Beloved Shirts Opiniones 

Respuesta de Beloved Shirts

22 abr 2020

Hi Melissa!

Thank you for the privilege of letting us give you a satisfying product and customer service. We'll do our best to continue to give the kind of service you deserve.

We hope to see you again shopping!
Be safe,
Beloved!

Respuesta de Beloved Shirts

20 abr 2020

Hi there!

We apologize for this inconvenience. I understand that it seems your order has been shipped to the wrong address, may I please request for your order number and I'll be more than happy to check on it and confirm the situation.

We would like to make sure that you receive your order and make this right for you. Looking forward to your response.

Be safe and have a great day!
Beloved

Respuesta de Beloved Shirts

15 abr 2020

Hi Sonja!

Your feedback sends us on top of the world. It is our absolute pleasure to be able to give you a product that somehow made you and your son's day. Our ultimate purpose is to spread happiness through our product and service. We thank you for sharing us your experience which makes us strive further towards the betterment of our company and know more of our Beloved customers have a smile on their faces.

We hope to see you back shopping at Beloved!
Have a wonderful day!

Respuesta de Beloved Shirts

15 abr 2020

Hey there!

We appreciate your review. Short and simple but really means a lot to us.
We hope you enjoyed your item and hopefully we see you again shopping at Beloved shirts!

Have a wonderful day!
Thank you for choosing Beloved!

Respuesta de Beloved Shirts

14 abr 2020

Hey Danny!

Thank you so much for your kind words. We are so happy how your order turned up as awesome as we imagined it to be and it is our pleasure to be able to give you the quality we always aim for.

We hope that this is just a start and we see you again soon shopping at Beloved.
Have a wonderful day!
Thank you for choosing Beloved!

Respuesta de Beloved Shirts

10 abr 2020

Hey Thomas!

We are so thrilled to know how much your son liked our product. This is one of the reasons we are always trying to improve our services and products. Somehow, it's like sharing part of your son's growing up and we are truly honored.

We hope to be there in the years to come and share new designs with you!
Thank you for continuously choosing Beloved!

Respuesta de Beloved Shirts

7 abr 2020

Hi Lauren!

We are so touched beyond words with your review. This means so much to our team to know that we are able to get you the service we always aim for. We will try our best to work on more designs and soon get the mystery designs back on our website.

Still, you might be interested in some new designs we have especially now, we are doing our Spring Cleaning Storewide Sale.

Thank you for choosing Beloved!
See you shopping the soonest :)

Respuesta de Beloved Shirts

30 mar 2020

Hi Ms. Sheri!

Gin here from Beloved.

I understand that you are pertaining to a certain Beloved company. However your name and reference number provided does not match to any orders under our company. I'm sure that you have mistaken us for a different company. In light to this, may we request for you to take down this review as this will reflect on us.

Thank you and hoping for your understanding.

Respuesta de Beloved Shirts

24 mar 2020

Hi Lisa!

We appreciate your feedback regarding your experience and we apologize for the inconvenience.
Please allow me to explain my findings after I investigated your experience. You placed an order last February 16, 2020 for an Avocado coin purse which is one of our rare imports and is tagged as pre-ordered on our website which usually takes 10-20 business days + your chosen shipping to arrive.
I understand that you initially contacted us to check on your order on 13th of March and I am really sorry that it took the 15th for us to respond. From there we found that your order fell on our staging site and explained to you that we have yet to process your order due to the incident. We offered you two options regarding the matter, "If you're willing, let me know and I can put this into production right away. I'll also see if we can expedite it. If not, we're more than happy to proceed with a full refund", from which you chose to continue with your order on the 16th of March. The next day we informed you that your order has been processed and an update will be sent once the item is shipped and the order number is available which only took 6days. Your order has been shipped out and informed to you last March 22nd.

If we check our timeline and if your order did not go to our staging site, it should have been shipped out latest the 13th of March and arrived within your chosen shipping method of 10-20 business days. This means we're still within the correct time period and not really late. Still, due to what have happened, as a valued customer, apart from expediting your order, we tried to offer you 15% OFF coupon.

I am really sorry that we were not able provide you the best customer service experience that we can. But I hope I was able to clear everything. Let us know if there's any other way we can help you.

Thank you!

Respuesta de Beloved Shirts

19 feb 2020

Hi Jacob!

We are so thrilled to receive your feedback on our Mystery design. Sending a surprise designed sweatshirt and knowing how much you liked it is such great music in our ears. You inspire us to create more and keep on improving our services.

Looking forward to catching you back at our store!
Thank you for choosing Beloved!
Gin

Respuesta de Beloved Shirts

9 feb 2020

Hi there!

We understand your frustration. I sincerely apologize for the delay and inconvenience this has caused you especially when you intended for the item to be a present for someone else. Please let us know in what way we can help aside from getting you the order. May I also request for the order number your feedback is related to and we will investigate what went wrong.

Allow us to make this right for you and help you resolve the matter, our support team will be glad to assist you once we receive an email through info@belovedshirts.com with the order number.

Rest assured, we will make this process smooth.

Thank you,
Beloved team!

Respuesta de Beloved Shirts

5 feb 2020

Hi Jairus!

Our hearts are overjoyed with your feedback. Your testimony about our service and the product you received is our purpose and drive in reaching our daily goal which is to put smile on our customer's face. Knowing that not only you but also your girlfriend is satisfied with our service is one big check on our tick box.

We look forward to seeing you again at our store.
Thank you for choosing Beloved!
Gin

Respuesta de Beloved Shirts

30 ene 2020

Hi there!

We at Beloved shirts are so humbled by your feedback. Sometimes, the simplest comment towards our service have the biggest impact. We will certainly keep up to your expectation and strive beyond it. We hope to see you back at Beloved shirts.

