Beloved Shirts Opiniones 

Respuesta de Beloved Shirts

29 dic 2019

Hi there!

We appreciate your interest. There is nothing to fear! We are here, clear and transparent. If you order a Fiji Hoodie, please be reminded that there is an estimate 10-business days to craft after you made your purchase. Then, we will add the days of your preferred shipping method. You will get a timely update regarding your order's status via email and if you have any questions, you may always contact us through our chat team or support through info@belovedshirts.com. Our happiness team will be there to assist you.

I hope this ease your mind and decide on getting the Hoodie. We also have an on-going End of Year Sale you might be interested in.

Let us know if there's anything else we can help with.
Gin

Respuesta de Beloved Shirts

26 dic 2019

Hi Jinger!

We appreciate you reaching out regarding your order. We are here to help and clarify your order's status.

I have checked and investigated. You initially made your order on Nov. 23rd, Saturday. We start the production of your order the next business day which is Nov 25th. It takes an estimated 10-business days to complete as all items are made-to-order. Then, we delivery based on your chosen shipping method: FREE Standard Shipping (10-20 business days). Today is the 14th business day under your chosen shipping method and the courier advised us that it's currently in-transit with an expected delivery date of December 26th by 8PM which means we are still within our provided lead time for your order to arrive.

I apologize, sincerely, as it seems you missed our notice regarding the item production and shipping lead time which are both noted on the item description as well as the email we sent when we confirmed your order. We also send notices regarding your order status which I guess went to your spam. Again, I am really sorry for all the inconvenience.

Let me know if there's anything else I can help with.
Gin

Respuesta de Beloved Shirts

24 dic 2019

Hi there, Melanie!

Gin from Beloved.
First of all, I would like to apologize for all the inconvenience and delay this has caused. As what I have investigated, your order inquiry and resolution has been given through our support team at info@belovedshirts.com.
Based from what previously happened, we experienced a system glitched in October which highly affected most of our customers who made their purchase within that period, this includes your order. We never intended to cause you delay and I hope the resolution you were provided by our support team is helpful enough. Please let me know if there are anything else we can help or assist you with to fully satisfy and make up for the experiences you had with us.

Still, I would like to extend to you our teams' sincerest apology and thanks for giving us a chance to make things right for you.
Have a great holiday!
Gin

Respuesta de Beloved Shirts

19 dic 2019

Hi Kristine!

Gin from Beloved.
I'm so sorry to hear your experience. 4 months is simply a long time to wait for your item and I can only image how terrible going back and forth with us and the courier might have been. We are here to help you resolve this matter to the best we can.
I have investigated your order and it seems that this is now being handled by our dedicated customer service at info@belovedshirts.com. Please allow us to make this right for you.

Still, I would like to extend our sincerest apologies for the options initially provided, specially as we require electronic transaction to refund your purchase.
Rest assured, we will do our best to find a way to refund you the amount of your purchase.

We look forward to your positive response.
Gin

Respuesta de Beloved Shirts

17 dic 2019

Hi Logan!

We appreciate you bringing this to our attention. I was able to check and investigate your order and the shipping status.

Initially, you made your purchase on the 19th of November. A day after you made this, we count an estimated 10-business days to craft. This information is also noted on both the item description and the email confirmation when you successfully made your purchase. After the production is done, we then proceed with shipping the item within the duration of your chosen shipping method: 9-14 business days. As of this moment, we are on the 10th day of shipping your order.
USPS already updated information regarding your order and it's expected to arrive on 19th of December which is still within the estimated shipping period you paid extra for.
Still, we apologize for any inconvenience. The time that we forward your order to the courier we are blind and no control on the timely information they release.

Rest assured, your order is headed your way!
You may check your tracking number or email to trace your purchase.

I hope I was able to help. If there's anything else we can assist you, you may forward all your inquiries to our info@belovedshirts.com for us to properly assist you.

Thank you and have a great day!
Gin

Respuesta de Beloved Shirts

13 dic 2019

Hi Martin!

