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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Em primeiro lugar saudar a equipe toda da beforward, dizer que sobre trabalho eles tem sido uma equipa que tem capacidade de atender os seus clientes carinhosamente continue ser aquela empresa que nós... Ver más

Valorada con 3 estrellas sobre 5

I like the opportunity to buy a vehicle from Japan and my representative. I paid for my vehicle in January as yet it has not been shipped. Because I am new, time differences and differences in how we... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordering a car with you guys was a headache, each time I ordered a car i was told the car was sold locally even though it was still advertised. Please improve on the following 1. For third-party c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

BE FORWARD is the most trusted, reliable and number 1 vehicle buying site. You purchase from them and are sure for safe delivery to your destination. BE FORWARD MOST TRUSTED MOST RELIABLE BUDG... Ver más

Información sobre la empresa

  1. Concesionario de autos
  2. Mercado de automóviles
  3. Concesionario de automóviles usados

Escrito por la empresa

BE FORWARD is a global leader in the export of quality used vehicles, auto parts, and heavy machinery. For over 21 years, we have delivered reliable, affordable vehicles to customers in more than 200 countries and regions worldwide.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

401 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 73% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 1 estrellas sobre 5

After receiving money

After receiving money , the communication ends there. You can not get any more support in case you need it . No one responds again

15 de abril de 2026
Opinión espontánea
Logotipo de BE FORWARD

Respuesta de BE FORWARD

Dear Francis,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. This is not the level of service we aim to provide.

Please rest assured that our support does not end after payment, and we sincerely apologize if you felt otherwise. There may have been a delay or oversight in communication, which we deeply regret.

We would like to assist you further and resolve this matter as soon as possible. Kindly send us your reference number, and our team will make sure to follow up with you promptly.

Thank you for bringing this to our attention, and we appreciate your patience.

Kind regards,

Customer Support Team
BE FORWARD

Valorada con 5 estrellas sobre 5

BE FORWARD is the most trusted

BE FORWARD is the most trusted, reliable and number 1 vehicle buying site. You purchase from them and are sure for safe delivery to your destination.
BE FORWARD
MOST TRUSTED
MOST RELIABLE
BUDGET FRIENDLY
NUMBER ONE

11 de diciembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

I like the opportunity to buy a vehicle…

I like the opportunity to buy a vehicle from Japan and my representative. I paid for my vehicle in January as yet it has not been shipped. Because I am new, time differences and differences in how we do business l'm finding it difficult. I'm starting to wonder if something is wrong. Thanks Larry

1 de abril de 2026
Opinión espontánea
Logotipo de BE FORWARD

Respuesta de BE FORWARD

Dear Larry Bender,

Thank you for your feedback and for choosing us for your vehicle purchase. We’re glad to hear that you appreciate the opportunity to buy a vehicle from Japan.

We sincerely apologize for the delay in shipping your vehicle and understand your concern, especially as a new customer. We also recognize that time zone differences and unfamiliar processes can make the experience more challenging.

Please rest assured that delays can sometimes occur due to shipping schedules and other logistical factors, but this does not mean that something is wrong with your order. That said, we understand the importance of clear communication and timely updates.

We kindly ask you to share your reference number, so we can check the status of your shipment and provide you with a clear update as soon as possible.

We truly appreciate your patience and understanding, and we are committed to making your experience a positive one.

Kind regards,

Customer Support Team
BE FORWARD

Valorada con 5 estrellas sobre 5

Mon expérience et depuis que je…

Mon expérience et depuis que je travaille avec beforward je n'ai jamais connu une déception à l'exception du dernier achat annulé de l'achat de toyota fortuner
Jusqu'à présent beforward détient mon argent évalué à 12.336 usd non remboursé
Je tiens à vous demander de me proposer un autre véhicule de même marque TOYOTA fortuner et presque même montant
Merci et bonne compréhension

14 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Complaint on CB781062 damaged and missing items

I bought 2 cars from Beforeward stock. One arrived with stock purchase no ref# (CB781062), but it had bumper damage and was missing a jack, wheel spanner, and one smart key. All these missing items were shown and included in the original pictures before I purchased the car. Also, the pictures show no damage to the bumper! I had also purchased $80 in car insurance. After I reported to them, they sent me a claim form to fill out, so I sent it to them along with the docs, images, and the videos they needed on 26th March, 2026. Since then, they have not contacted me. Whatever, I sent an email to check on the status of the claim, but no one has replied yet. They have only one email. The contact person, Ricky, +817089176935, who is listed as the seller, never replies to WhatsApp messages or picks up calls! They never put any names when they send an email. Their after-sales service is VERY BAD and POOR. It seems to me that they avoid paying the claim. I feel like I bought the cars from a SCAM company.

26 de marzo de 2026
Opinión espontánea
Logotipo de BE FORWARD

Respuesta de BE FORWARD

Dear Abubakar,

Thank you for reaching out and for taking the time to detail your experience regarding your purchase.

We sincerely apologize for the inconvenience and frustration you have experienced.

