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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

**Misleading impression of a UK retailer — avoid** I bought a jacket from Bella Blue and was extremely disappointed. In my opinion, the quality was poor, it looked cheap, did not match... Ver más

Valorada con 1 estrellas sobre 5

Ordered a house sign from this company. Really poor quality, arrived wonky and one of the numbers were broken at the bottom. Messaged seller, disagreed with me despite evidence and refused to replac... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recieved our sign yesterday and it was honestly definitely worth the wait, me and my partner are so happy with it. It’s beautifully crafted with gold lettering and a teal background which really stand... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

No guarantee on product Our door sign faded really bad loosing most colour. When contacted didn’t want too know Terrible customer service!! Never use company again

La empresa ha respondido

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

Welcome to Bella Blue Décor… Here at Bella Blue Décor, I specialise in creating unique, bespoke and on-trend decor for your home and business. All my products are carefully handcrafted in my small studio situated in County Armagh, Northern Ireland. I am passionate about creating unique designs and working closely with my customers to make your design ideas come to life. I have a huge variety of options to suit all from classy, elegant designs to fun prints and colours. Your options are endless.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

58 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

Todas las opiniones

(58)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

**Misleading impression of a UK…

**Misleading impression of a UK retailer — avoid**

I bought a jacket from Bella Blue and was extremely disappointed. In my opinion, the quality was poor, it looked cheap, did not match its appearance on the website and was not worth the £40 price.

I found the website misleading. The UK warehouse address displayed in Harrogate gave me the impression that I was buying from a business dispatching orders and handling returns within the UK.

The jacket took a very long time to arrive. I was told this was due to demand, but being subsequently told to return it to China has left me questioning whether it was actually being shipped from overseas. This was not what I understood when ordering.

Despite repeatedly explaining that I wanted to return it for a full refund, I received successive offers of 10%, 25%, 35% and finally 50% to keep it.

Bella Blue has confirmed in writing that it will not provide a prepaid return label, arrange collection or reimburse return postage. To obtain a full refund, I am expected to pay to send the jacket to China using tracked shipping.

The matter remains unresolved, and I am now referring it to my payment provider.

Poor quality, a misleading impression of UK-based purchasing and deeply disappointing customer service. Based on my experience, **avoid at all costs**.

30 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Beware

Beware - I believe the original company that makes signs has now closed. The website is now being used by a company selling sub standard Chinese origin clothing. I have tried to obtain a refund for a very poor quality coat and they’re being obstructive and refusing. The website is

Bellabluedecor DOT com

None of this website bears any resemblance to the items described within these reviews.

Again, buyers beware.

17 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love my new sign

Love my new sign! Erin was a pleasure to deal with. Had a few questions before ordering about colours and font etc and Erin was more than happy to help. Will definitely be recommending to friends and family.

23 de septiembre de 2024
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much for your lovely review and supporting my small business 🫶x

Valorada con 5 estrellas sobre 5

Amazing communication

Amazing communication
Totally understood the assignment at hand everything was very straight forward will definitely recommend and repurchase from here again.

Orlaith x

18 de septiembre de 2024
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much Orlaith😊So happy you loved my handmade product and service.

Kind regards, Erin x

Valorada con 5 estrellas sobre 5

Beautiful sign from Bella Blue Decor

Beautiful sign from Bella Blue Decor. Erin’s work is incredible, lots of design options fonts and colors, a very well made sign, well packaged and excellent customer service!. 💫 I love my sign so much, would highly recommend!

11 de abril de 2024
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much for your lovely review and supporting my small business 🫶

Valorada con 5 estrellas sobre 5

beautiful sign! 5* attention to detail

beautiful sign!! Erin’s work speaks for itself but i was truly blown away by just how beautiful her work is! the detail, time and effort she puts into her work is amazing! erin kept me well informed with delivery times too & it arrived so quickly & well packaged! highly recommend! 🩷

10 de abril de 2024
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much Samantha for this lovely review!🥺So appreciated! x

Valorada con 5 estrellas sobre 5

I have bought 2 signs so far which I…

I have bought 2 signs so far which I absolutely love. Erin designed a special sign for my late mums little garden which I love. I highly recommend Bella Blue Décor. Absolutely fabulous work.

22 de enero de 2024
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much lovely for this review 🥰

Valorada con 5 estrellas sobre 5

Beautiful and stunning house sign

Erin was exceptional from the time I placed my through to its delivery. Fantastic service, stunning design and brilliant quality.

I had to force my hubby to put it on the day we received it (and you can tell I am using his profile to post this message :-)). So happy with how it compliments the front of the house.

8 de noviembre de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Hi Tashfeen,

Thankyou so much for this lovely review! So pleased you and your husband both love your signage.

Take care & have a lovely Christmas

Many thanks, Erin

Valorada con 5 estrellas sobre 5

Just received my sign and its amazing…

Just received my sign and its amazing just what i wanted, the colour is just perfect. It will look good in my salon. So easy to order, would definitely recommend.

8 de noviembre de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Hi Hayley,

Thankyou so much for your lovely review and ordering your business signage with me!😊
I am so delighted you love your sign, it really did turn out stunning!

Thanks again and all the best with your business.

Kind regards, Erin

Valorada con 5 estrellas sobre 5

The best door signs out there🥰

The most stunning signs ever! All my neighbours are complimenting it🥰 Thanks again for the best professional service

29 de septiembre de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much Sarah!🤍Your customer photos looked amazing and i’m so pleased you love your new home door sign! x

Valorada con 5 estrellas sobre 5

Erin was the most lovely and patient…

Erin was the most lovely and patient girl. She made sure I was 100% happy with the design and made any tweeks and changed that I needed. She reply’s super quickly and was so accommodating. I would 100% recommend 🤍

20 de septiembre de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much Katie for this lovely review and supporting my small business!😌It was such a pleasure to create your business signage for you.