I am really sorry for the experience you had to go through. It seems that you have been missing all our messages in the first place.

I have investigated your order and I found that after you ordered your custom design items on the 24th of October, we also sent you a mock-up design for your approval on both items later that day. We then sent you multiple emails without receiving response on the following dates: November 4th and finally, on the 21st which marks our 14-days policy, where in, we informed you that we will go ahead with crafting your order.
We only heard from you on December 4th, the first time you tried to check on your order. I personally replied to your email on the same day, informing you that your order is already in production and sent you mock-up designs on what you may expect to arrive. Then you contacted us again on December 12th at around midnight which took us a few hours to response. I hope this made things clearer that we have no intention not to respond or delay getting you information you need for your order. There are also times when some emails direct our messages to spam and I assume that's what happened here.

Again, please let me extend our sincerest apologies for what have happened and we thank you for allowing us to make things right for you through our info@belovedshirts.com email. Let us know if there's anything else I can help with.

Gin

Respuesta de Beloved Shirts

10 dic 2019

Hi Mikko!

Thank you so much for giving a 4-star rating. We truly appreciate your feedback with our product and services. We will continuously improve and give the best service we can.
Still, we would like to apologize for the long wait in shipping. We are now exploring other options for our shipping methods and hopefully next time, when you order again, this will no longer be an issue.

We look forward to seeing you again at Beloved!
Gin

Respuesta de Beloved Shirts

2 dic 2019

Hi Jude!

We appreciate you reaching out. I'm sorry to hear about your experience about the item. I understand that you were advised regarding the production and crafting of your item, this is our standard to give expectation on what stage your order is in. All of our item goes through this process which includes cutting, sewing and printing of the designs.

We do have a return and exchange policy in which we are here to assist you. We hope to resolve this matter for you the soonest and if you consider, we at info@belovedshirts.com would like to help you further.

Looking forward to your positive response!
Gin

Respuesta de Beloved Shirts

29 nov 2019

Hey Anthony,

Alvin here again. I just wanted to update you here as well.

As I have promised, I processed a full refund including your Premium Shipping payment. I am really sorry if the experience was unsatisfactory, but I hope we were able to resolve it accordingly.

I would really love if you can update your review based on the service I provided. It would mean a lot to us. More importantly, we hope that you could give us another chance in the future. We would love to see you again here on Beloved!

All the best,
Alvin

-------------------------------------------------------------

Hi there,

Alvin here from Beloved. I am so sorry to hear that.

If you can get back to me with an order #, I can check and find out what happened. I am also more than willing to find a solution for you to be compensated. Please reach out to us at info@belovedshirts.com.

I apologize in advance if you weren't made aware. Our production for custom items is 10-20 business days. And we only start its production once you provide approval of the mock-up we sent. From there, once production is done, we ship your order based on the shipping method you paid.

I understand that it seems to take longer than expected, but this is just due to its custom nature. Nonetheless, I'd love to see what happened and see if we can get this resolved as soon as possible. Please get back to us via the email address I provided.

All the best,
Alvin

Respuesta de Beloved Shirts

26 nov 2019

Hi Emma!

We appreciate you reaching out to us. Sincerely, we apologize for your experience.
I've checked and validated what happened and based on my investigation, around the month you ordered which is 15th of October, we experienced a system glitch which took us three weeks to identify. Again, we are really sorry for this inconvenience which caused the delay in your order.
Initially, we refunded the express shipping cost.

As I understand, we have contacted you regarding this matter through our info@belovedshirts.com. We hope to resolve this matter for you the soonest.

Looking forward to your positive response!
Gin

Respuesta de Beloved Shirts

21 nov 2019

Hi there!

We appreciate you reaching out to us. We apologize for the experience you had to go through.
I am here to help. If you have the tracking number of the item you sent back, I will be the one to sort this for you.

Each item return usually takes days or weeks depending on the courier. Then, once it arrives at our warehouse, we still need to sort/arrange them.