Please be informed that your complaint has been forwarded to our Sales Team, who are now reviewing your case.

We appreciate your patience and understanding, and we hope that your case will be resolved soon.

Kind regards,

Customer Support Team
BE FORWARD

Valorada con 1 estrellas sobre 5

Ordering a car with you guys was a challenge

Ordering a car with you guys was a headache, each time I ordered a car i was told the car was sold locally even though it was still advertised. Please improve on the following
1. For third-party cars constantly engage with car owners to remove cars that are sold. It had to take me 10 reservation to have the final car purchased. In the space of 2 weeks when purchase supposed to pick, pay,confirm, shipping and arrival
2. Improve on your communication and response time.
3. I understand this time there are few ships with regards to the middle east war, but Improve constant communication with your clients regarding shipping booking and schedules.
Otherwise above all the cars are nice

12 de marzo de 2026
Opinión espontánea
Logotipo de BE FORWARD

Respuesta de BE FORWARD

Dear CHARLES MWENDA,

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you encountered during the ordering process. We understand how frustrating it must have been to reserve multiple vehicles, only to find out they were no longer available.

Your feedback regarding third-party listings is greatly appreciated.

We also acknowledge your concerns about communication and response times, as well as the need for clearer updates on shipping schedules. While external factors may sometimes impact shipping timelines, we agree that consistent and transparent communication is essential, and we are actively working to enhance this aspect of our service.

On a positive note, we’re glad to hear that you are satisfied with the quality of the vehicles.

Thank you again for your valuable feedback - it helps us improve and provide a better experience for all our customers.

Kind regards,

Customer Support Team
BE FORWARD

Valorada con 1 estrellas sobre 5

CC216034-KIA Morning ID 8539042

I ordered a car
CC216034-KIA Morning (Picanto)
from Be Forward and the buying process itself was smooth and straightforward. Their website made it easy to choose a vehicle within my budget, and payment was also simple.
However, my main concern right now is the shipping delay. It has taken longer than expected for the car to arrive, and communication has not always been consistent unless I follow up.
I understand that international shipping can sometimes cause delays, but clearer updates and timelines would really improve the experience.
At this stage, I’m still waiting for my car to arrive, so I can’t fully judge the overall service yet. I’m hoping everything will be worth the wait once the vehicle is delivered.
For now, I would advise buyers to be patient and prepared for possible delays when ordering from Be Forward.

5 de marzo de 2026
Opinión espontánea
Logotipo de BE FORWARD

Respuesta de BE FORWARD

Dear MR DERRICKe,

Thank you for sharing your detailed feedback and for choosing BE FORWARD for your vehicle purchase. We’re glad to hear that you found the ordering process smooth and straightforward.

We sincerely apologize for the delay in shipping and any inconvenience caused by the lack of consistent updates. We understand how important timely delivery and clear communication are, especially for international orders.

While shipping timelines can sometimes be affected by external factors beyond our control, we acknowledge your concern and will continue working to improve our communication and provide more regular updates to our customers.

Please rest assured that our team is doing its best to ensure your vehicle arrives safely and as soon as possible. To help us look into this further, could you please provide your reference number? So we can provide you with the latest status.

We truly appreciate your patience and understanding, and we hope the vehicle will meet your expectations once it arrives.

Kind regards,

Customer Support Team
BE FORWARD

Valorada con 4 estrellas sobre 5

My tenth purchase from Be forward and…

My tenth purchase from Be forward and My experience is amazing. The cars arrive in Ghana in very good conditions. Payment with Visa Cards very secured. I have good faith that all transactions with Be Forward.

14 de abril de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Their platform is very interactive and…

Their platform is very interactive and Informative. However, they should improve on providing more information on registration year and month of other vehicles. At the same time they should have skeleton staff to assist clients in other countries with different time zones as Japan.

14 de abril de 2026
Opinión espontánea
Logotipo de BE FORWARD

Respuesta de BE FORWARD

Dear Nathaniel Changamire,

Thank you for your thoughtful feedback and for highlighting your positive experience with our platform. We’re glad to hear that you find it interactive and informative.

We also truly appreciate your suggestions regarding providing more detailed information on vehicle registration dates, as well as improving support availability across different time zones. Your feedback is valuable and helps us identify areas where we can enhance our services further.

Please rest assured that we are continuously working to improve both our platform and customer support to better serve clients worldwide.

Thank you again for your support and insights.

Kind regards,

Customer Support Team
BE FORWARD

Valorada con 5 estrellas sobre 5

Bought the car online myself no agent…

Bought the car online myself no agent used and went very well this was my first purchase with be forward, had all the confirmations on time, the tracking was up to date , documents received well ahead of the ships' ETA, and it arrived on schedule, had a brilliant experience I'd say, will definitely recommend, and will buy again

14 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My name is Tafadzwa Jahwi

My name is Tafadzwa Jahwi. The experience is good ever since i have worked with Beforward. They respond on time and the updates are prompt. I am happy with the service and the stock come in good order.

3 de abril de 2026
Opinión espontánea

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