Bell Group Ltd Opiniones 

i would give zero if i had a choice first job put new loft entry left all the dust and did'nt attempt to tidy up, second came out to remove suspected aspestos and managed to damage paint work with no apology even though i sent them photos of the damage . finally booked me in a carpenter for 9am and it was a no show, i don't trust anything this company does and im thinking of suing their company for the stress they have caused

Andy, Kevin, Adrianna and many others were involved in renovating my bathroom and toilet. They did an outstanding job and I am very pleased with their work. Work quality was great, communication was great. From Oxford.

Absolute joke of a company.
I'd give them zero stars if I could.
They're contracted to carry out work for Almond housing in Livingston.
Take 8 weeks to replace plasterboard in a cupboard where Ii was leaking water from my upstairs bathroom.
Sent one man out to do a 2 man job.
The one guy who came out was actually OK.
Poor guy even worked through his lunch break to do as much as he could.
But when he took off our stair rail.
I noticed this hole on the rail after he left
Then the painter who was meant to come out today 26th August.
Phoned in to say he had a bereavement.
Which the guy has my deepest sympathy.
But surely a big company like bell will have more than one painter.
They said we do have more than one painter.
But they're on other jobs.
Sorry but this job should have priority.
I've been waiting bloody 8 weeks to have a small cupboard repaired.
Absolute shocking way they treat people.
Then when you try and phone them.
It just gets ignored.

Bell Group attended my home contracted out by Places for People to install solar panels. The behaviour and workmanship of two electricians were, in my experience, completely unacceptable.
They were dismissive, arrogant and did not communicate throughout the visit apart from when I challenged them regarding two fans, they are an inferior replacement for the higher specification fans fitted just over a year ago following a surveyors recommendation. They left without saying they had finished, failed to explain what they had done, gave no information regarding the inverter or changes to electrics in the kitchen, just simply walked away.
Their housekeeping was appalling. They left cut electrical wires on the kitchen floor, made no attempt to ensure the area was left safe and tidy before leaving
Even more concerning was the lack of dust control. They drilled into internal walls without using dust sheets to protect my kitchen worktops or floor, without any visible dust extraction, and without sealing off the work area. The entire kitchen, including food preparation surfaces, was left covered in construction dust.
Drilling into brick, plaster, and motor can generate Respirable Crystalline Silica (RCS), a hazardous dust that should be properly controlled. From what I observed, there was no effective containment or control of the dust created, leaving me to clean up the contamination myself.
Overall, I believe the work carried out fell well below the standard of reasonable care and skill expected under the Consumer Rights Act 2015. The lack of professionalism, poor housekeeping and disregard for basic health and safety were utterly unacceptable.
The lack of customer follow-up from Bell Group's management is abysmal. Despite the unacceptable standard of work and conduct, there has been no meaningful communication, accountability or evidence that customer concerns are taken seriously.
I would not allow these electricians back into my home and would not recommend Bell Group based on this experience. 1 star - I would give zero if I could.

I would put no star if possible.
The most outrageous experience ever if we weren’t with a housing association they would have never returned from day one.
Threatening behaviour from contractors, unbelievable little communication throughout and not one satisfactory conversation with any of the staff from contractors, reception or contract manager John.
Over 6 weeks to do a 3 day job and not one day did a job get done the way it was supposed to. From contractors napping in their van, urinating in our communal stair (despite working in the working toilet), physically and verbally threatening an elderly women and.
Damaging property and not one ounce of respect shown, everyone hired lies.
And this is just highlighting a few issues

Never never again

Absolutely delighted with my new kitchen thank you so much to Ellie who has been fantastic in the communication with me and very polite lady and to the workers who have done a great job.