If you can send us an email at info@belovedshirts.com, including the order number and tracking number you got when you mailed it back, I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance.

Again, I apologize for the inconvenience.
Looking forward to your positive response!
Gin

Respuesta de Beloved Shirts

12 dic 2019

Hi Stephanie,

Alvin here from Beloved. Hope this finds you well!

I just read a review from you in TrustPilot and I am so sorry about the experience. I can only imagine the frustration you have to go through with our process, which I really apologize. You mentioned that my colleague Ely wrote this phrase in All CAPS, "IT TAKES 10 BUSINESS DAYS." I checked our email conversations with you and I don't actually see any reply from Ely (or someone from the team who did so). Ely, however, did write the word "business" in ALL CAPs, but I assume it was meant as an emphasis.

As for the crafting of your order, I checked with the team and our manufacturer and it seems we actually crafted and shipped your order within our promised turnaround times. I'm aware that you already know this but our crafting is 10 business days + shipping (based on the shipping you have chosen). You also mentioned someone from the team yelling at you and I apologize if that did happen, but I would appreciate it if you can send me proof of that. At least, from there, I can check with the team and find out what happened. As far as these email exchanges are concerned, we've never yelled or made some offensive remarks.

As for our products being made outside the US, we never claimed on our website that they are sourced/crafted in the US. I assume you would have read our FAQs and understood that our manufacturing process has since been moved overseas. Again, we never claimed about being made in the US and we even stated this on our product descriptions, checkout page, FAQs, etc.

Lastly, I never begged for a positive review from you and you can always check my previous email as it was me who sent you that message. I only asked that you write us a review but I didn't mention it to be a positive one (please see attached file sent to your email). Still, I appreciate you leaving us a review - it always helps us improve our customer service.

If you can send me proof of us replying to you in ALL CAPS or yelling at you, please let me know so I can take immediate action. I will also process a full refund as compensation for the inconvenience. Again, I apologize for the entire process. Let me know your thoughts.

Alvin

------------------------------------------------------------------------------------

Hi Stephanie!

Thank you for reaching out to us. I apologize for the experience you had. I understand that it seems we did not follow our time frame. However, to clarify that we definitely follow and provide our customer a standard lead time of both production and shipping for proper expectation, let me explain to you what happened based on our investigation.

Initially, you ordered your item on the 6th of October which is a weekend. Production time will starts the next business day which is a Monday, 7th of October and should be completed on the 18th. Then, ships the next business day which is the 21st. You've chosen the Free standard shipping which takes 10-20 business days to arrive. The maximum estimated date of arrival is November 15th but the item was tagged by the courier delivered by the front door/ porch on November 7 at 5:08pm which means, it arrived earlier than the provided expected time of arrival.

In regards with the fabric, the current material that we use is the best match for the kind printing which our manufacturer uses. We apologize if the item did not have a tag, we at info@belovedshirts.com are here to help and handle your concern accordingly. We can check and find out what might the problem be and offer you a quick resolution.

Looking forward to your positive response.
Gin

Respuesta de Beloved Shirts

9 nov 2019

Hi Bradley,

Alvin here from Beloved. I really apologize for the inconvenience. I assure you that we're not stealing your money or anything.

Please contact us directly and we can refund you the amount you paid for the premium shipping for the inconvenience. I also apologize if the tracking #s got mixed up, but the recent one we gave you should work.

Looking forward to your positive response.

All the best,
Alvin

Respuesta de Beloved Shirts

8 nov 2019

Hi Steven!

Thank you for reaching out to us. I apologize for the experience you had but I understand that your concern is currently being handled. I assure you that your issue has gone through our manufacturer's evaluation which resulted to what seems to be a misunderstanding.
Initially, we requested photos of the item as part of our protocol to proceed with the remake. I've personally informed you that we'll get back to you once an update from our manufacturer is provided. This took 2-3 days and is the reason why another representative contacted you. He was trying to confirm if the process of remake which I offered is your final choice, now that we can proceed with it, or if you'll opt to get a refund instead. I assume it's a remake that you want because that's what you expressed on your other emails. I sincerely apologize if we needed to make this confirmation. Rest assured, it has been processed.

