I bought a bed from @beduniverse back in October 2025, it arrived 8 weeks later than the delivery date and it had no gas lift as per order! Customer service will not reply back to me! Wasted my money... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I placed my order and received my delivery confirmation a few days later. They delivery date came and went with no further update from the carrier or bed universe. I chased up with multiple... Ver más
The bed was delivered in exceptionally quick time and was packaged with care and consideration. The plush velvet material is soo soft and looks very high quality - we receive so many compliments on th... Ver más
We have ordered a bed - I’ve tried many times to get in contact to confirm a delivery date - no replies on any of their platforms or email. Apparently they have gone bust now so they have scammed man... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
here we provide fantastic beds with great prices.
Información de contacto
Reino Unido
- info@beduniverse.co.uk
- beduniverse.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 5% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We are very pleased with the quality of…
We are very pleased with the quality of our bed. Delivered within two weeks and so easy to assemble. Would highly recommend this company.
I am over the moon with my gas lift…
I am over the moon with my gas lift ottoman silver plush sleigh bed.
Great service from when I ordered it online. I was worried as realised that u had ordered the wrong material/colo and they replied to my email very quickly. Also I explained how u needed it asap and it was delivered within a week without paying the extra cost. It looks fantastic and our mattress fits perfectly. Great storage space underneath.
From my experience I would recommend this company 100%. Thank you Bed Universe.
An excellent purchase
An excellent purchase, fantastic quality and very sturdy bed. We purchased the Colorado bed in grey naple and it's beautiful. Speedy delivery too. Would recommend Bed Universe.
Fabulous experience from start to…
Fabulous experience from start to finish with this company. Our bed arrived and was so easy to assemble. Delivery was very quick and I absolutely love it.
I chose the grey naple color and it looks beautiful. So thrilled with our new bed, thank you so much!
Poor customer service
Bed arrived at 8pm and on first inspection looked great, however the problems arose when I tried to assemble the feet and the pistons of the ottoman. One foot wouldn't connect, and the pistons were put on incorrectly so that you couldn't connect them to the top base. Tried calling Bed Universe on numerous occasions but the phone is never answered. The only way to contact is through email or messenger. I found this frustrating as I like to talk to someone. The amount of emails back and forth to try and get this resolved was ridiculous they want photo evidence/video evidence, 'have you tried this' 'have you tried that'. Eventually they sent out an engineer to 'fix' the bed. I agreed on a 9-10am timeslot but on the day they were coming I got a call at 7am to say they would be here at 7.30am! Not ideal as we were all getting ready for school/work. They came and replaced/fixed the problems but then they tried to get me to hand over £50 in cash to them for 'fitting the bed'. Not great customer service Bed Universe. Nice bed but too much hassle if something is not right.
I was unsure of buying a large piece of…
I was unsure of buying a large piece of furniture as a bed online.
No need to worry whatsoever. The bed is gorgeous, communication throughout was fantastic and the service from everyone was outstanding. The quality is so much better than other high street brands I visited.
Highly recommend Bed Universe and would definitely use again.
My daughter bought the Colorado sleigh…
My daughter bought the Colorado sleigh bed with ottoman, we are extremely happy with the purchase. The service was excellent throughout.
Will surely be returning to Bed Universe again for future purchases.
Beautiful bed
Beautiful bed, we are over the moon with it! Great communication about delivery and the quality is excellent. We will definitely be back for the next purchase.
Poor customer service
When the delivery team arrived thy would only deliver to the hallway and not upstairs to the bedroom as requested. My wife (65years and myself 74 years) had to manhandle the bed up stairs ourselves. The bed came with the incorrect feet and one of the gas pistons was seized in the open position. I contacted customer service who sent out new feet and two weeks later still waiting for the gas piston. So fed up going to purchase gas piston from Ebay so i can use the bed!!!
Ordered a bed for my son and he loves…
Ordered a bed for my son and he loves it. It's really well made. Didn't take long to be delivered as well.
Regular updates were given and nothing was too much trouble. The delivery driver was also lovely and helpful. Would recommend. Thank you.
Love my bed
Love my bed! We put it together within 20 minutes and it's really solid build.
I haven't put my mattress on it yet but the quality of the bed is fantastic.
Bed looks really nice
Bed looks really nice, lovely material and soft to touch.
Great quality! Tonnes of storage underneath and such an elegant design. We ordered the Julius winged bed in grey naples with storage.
Excellent service from start to finish
Excellent service from start to finish. All my questions were answered to promptly. Sent our fabric samples so I could match my decor and delivered my bed within a week
It was well packaged and Soo easy to assemble. Really well made bed and beautiful fabric " cream naple "
We couldn't be happier with the purchase and the service.
Fantastic purchase
Fantastic purchase. Communication was first class from the very start. Always kept in touch and answered all my questions prior to my purchase. Bed is really high quality and exactly what I wanted. Would definitely recommend.
Ordered the Julius wings bed for my…
Ordered the Julius wings bed for my teenage son, who is upgrading from a single bed. This bed is really good quality, it has an excellent secure sturdy frame so will stand the test of time. The grey Naples color is lovely and the bed looks so much more expensive than it is. Delivery was excellent, the bed arrived in 6 days.
Brilliant service and quality.
Brilliant service and quality.
A lovely good quality bed really comfortable and such an affordable price. Amazing value, thank you so much x
I absolutely love my new bed!
I absolutely love my new bed!! The ottoman storage is wicked and easy to use. Delivery was quick. Quality of the bed is brilliant. Thank you Bed Universe.
After ordering my son a bed back in…
After ordering my son a bed back in June. I couldn't believe how quick it came. It's great, super sturdy and quality is just amazing.
So it was my turn to have one in July, mine came within 5 days! Absolutely beautiful Julius winged bed in a king size. So easy to assemble as my son did it for me within 30mins. I would absolutely recommend Bed Universe to everyone.
Great service all round from bed…
Great service all round from bed universe. Great communication and the quality of the bed is absolutely fantastic. I was able to assemble it on my own as well.
Would highly recommend this company.
Friggin love this bed...
Friggin love this bed.... I was unsure ordering oine but I'm so glad I did. It has gone really nicely in my bedroom. Also very sturdy bed. would definitely recommend bed universe.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.








