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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Well the quality speaks for itself self I can’t say enough about that Their communications with are so helpful. Ok took 3 weeks to get to me but what would you expect for free postage was delivered... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a great experience with Beds Divans the mattress arrived today by a very professional and nice bloke he delivered the mattress with care and helped my mum with it into the house. Very happy with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you for my order. I’m absolutely delighted with my new mattress — 10/10 for comfort! The delivery team were very professional, courteous, and took the mattress straight through to my room. Even... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️ Excellent service and a great experience from start to finish I recently purchased a bed from Beds Divans and I’m extremely happy with the overall experience. From placing my order t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de colchones
  2. también en la categoría
  3. Colchonería
  4. Fábrica de muebles
  5. Tienda de muebles
  6. Tienda de muebles para dormitorio
  7. Tienda de ropa de cama

Escrito por la empresa

BedsDivans is a UK-based mattress retailer committed to providing quality sleep products that combine comfort, support and value for money. We offer a carefully selected range of mattresses designed to meet a variety of comfort preferences, sleeping needs and budgets. Our collection includes pocket sprung, orthopaedic, memory foam and luxury pillow-top mattresses, available in a range of sizes to suit different bedroom requirements. Whether customers are looking for everyday comfort, enhanced support or a more luxurious sleeping experience, our aim is to help them find a mattress that suits their individual needs. At BedsDivans, we believe that quality sleep should be accessible without compromising on value. We focus on offering a diverse product selection, clear product information and a straightforward shopping experience, helping customers make informed decisions when choosing their mattress. We understand that purchasing a mattress online requires confidence in both the product and the service behind it. We therefore aim to provide transparent information about our products, delivery arrangements and customer policies, alongside support to help customers with any questions or concerns relating to their order. We offer free delivery across our eligible UK mainland delivery areas, with standard delivery typically taking 7–14 working days. Depending on the delivery location and courier arrangements, delivery may occasionally take up to 21 working days. Customers receive delivery confirmation directly from the courier once their order has been booked in. Our commitment is to provide customers with quality mattresses, competitive value and a professional service from the point of purchase through to delivery. We continually strive to improve our products, communication and overall customer experience. **BedsDivans – Quality Mattresses for Comfort, Support and Better Sleep.**


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(1880)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Super quality bed at amazing price

The bed is really good quality and at a great price. I received exactly what I ordered. In addition, the team was great at helping me have the bed delivered on my selected day. Ordered monday and delivered Saturday! Very good service

24 de junio de 2024
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Thank you for your feedback !

Valorada con 1 estrellas sobre 5

Terrible company

Terrible company. I opened a case on ebay and they contacted me and lied saying an issue would be issued if I closed the case and left them a review. They lied and said the goods were delivered when it was not. Do not order from this company

22 de junio de 2024
Opinión espontánea
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Respuesta de BedsDivans

Thank you for your feedback. you order has been delivered and tracking shows delivered - we sent you tracking details on the case you opened, and you then closed the case as you had the evidence of the goods being delivered with images at your property.
TRACKING LINK - https://bedsdivans.co.uk/track-your-order
TRACKING NUMBER - BEDS7B267AD7224BC
POSTCODE - SL2 5YQ

Valorada con 3 estrellas sobre 5

Lack of communication

I wasn’t provided with any delivery information until I chased it up myself at which point I was told I would be contacted 24hrs before delivery. They said they would send text confirmation and never did. Lack of communication.
Nice cheap bed though.

8 de junio de 2024
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Respuesta de BedsDivans

Thank you for your feedback, we are sorry for the lack of communication, it seems like we had a duplicate order placed for you which we had to sort out before processing the order, your delivery was completed in 8 working days and delighted to hear your happy with the goods ! - Have a great day

Valorada con 5 estrellas sobre 5

What a fabulous company for keeping me…

What a fabulous company for keeping me updated with my new bed... brilliant service from start to Finnish...the bed is great quality and very comfortable for my back .. would recommend anyone to buy from this company...

15 de junio de 2024
Opinión espontánea
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Thank you for your feedback !

Valorada con 5 estrellas sobre 5

Excellent. Very pleased

Delivery was on time.
What an amazing product.
Very sturdy.
The best mattress EVER to come complete with the bed. Headboard easy to assemble.
I will buy from here again when my mattress is due an upgrade... I will be purchasing a full bed to match the single one I purchased.
Thank you so much.
I really can't say in words how amazing the bed and mattress actually is.

12 de junio de 2024
Opinión espontánea
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Valorada con 4 estrellas sobre 5

Reinforced Divan Bed

Bed delivered on 15 Jun 24. Should have been delivered 5-12 Jun 24. However, although delivery not as stated, absolutely delighted with the bed. Good quality for an excellent price. Delivery driver polite and helpful. Definitely buy again and recommend to others, but company maybe address delivery times on advert of bed

15 de junio de 2024
Opinión espontánea
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Thank you for your feedback !