Regarding mystery charges, we encourage you to check your billings as we have not encountered this yet. I am confident enough to assure you that all your charges are discussed and are only those concerning your order.

You may check your email about an update on the remake of your order.

Looking forward to your positive response!
Gin

Respuesta de Beloved Shirts

13 oct 2019

Hi Nikki,

Thanks for reaching out to us. I am so sorry to hear about your experience. I am pretty sure that we've always tried to stay on top of our customer service, but I apologize if the experience is otherwise.

If you can send us an email at info@belovedshirts.com, I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance. Again, I apologize for the inconvenience.

Looking forward to your positive response!

Alvin

Respuesta de Beloved Shirts

12 oct 2019

Hi Rebecca,

Alvin here from Beloved. I am so sorry about the experience you had. I can only imagine your frustration. I do acknowledge the delay in our responses these past few weeks. We've been getting a lot of orders lately and it has just been crazy. While we're happy to see those orders increasing, we should have anticipated the amount of work we needed to cover. For that, we apologize.

I can see here that your order has already shipped out, but I would appreciate it if you can get back to me with your order # so I can make sure it is yours (I can't see it here in TrustPilot). And since this is way past our turnaround times, I am more than happy to refund the payment your did for the express shipping.

Again, I apologize for the slow update. We really are. Hopefully, when we resolved this issue, I can encourage you to update your review. Either way, I am more than happy to be of help. :)

All the best,
Alvin

Respuesta de Beloved Shirts

30 ago 2019

Hi Ash,

Alvin here from Beloved. I am so sorry to hear about your experience. We always try to offer the best customer service possible, but I guess mistakes do happen.

As I've explained in my emails, we have a crafting period in place, i.e. 10-20 business days, for our custom items. We require longer crafting due to their unique nature. We have also stated on our website that our products are made overseas, not in the US. I have also been communicating with you, trying to do our best to deliver the item as soon as possible.

I am so sorry about the typo, which stated 10 business days. I have since explained it to Steven and he was more than happy to understand the situation. I have sent you another email to further resolve this and, hopefully, you can get back to us.

All the best,
Alvin

Respuesta de Beloved Shirts

1 ago 2019

Hi Henry,

I am so sorry to hear that. I am pretty sure there is an explanation. Would you mind contacting us directly at info@belovedshirts.com and I can help you accordingly? I would really love to find out what happened here.

Also, it is true that our new manufacturer is based in China. I am confident that we have addressed this with our customers and placed information about it on our website. I would also like to take a look at that mysterious fee you mentioned. If you could send us a message via the email I provided, I would greatly appreciate it. I can take a look at this issue for you and make sure to provide a solution.

Looking forward to your positive response. Again, I am so sorry about this inconvenience.

Sincerely,
Alvin

Respuesta de Beloved Shirts

21 jul 2019

Hi Sandra,

Thank you so much for leaving us a 5-star review. We really appreciate it! We're happy that you liked the overall experience with Beloved. We always strive hard to provide the best customer service possible.

I'm pretty sure you're stoked to see what we have created for. We can't also wait for you to receive it! Again, if you require further assistance, please know that we're here to help. Just send us a message and we'll be there for you.

Thank you so much,
Alvin

Respuesta de Beloved Shirts

19 jul 2019

Hi Sara,

I am so sorry to hear about that. I really am. As I've said in my reply to you via our support channel, we have had some issues with our manufacturer after they moved factories. This caused significant delays in our crafting process which, in turn, put many orders on hold. I checked with them earlier today and was advised that your order should be shipping out soon. By then, you will receive an email with a tracking link.

Again, I am extremely sorry about this inconvenience. I truly understand your disappointment. Hopefully, when we get this sorted out, we can encourage you to update your review. I really look forward to that day.

Let me know if there is anything else I can help you with. Happy to help!

All the best,
Alvin