Like most people have commented, I have had a dreadful experience with this company. Was told a new bathroom was being fitted. I live in Home group housing association. These are the contractors performing the work.
Was told before my bathroom was fitting the electricians would need to come round. I had to cut my holiday short in Spain anyway they never bothered turning up. Nobody even phoned me. What a joke of a company! I was waiting in all day.
Cowboy outfit which cannot perform simple tasks!
Phoned today and was told he was sick and didn’t bother to phone anyone about his appointments yesterday..
That basically sums this company up! Pathetic!

We had a new kitchen done by bell and the person who kept us updated on everything what was happening was Eille she done everything to make things run as smooth as it can. Thankyou for everything you have done !!!?

Follow up to review 2 weeks ago.
I sent email to Bells Groups talk to us email address and got a reply that it had been forwarded to the local branch. Yes the local branch whom I have issues with!
I have now been in contact with Mark Henderson - Chief Executive of Home Group and some things - not all are getting resolved. End of week 3 and kitchen has eventually been fitted, just waiting for flooring and electrics to be finished. The rest of the house is still a bomb site - THREE WEEKS later and im still living like this. Bell Group and Home Group do not care that you are a disabled person and struggling to live like this. My WHOLE HOUSE needs decorating and I have been offered a minimal amount to decorate, this won't even cover the cost of paint etc. Ceiling coving has been cat in multiple places, you said it would be replaced, when?? 2 wooden floors have been wrecked, you have agreed to replace the bedroom flooring but what about the lounge? Again being disabled I am unable to decorate myself, do you care? NO.
LEGAL ACTION has now commenced against both Bell Group and Home Group and claims now filed with County Courts / Small Claims Court! BEWARE OF THIS TOTAL JOKE OF A COMPANY. IF YOU HAVE WORKS PLANNED BY THEM I WOULD ADVISE YOU TO CANCEL!!!!!

Bell. Why do you even bother putting up comments to contact you when you never reply anyway. Sort you're unskilled site managers out who couldn't run a bath let alone these clowns. Saying sending out repair men and no one shows up. I've had to get all these repairs done myself which is costing me. Change you're name to bell liars

Bell end company, taking family parking spaces, probably they are lazy to even walk. I wouldn't trust them with any job where they likely have to move. I was only able to post pictures of this on google reviews.

Great staff and the work was spot on could not fault them 👍👍👍👍👍

There staff were amazing from start to finish took all our needs into consideration and the work completed was first class .
All their staff were friendly and informative through the whole process would highly recomend

UPDATE no 2.
Finally 'finished' after 20 days , but to add insult to.injury they have not plumber the Dishwasher in, despite a plumber saying everything ok.
Also, the decorator was S*!? I could have done better. He did one coat and I can see the writing through the paint where the kitchen fitter wrote COOKER
position!

Where do I start? From start of work there has been so many problems with my Kitchen refit through Amplius HA formerly Longhurst Group.
1. The day the kitchen work was due to be started (Monday 16th March) and after me clearing out my Kitchen of all items except appliances which I was told I could leave in place, I had a phone call from Chris Twyenham, Contracts Manager to say that my Kitchen would not be started that day. I asked when work would start and he said he had "no idea". When I pressed he admitted that the kitchen had not been delivered. I asked why he did not phone me Friday to let me know so I could have postponed clearing out my kitchen, he really had no answer. I phoned HA team and told them. Later that day Chile from Bell rang and said most grudgingly that they would start work the next day. Tues 17th. So in a nutshell Chris had lied to me.
2. Tuesday came and went and no workers turned up.
3. Wednesday 2 guys came and ripped out kitchen. I think Electrician came to take a look.
4. Work was scheduled to take place start to finish 10 days it has been 15 days and still decorating to be done.
Aside from these items, workman have:the
Rushed jobs, left mess,
Parts were missing e.g. Coloured filler panels, when I complained I was told that's how it's supposed to be! Wrong design so worktop needed changing, wrong tiles were delivered. I was told that it would be sorted but still waiting.
A Friend gave me an end panel of the same colour in case they couldn't get hold of one and the plumber stole it.
The flooring man removed all the appliances out of the kitchen to lay the flooring great, but he did not put them back. When they were put back the next day the plumber did it and scraped the brand new flooring ruined it.
My back door handle was broken by someone but instead of telling me they botched a repair with Mastic.
The plumber who.moved

All in all a very bad experience and it's still not over. Most of workmen were polite and friendly, but I really don't understand how badly they are managed. Three different electricians came out and 2 different plumbers.