Valorada con 5 estrellas sobre 5

Divan bed

Quick delivery and a good decent bed at affordable price

5 de junio de 2024
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Valorada con 5 estrellas sobre 5

Delivered on time and in excellent…

Delivered on time and in excellent condition
It was a pleasure doing business with Bedsdivans communication was first class and friendly
Would highly recommend Bedsdivans

10 de junio de 2024
Opinión espontánea
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Thank you for your feedback !

Valorada con 4 estrellas sobre 5

The bed is good

The bed is good, my daughter is very happy.
But feet and clips where missing, so check prior letting the delivery driver leave.
Luckly the driver was really nice and came back to drop of some extras. Found out early enough before the driver was too far away.

25 de mayo de 2024
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Respuesta de BedsDivans

Thank you for your email, we are glad to see this happen, should the driver have left and not been able to return, we would always ship out any missing parts the next day 1st class post - Thank you !

Valorada con 1 estrellas sobre 5

Post delivery experience

The company called twice and requested me to change the trust pilot review from 1 star to 5 star for compensation because of their mistake for 3 weeks late delivery but even that they do not keep their word and make out to be its not their fault when i recieved the product in just under 4 weeks. Now their trying to turn it around on me that its my fault, somehow. Not surprised at all. If you have any doubt ask to listen to their telephone conversation with me which will clear this up as this was meant to be recorded conversation from the 4th May 2024. They dont care about their customers and theyll do or say anything for their benefit. Wont use them again.

4 de mayo de 2024
Opinión espontánea
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Respuesta de BedsDivans

Thank you for your review, please contact us on info@bedsdivans.co.uk, where one of our aftersales team will be more than happy to assist you. - We can see you have not contacted us back, and you are misleading on your feedback, you contacted us to request partial refund - due to the fact you provided wrong contact details on your order, your request for a refund was denied as the goods were delivered after 48 hours of receiving the correct contact information.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Bought a bed and headboard a few years ago... We lost the bolts when moving house and they sent replacements for free. The ones they sent were the wrong size (my fault for not explaining) and they sent the right ones for free again! Thanks!

29 de mayo de 2024
Opinión espontánea
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Respuesta de BedsDivans

Thank you for your feedback !

Valorada con 4 estrellas sobre 5

Great service

Great service - However, I was promised a 5% refund on delivery, but it was never received.

3 de mayo de 2024
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Respuesta de BedsDivans

Thank you for your feedback!, we will of course investigate the issue reported and have an agent reach out to you in due course

Valorada con 5 estrellas sobre 5

Fast delivery, good product!

Seemed like it would take a couple weeks to deliver but actually came within a week. Great service!

10 de abril de 2024
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Valorada con 5 estrellas sobre 5

Best of the best love my bed…

This bed is better was better what I expected it looks fantastic easy to put together the description was correct arrived on time and going to order another for second bedroom well impressed.

8 de mayo de 2024
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Valorada con 5 estrellas sobre 5

Quick delivery and good price

Quick delivery and good price. No instruction leaflet and spent a long time trying to find out where the U pieces went to join bed. You Tube were good but couldn’t find the splits down the side so didn’t bother, assumed weight of mattress would keep it ok. The feet were difficult for 3 but the handyman found pieces of wood inside the hole and managed to remove them

10 de mayo de 2024
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Respuesta de BedsDivans

Thank you for your feedback !

Valorada con 1 estrellas sobre 5

Absolute scam artists

If I could give minus I would. Avoid at all costs. They made no contact for over a week even after I chased twice then got a blunt email advising delivery tomorrow 4-7pm. Arrived at 11.30am with nobody home and left the bed outside in the rain on my drive for all to see and take.
Offered me a refund but advised me that in order to process this I had to give positive feedback first on eBay as the ‘system wouldn’t let them move forward’. Stupidly I fell for this. Do not do the same. You will never see your money again. If my experience helps one person I’ll be happy.in response to your claims, the side of my house that is open to all that walk past is not a safe delivery space. The packaging was clearly not rain proof as it was ripped. None of your comments account for the missing screws and bedside drawer. You gave a 3 hour delivery window less than 24hours before it was due and then turned up almost 4 hours early. If you offer a delivery window and turn up early you cannot that early how on earth do you think you can charge £72 for another delivery when the customer has been trying to get a delivery date from you for almost a week with no luck because your communication is so poor. Your claim that if traffic is better than expected that may effect delivery is utter rubbish, if this is the case give a bigger window eg 7am - 7pm. You didn’t add tracking details until after I made my complaint to eBay either, making it impossible for me to know where the delivery was at any point. Just for reference eBay have all the messages I sent too and also the photos of the ‘weather proof packaging’ and the so called ‘safe place’ where the items were left.

3 de mayo de 2024
Opinión espontánea
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Respuesta de BedsDivans

Thank you for your review, please contact us on info@bedsdivans.co.uk, where one of our aftersales team will be more than happy to assist you.

Valorada con 5 estrellas sobre 5

Cannot fault the service

Cannot fault the service driver and passenger were brilliant polite helpful. The bed is lovely great quality came well wrapped, and free headboard 10/10
Highly Recommended also came a week early

3 de mayo de 2024
Opinión espontánea
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Respuesta de BedsDivans

Thank you for your feedback, we really appreciate it

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