

A device failing within just one month is definitely not the standard we expect, and we sincerely apologise that your attempts to contact us went without a proper response. I will look into this with our internal teams to make sure this doesn't happen in the future.

As your purchase was made through Singapore Airlines and you are based in Singapore, they will be best placed to arrange a replacement for you directly, and should be able to do so swiftly given how recently the product was purchased. We'd recommend reaching out to their customer service team in the first instance, you can do this here: support.krisshop.com/hc/en-us/requests/new

If you experience any difficulty, please don't hesitate to contact me personally at abbie.rogers@beautypro.com and I will look into this for you with the highest priority.

Kind regards, Abbie

Valorada con 1 estrellas sobre 5

Waste of money for little use. Faulty after 12 months. With no option to repair

I purchased the mask in Dec 24 and have not used it as regular as recommended. Some of the lights have stopped working, but different lights in different settings.
Also one of the settings has 2 different lights on at the same time and the IR setting is glowing a dull red, which should not be this colour, as far as I'm am aware, it should be white, I'm presuming this is a fault?
Considering the cost of the unit was £195.00, 14 months ago I would not expect this to happen. Company are not interested as it just out of warrenty....a lot of money for little use!!

9 de abril de 2026
Opinión espontánea

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