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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Appalling service when it comes to repairs of a fridge freezer. Engineers don’t call when they have been booked & alot of their work seems to be outsourced to external contractors and Beko don’t seem... Ver más

Valorada con 5 estrellas sobre 5

I replaced my built-in fridge freezer from Power City without any difficulty. The staff in the shop, the delivery guy and the installer were all helpful and pleasant. Pleased I stayed with Beko.

Valorada con 5 estrellas sobre 5

A first time experience of using a tumble dryer, and it fully matched expectation. The programmes used so far have all done an excellent job. Fluff cleaning and water draining are simple to do. The... Ver más

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️ I’m extremely happy with my Beko washing machine! It’s very reliable, easy to use, and has a great variety of programs to suit different types of laundry. The quick wash cycle is a rea... Ver más

Información sobre la empresa

  1. Mayorista de aparatos electrodomésticos

Escrito por la empresa

With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

329 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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3,8

Todas las opiniones

(329)

91 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Warranty service is a joke

I bought a Beko dishwasher in October 2024. After just one month, it stopped working—Error 02 on the screen, which, according to Google, means no water or low water pressure.

That time, they sent an "engineer" within a few days. He showed up, looked around, and—wait for it—removed the filter from the hose. 😂 Genius-level engineering! Apparently, that tiny filter sometimes blocks the water flow.

Fine. Fast forward exactly one month later—same error, same dead dishwasher. But this time, since it was just before Christmas, I was forced to wait nearly a month for the "engineer" to come back. They initially told me "two working days", but that magically turned into a month because, after New Year, the engineer’s van broke down. 🤦

Finally, two weeks ago, he showed up, did something, the machine started working again, mumbled something about "vault" and left. Exactly one week later? Dead again. Same error.

So now, I've been without a dishwasher for a month and a half. The next step? A spare part! Which was promised to arrive today—of course, that never happened. Now, they say it’ll be here next week… or maybe not???

Thank you, Beko, I paid for the dishwasher and washing dishes myself! Never ever!

31 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID

One word AVOID at all costs. Beko Customer service for Republic of Ireland is very poor. I was left holding on phone for 20 mins and still no contact. The item is still under warranty and they still have not been in contact to have repair / inspection.

29 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Customer service is a joke

Customer service is a joke. I waited on hold for 40 minutes in relation to a problem with my fridge. I was told to call another company to assist. The number they gave me did not work. Complete and utter waste of time.

28 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unexpected very good product.After many…

Unexpected very good product.After many searches I decided to purchase this coffee machine and I have to say I’m very impressed,coffee is exceptionally good as this machine is offering many options for different types of coffee,easy to use and nice design.

26 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Bought a replacement dishwasher

Bought a replacement dishwasher, replacing a Hisense machine which was beyond repair. This Beko machine is so much better and the (only 3 year old) Hisense one! I've had Beko before and would definitely recommend them.

25 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Refusing to replace fire hazard

Our Beko hob popped 3 months ago, so we had an engineer visit and rewire.
Our house at the time was 3 months old.
The wiring was melted.
The same issue happened again last week.
We had to wait 6 days for the same engineer to arrive and attempt the same work, with an attitude that he couldnt care less. He didnt understand why the electrics had melted, saying 'it happens.'

The part he needed to fix it is now another 5 days away. Everytime we try to get in touch we need to stay on hold for an hour.
We are now facing our first Christmas in our new home, with no oven and no hob.
They are refusing to replace it, despite the fire hazard.

9 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am extremely disappointed with my…

I am extremely disappointed with my Beko washing machine and the lack of support from their customer service team. After just three years of use, the machine's drum has developed significant rust, which is causing red and brown stains on nearly all white clothes that cannot be removed.

We’ve made several efforts to resolve the issue, including:

Using color catchers,
Trying different detergents,
Running multiple cleaning cycles, and
Cleaning the water reservoir.
Unfortunately, none of these have worked, and we are now losing nearly all of our white clothes. When I reached out to Beko customer service for help, they were unhelpful and offered no solutions or assistance.

This experience has been incredibly frustrating, and I expected much better quality and customer service from a brand like Beko. I would not recommend their products to anyone.

4 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid at all Costs

Avoid at all Costs. Washer/Dryer broke down and well within warranty. Every time I call, they put me on hold to call the engineer, and this call goes to voicemail. I was promised a call back from the escalation team and it never happened. Called again and advisor said they can't transfer me through to escalation team, but would remind them when they see them on the floor.

The washer/dryer is within warranty and there is effort to repair or replace the machine. The Beko warranty is worthless. I'll never purchase a product from this manufacturer again.

22 de noviembre de 2024
Opinión espontánea

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