Take care, Erin xx

Valorada con 5 estrellas sobre 5

Absolutely delighted with my new sign…

Absolutely delighted with my new sign and is exactly what u wanted. Handmade beautifully and communication with Erin was so much appreciated. Would HIGHLY recommend ♥️

11 de agosto de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou ever so much for this lovely review Antoinette, your kind words are so appreciated 🥰

Thankyou again for supporting my small business!

Kind regards, Erin x

Valorada con 5 estrellas sobre 5

So happy with how the sign turned out…

So happy with how the sign turned out and looks, exactly what I envisioned it to be like and goes perfect outside our house!

14 de agosto de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much Lydia for this lovely review, I’m so pleased you love your sign🏡thankyou once again for supporting small!

Take care, Erin x

Valorada con 5 estrellas sobre 5

beautiful product

so so pleased with my sign quality is lovely ....it is exactly what I ordered ! thank you so much Erin ....would highly recommend

30 de julio de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so so much Kate for your lovely review 🤍its so appreciated 🥰

Take care, Erin x

Valorada con 5 estrellas sobre 5

Transformed my home 🩷

In love with my sign, looks so good at the front door. Took a little while to arrive but is worth the wait xx

30 de julio de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much Gemma for your review 🤍delighted you love your sign! It looks gorgeous on your home.

Take care, Erin x

Valorada con 5 estrellas sobre 5

My order took a little longer than…

My order took a little longer than expected to arrive but that is understandable as they are handmade. Also it’s look’s so good 😊

26 de julio de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much Neshite for your lovely review! I’m so pleased you love your sign.

Have a lovely day and take care

Kind regards, Erin

Valorada con 3 estrellas sobre 5

Unsure

I placed my order on 07/04/2023 and order was not fulfilled until 23/06/2023.
She gives a 2-8 week time frame.
I had to chase up my order at the end of May and was told it would be sent out by the end of the week.
I chased my order again mid June and she said she would check with Royal Mail. I asked for a tracking number and she failed to provide me with this.
I have checked with Royal Mail myself and items sent out 1st class do actually have tracking numbers. You just can’t track where the item is.
The fact that she couldn’t provide me with a tracking number makes me think my order was actually missed.
A replacement was sent out again and received 23rd June 2023

Time frame is far too long for these products. If you can’t fulfil orders between 2-8 weeks, change your time frame and let customers know.

If you claim you are a small business and can’t keep up with orders then look into hiring staff as I can see, I am not the only customer with missing delivery, or consider changing your delivery providers.

23 de junio de 2023
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Hello and thankyou for your review,

Your parcel which unfortunately was lost within the mail was posted out to you within my 2-8 week lead time with Royal Mail.

Once a parcel has been posted it is out of my possession and Royal Mail are now responsible for this parecl, if this gets lost within the mail there is absolutely nothing I can do about this situation as it is completely out of my control. When this unfortunate situation occurs I can either refund your order or replace your parcel which I have done so. I do understand that this replacement was posted to you outside my lead time however that is what you have requested. “If this is lost, I would love a replacement sent out please” - you where aware at the time of requesting this that this replacement would be received outside lead time.

As you have stated in your review, You have requested from me on multiple occasions a “tracking number”, Royal Mail 1st class signed for method of postage is NOT tracked. There is a reference number which provides the sender with delivery confirmation and signature but there is no tracking whatsoever to this service. I can see I clearly explained this to you at the time via Instagram messenger.

UK post office website states “ Royal Mail Signed For® and 1st and 2nd Class parcel services aren't tracked throughout their journey. They provide the sender with online delivery confirmation.“ - www.postoffice.co.uk

Both postal receipts are in my possession so please feel free to get in touch at any time to see both of these proof of postage as I have offered to show you previously.

I have tried other delivery services such as fastway and yodel direct, both more expensive with equal issues, regarding hiring of staff - I do not have the facilities at my family home to have staff coming in and out, this is a small business and I would like to keep it that way, my products are handmade and unique and that’s what makes them special and attractive to so many customers. When orders get too much to handle I stop my adds and stop taking orders accordingly.

Regards, Erin


Valorada con 5 estrellas sobre 5

Wow 🩷

Thank you so much for our gorgeous new front door sign, it has completely transformed our home. Erin was so attentive from placement of order all the way to delivery. What a lovely girl Erin is and what a fantastic little business you have. I would not hesitate to order through you again. Thank you again lovely xxxx

7 de julio de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou so much Leanne for this lovely review and supporting my small business 🤍delighted you love your sign also!

Take care, Erin xx

Valorada con 5 estrellas sobre 5

Beautiful products

I couldn’t be happier with my sign! It’s finished to a very high standard and looks as beautiful now as the day I put it up around 8 months ago.
Erin was very helpful when I was unsure of which colours to choose replied to all my queries within 24 hours.

10 de noviembre de 2022
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Thankyou Lauren for this lovely review 🥰so glad you love your signage.

Take care, Erin x

Valorada con 5 estrellas sobre 5

Quality Signs

Excellent service, easy to follow website when ordering and the quality of the signs are amazing. I would highly recommend. They do take up to eight weeks, but it is worth the wait.

30 de mayo de 2023
Opinión espontánea
Logotipo de Bellabluedecor

Respuesta de Bellabluedecor

Hi Sandra,

Thankyou so much for this lovely review, it is so appreciated! I'm so happy you love your sign.

Take care, Erin x

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