Avoid Beds R Us Warners Bay NSW – Dismissive, Coercive, and Unaccountable
I purchased 2 × SleepMaker Pure Balance Recapture Plush mattresses (now firm) from Beds R Us, Warners Bay, in September 2024 for $3700. Both mattresses sagged and caused worsening back pain within a year, and one side of our split king dropped 30/40mm, clear bends and sinking in the mattresses where sold as adjustable bed mattresses, making the bed completely unusable as a king bed and not suitable for adjustable beds.
SleepMaker inspected the mattresses under warranty and found no manufacturing fault, which is their assessment, in my view not assessed as they should have been ....side by side. One line saying no fault. However, I provided evidence and photos and they have the mattresses. Beds R Us Warners Bay, refused a refund, repeatedly citing they were ‘bound’ by the manufacturer’s report, ignoring my rights under Australian Consumer Law. The retailer also threatened storage fees and demanded I must take the mattresses back, applying coercion instead of resolving a legitimate consumer complaint.
Under Australian Consumer Law, consumers are entitled to remedies for major failure, unacceptable quality, or unfit goods. Two failed mattresses in a year is unacceptable by any standard, yet the retailer showed no accountability, no care, in this matter ensuring he was not out of pocket by any means. Let alone the attempt to coerce acceptance of defective goods or impose storage responsibility are inconsistent with consumer rights.
Rectification was previously attempted and failed. The retailer has shown complete disregard for duty of care, professionalism, and the serious health impacts caused by these mattresses and within 1 year major issues??? This has been a nightmare experience: stressful, dismissive, coercive, and entirely avoidable. Beds R Us 'Warners Bay' cannot be trusted to honour consumer rights or provide basic duty of care.
If you value honesty, accountability, and consumer rights, avoid Beds R Us Warners Bay entirely.