Thank you for choosing Beloved!
Gin

Respuesta de Beloved Shirts

29 ene 2020

Hi Brenda!

We at Beloved shirts are so glad to hear your feedback. Your kind words are one of the things we aim in each orders we receive. In regards with tracking number, I will raise this issue with our internal team as we use an automated system to send out information after your order has been shipped out.

Your feedback is highly appreciated! This will help us improve for the betterment of our service.

Thank you for choosing Beloved!
Gin

Respuesta de Beloved Shirts

14 ene 2020

Hi Rachel!

We appreciate you reaching out to us regarding this matter. Please allow me to help.

For any issues with your order, I would gladly assist you and make sure to get you a replacement. This will be processed after our manufacturer investigate and identify the issue. Don't worry, it will be a smooth process as I will update you accordingly through the steps that the replacement will go through.

If you decided to continue with the remake of your order, I will be requesting some details to retrieve the order such as order number. We would also request for the photo of the item you received including the issue which you reported and email to our support team info@belovedshirts.com

I look forward to your positive response and I hope, together we can resolve and agree on this matter. Let me know if there's anything else I can help with.

Thank you,
Gin

Respuesta de Beloved Shirts

14 ene 2020

Hi Bobby!

Gin here from Beloved. We appreciate your feedback and I apologize for the inconvenience this has caused you.

I went back to the discussion you had with our representatives as well as the final email we sent you regarding the issue. It seems that we tried to reach out and resolve this issue. It might have been late but we would still want to hear from you and finally provide you the best resolution we can offer.

Have you had the chance to check our FAQs when it comes to canceling orders? As we have stated in our policy, you have to email us. I understand that you wrote notes there, but those notes are meant for shipment processed by our carriers, not us. Our ordering system is done automatically. That is why we ask our customers who want to process cancellation to send us a message directly at least within a day after placing the order.

In your case, it was already put into production. And, as per our policy, we can no longer process cancellation once it goes into production because the item/s has been crafted already. However, you can always request a return so we can process a full refund. I really hope that you understand that we, as a company, have a policy to follow especially since our items are made to order.

We will be waiting for your positive response.
Let us know if there's anything else we can help with.
Gin

Respuesta de Beloved Shirts

9 ene 2020

Hi Sibeal!

We understand you writing this review.

As I have emailed you before, personally, I am really sorry for this experience as I was one of the representatives who assisted you through this process and I am confident that it was ready due to the status we have in our system. Your order was ready to ship by December 19th and was waiting to be picked up. However, along the way, it went missing. To be honest with you, we did not mean for this to happen and through our manufacturer's investigation, it was in between the shipping that the item went missing. If you may recall, I immediately reached out to you regarding the issue to let give you option which I know is not enough as you intended to use the item for an event.

Again, I am truly sorry. I have processed your full refund the other day and at this stage, please allow the refund ample time to be returned. Let me know if there's anything else we can help you with.

Looking forward to your positive response.
Gin

Respuesta de Beloved Shirts

7 mar 2020

Hey Richard!

We definitely thank you for your honesty and for giving us a chance to make things right. They say, trust goes a long way but it starts with that one step. We hope in the future we'll be able to earn that 5-star from you.

Looking forward to seeing you on Belovedshirts!
Gin
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Hi Richard!

We appreciate you reaching out. I'm sorry for your experience but I'm here to help.

For me to properly assist you, I have investigated what happened. We received your order on Dec 10th and got your approval on the mock-up design by the next day. On the 12th, we started production which takes an estimated 10-20 business days and as I have seen, this was informed to you by the confirmation email. This information is also noted on the description part of the Ugly Christmas Custom Sweatshirt you ordered on the website.
By Dec. 21st, your order completed and shipped out that means, it only took 6-business to craft.
For the delivery, you chose Premium which takes 4-7 business days. The courier attempted to deliver your order on Dec 30th, 6th business day from your chosen method. However, the delivery failed. The courier part is out of our control as they are a separate entity. Still, this means that we were within the lead time we have provided.

At this moment, we would like to request for you to contact your local post to check if they still have the item as they have tagged it to be returned to our manufacturer. In such time that it's confirmed by your local post sent back, I will be on top of coordination and ensure you to get your package delivered back to you.

We apologize for the inconvenience this has caused you. Rest assured, we are here to resolve and assist you along the way. You may also contact us through our support team info@belovedshirts.com

Looking forward to your positive response.
Gin

Respuesta de Beloved Shirts

30 dic 2019

Hi Jessica!

We appreciate you reaching out regarding the order you received. We are here to help!

I have investigated your order and saw the mistake our manufacturer made. I sincerely apologize for this inconvenience, I can only image how you feel. As what my colleague said in her email to you, please allow us to make things right by processing a remake of the item and making sure that you receive the better version of your order. We are waiting for your response through our support team info@belovedshirts.com and we hope to resolve this matter to the best we can.

Again, our whole team is here to assist you through out this process.
Gin

Respuesta de Beloved Shirts

28 ene 2020

Hello!

Gin from Beloved.

I understand that there has been some issue with the item you have received and I am really sorry for the inconvenience as this is an order you intended to give as a gift. I am here to help you if you allow me. However, I will be needing your information such us your order number or email address for me to contact you directly and assist you further.

You may also send us an email through info@belovedshirts.com and you may address it to me and I will personally handle this matter for you.

I will be waiting for your email.
Thank you,
Gin

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Hi there!

We appreciate you reaching out regarding your order. We are here to help!

I understand you seem to have an issue with your order. We are more than happy to assist you and possibly process a remake. If you allow us to take a closer look into the issue.

If you can send us an email at info@belovedshirts.com, including the order number and I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance.

Looking forward to your positive response.
Gin