But today Sunday 5th April (Easter Sunday) took the biscuit. I put a load of washing on and it flooded my Kitchen. When the plumber left he said it was all working. Co

I am disgusted by the service, having worked in the Kitchen design business and employed many trades people myself in my own homes I can only say Bell and their contractors are worst I have ever seen.

Thank goodness Amplius have withdrawn their business, it is definitely the best decision.

I know nothing will or can be done now but I feel i need to vent my frustration and anger. Hopefully these reviews help other businesses see what an unprofessional company Bell is.

UPDATE.
ON TUESDAY 7TH the site manager arrived and managed to re plumb the washing machine (without leaks). A plumber has since rectified the previous useless plumbers shoddy work.
Site manager advised that a decorator would arrive on Wednesday 8th to decorate and it would take one day (lol).
Needless to say said Decorator did not turn up and when i messaged the site manager at 11.53 he said that he had "forgotten" to let me know that he would not be attending!
Thursday 9th the decorator turned up at 9.15 I asked how long he would be here and he said " all day". He did 2 hours work before shouting to me "I'm going out". At 2pm he still had not returned, leaving the kitchen a complete mess with the kitchen cupboards sealed up and equipment and dirt every where.
I called the Site manager to inform him he said "apologises he's had a family emergency".
The problem is that having being told it would be finished by today i placed a shopping order to be delivered this evening, but I can't use the kitchen.
Tomorrow with be 20 days in on a job scheduled for 10 days! And it's not even finished yet.

Gina Lawless

I recently had a new bathroom installed by Bell Group, and I couldn’t be happier with the entire experience.

From the very beginning, Ellie-I’ve unfortunately forgotten her surname, but I hope she sees this and gets the credit she deserves-provided exceptional service. She was always available throughout the process, from the initial consultation to helping me choose the perfect colours, and was quick to address any questions or concerns I had. Her support made everything feel straightforward and stress-free.
I would also like to give special credit to the installation team. They worked incredibly hard to ensure the project ran smoothly while minimising disruption to our home.

Thanks to their effort and professionalism, my family was able to continue our daily routines without any inconvenience.

I am also currently having my kitchen upgraded with the Bell team, and I’m really looking forward to seeing those plans come to life.

Thank you, Ellie, and the entire team. I absolutely love my new bathroom and would highly recommend Bell Group to anyone considering a renovation.

Ellie and the contractors were all fantastic from start to finish. There communication was great and my bathroom looks amazing, so happy with it. Thank you

Bell group maintenance working for aster property services has now been to my home to redo there bad workmanship this time they had to make good some cracks on the outside walls of my home BUT!! They did not fix the cracks then used the wrong paint which don't match the rest of the house AND NOW!! The paint is now peeling off the walls..
Please change your name from bell group ltd to bodge it and scarper ltd.

I recently had my kitchen refurbished by Bell. On the first day there was an issue with my central heating, Bell dealt with it well and everyone was really helpful and got it sorted out ASAP. El was really helpful and kept me updated and sorted out any little issues that came up quickly. Overall it was a positive experience and I am really pleased with my kitchen.

Great service from start to finish, extremely happy with the work done in my home..
Also have to say Ellie who has been nothing but professional and constantly updated me on everything that was being done and at what time is an absolute credit to the company. And such a friendly, lovely woman too.

Very friendly and down to earth! As someone who’s wary of having workmen in my home they put me at ease being so professional and friendly. Ellie is so down to earth and constantly checked in with the progress. Very happy with their service