Bell Group Ltd Opiniones 

I Recently had my Bathroom Refurbished by Bell Group Ltd .They have done an Amazing Job from start to finish..Many Thanks to Ellie for promtly responding to any of my queries or concerns along the way nothing was too much trouble for her she is a Credit to Bell Group .
Special Shout Out to Darragh ,Josh and Dave and all the team of Painters for your Professional and friendly manner whilst working in my home it was much appreciated.

ASHP - Heatpump (with new radiators)-Solar panels-Wall insulation-Loft insulation...Originally told works to start 17th October 2025....todays date is 7th March 2026. All jobs are still not complete. Massive issues with all aspects of their works. Eg. Non arrival, change of dates, incomplete work, non response to messages, and so much more. I have a huge amount of emails sent a huge amount of whatsApp messages. Meetings arranged to sort but still issues arise. I DO NOT RECOMMEND. There seems to be a huge amount of confusion within the group and lack of communication. People arriving, unable to do the work, arranging to come back but then not arriving... Water flooding hallway... Burn marks on hallway carpet...uncovered carpet with men trooping inside upstairs and down with wet dirty shoes....Wall insulation entering into the bedroom over clothes etc...Visit from IAA (insulation Assurance Authority) telling us they have issued a Category 1 failure (works need to be rectified within 24 hours.....and the list goes on) I have had consistent contact with ONE person who has I feel has gone above and beyond to help (even though it is not within their remit). I am happy to name this person if you are interested.... I am happy to arrange a meeting to discuss with management (face to face). Sadly, this has been one of the worst companies I have ever had to complete any works to my home. Never again.

thank you and your team that have done the job very quickly and well all is good now. just had a few things left to do and Ellie has them done for me in good time, Thank you ellie the job has been done properly on my bathroom Very much appreciated

L4 Area.
My experience with Bell group has been amazing! Everything has ran smoothly with my new kitchen and ive been updated every step of the way.
Ellie has been on the ball the whole time, calling texting and visiting to make sure everything is as planned. Ian has always answered any questions or queries i have had while the engineers have been in my home, couldnt ask for a better team they work really well together, really trustworthy and get the job done.
Thank you Ian & Ellie & Bell Group for all your hard work, would definitely recommend.

My experience with the bell group have been amazing, every contractor has been professional and reliable and nothing has been a problem for them at all. I would personally like to highlight how amazing Ellie has been, kept.me updated daily, sorted any problems and has gone above and beyond

My experience with bell wasn’t good to begin with I was waiting over a month for good communication and a plan for my kitchen to get finished.

Ian has been great keeping me updated coming to see the problems and sorting most himself whilst he was there he has been lovely and the fact I have answers when I’m asking questions is great. If you need your kitchen doing I think these are the go to now. Thanks Ian

I would like to thank Ellie for helping me with a few problems I had. when you ring Ellie she trys her hardest to help you. She is a pleasant and nice girl to talk to.

Kitchen got put in pretty quickly and job was done really well. All workers were really polite and have done a really good job. Really happy with the end result 😊
Ellie was really helpful and on the end of the phone when I needed any help or had any questions too 😊

WCHG sent these cow boys to my garden. After they left two well established 3½ ft lemon cypruss conifers were left snapped . I checked my ring footage and to my supprise one of the cow boys has used his hand to lean and move the main branch at a 90 degree angle, to be able to paint behind it, snapping it in the process, then they did it to my other conifer at the other side of the flower bed, these conifers are uselees now, and will no longer grow any taller.. These guys have no respect. I will be pursuing compensation via complaints, and if need be court action if WCHG doesn't resolve the issues.

Kitchen install : Walton.
Each and every contractor that played their part in this kitchen installation left it clean/tidy & were polite & professional.

I was made aware in advance of the works to be carried out, as well as the day to day schedule of which trades were in on what day (so helpfull)

Top quality kitchen thank you guys/girls

Absolutely flawless 10/10
Well done Bell👍

All the lads & ladies on site were great! Painter was singing his head off bringing life to our home while he worked. Communication has been amazing, I was kept up to date daily. Everyone has went above and beyond! Love my kitchen.
Liverpool Walton area, I have dealt with Mick, Chris plumber, Ellie and Ian

Love this bell groups know hard work change my new kitchens wow look different beautiful 😍am thank you very much for a bell group

Ellie Beck - who organised all the contractors has been an Angel. Above and beyond customer service! I absolutely stunning new kitchen and every single workman / lady has been so polite and I’m so happy with our new kitchen !

Gavin ford was aware of the damages and crap work carried out by your contractor and made every possible excuse possible one year down the road and still not done anything

Hi hello
This bell group start kitchen work from 21-10-25 until now not completed, left inside our property lot of rubbish and electric job of kitchen not finished also 3 cupboard left in floor not fitted very poor service.

So Bell Group asked me to email them (so I did) 8 weeks have passed and not a dicky bird back from them!!!
They are still Ghost Recruiting too - as they haven’t been able to prove that they aren’t!!

Having them replaced my flat door on 20th jan why it take 5 months after the first vist to replace when flagship aproved it in back in august

[07/11, 10:01] Rita: Shower 🚿
Ken did a fantastic job EXCELLENT if I could score out of 1000 I definitely definitely would 👌👌👌👌
[07/11, 11:38] Rita: I need to give the same review for John like I did for Ken
They have been FANTASTIC AMAZING I'd give the Same score I gave Ken to John as well
[07/11, 10:01] Rita: Shower 🚿
Ken did a fantastic job EXCELLENT if I could score out of 1000 I definitely definitely would 👌👌👌👌
[07/11, 11:38] Rita: I need to give the same review for John like I did for Ken
They have been FANTASTIC AMAZING I'd give the Same score I gave Ken to John as well & Sarah

We recently had refurbishment works carried out by Buston and Maughan, overseen by Bell Group on behalf of Home Housing. As part of this, a new bathroom was fitted. Unfortunately, within just four weeks, we experienced three separate leaks: one from the toilet and two from the bath.

The leaks from the bath were particularly serious, as water came through the downstairs ceiling on two different occasions. Despite four separate visits from Buston and Maughan, each time we were reassured the issue had been resolved—yet the problems persisted.

During the third visit, one of their plumbers completely smashed the bath side panel and attempted to “repair” it with silicone, which was completely unacceptable. On the final visit, I insisted that Denise and Ian from the Bell Group attend to inspect the work. They were visibly appalled by the standard of workmanship and, to their credit, acted swiftly and professionally to put things right.

Although work is still ongoing, the communication and follow-up from Denise and Ian have been excellent. However, based on our experience, I would strongly advise avoiding Buston and Maughan if you want a job done properly. A quick look at their Google reviews will tell you everything you need to know.

Booked in to have all our windows replaced today (29th September) me and my husband have had to book the day off work. Also Had to prepare all the house and the outside so window fitters have easy access to the windows inside and out. Normally the company that BELL group have sourced, arrive at your property bright and early ready to start.

Well…
I waited until 8:30am no one had showed up yet so I ring HOME Group up to find out where the window fitters are, as I have had no phone call with updates at all. Only to be told there was no mention nor slot booked in for me!

BELL GROUP have screwed up yet again! They seem to like lying to you about when work will be carried out yet don’t turn up or lie saying no one was at the property to let the workers carry out the job even though we have a ring camera for the evidence that no one turned up!

Absolutely disgustingly run company. I have had no phone call or text message from them at all! I have had to chase them around!