BelTile Opiniones 

64
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought mosaic tile advertised as Colonial Glossy White Porcelain Mosaic 1x1, with stated size 12.875 x 11.75 size, but in fact this is just Merola Metro 1x1 tile sold at a premium. Horrible customer... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Beautiful tile selection, but they sent the wrong tile sample. Colors online do not fully match reality, so we are glad we ordered a sample. But, the sample we ordered is not the one we received.... Ver más

Valorada con 5 estrellas sobre 5

THERE AREN'T ENOUGH STARS TO APPLY TO THIS BUSINESS. TALK ABOUT "CUSTOMER SERVICE" AND BelTile IS ON ANOTHER LEVEL...THIS COMPANY AND THEIR "CUSTOMER SERVICE" PERSON WENT OVERBOARD TO MAKE SURE THAT... Ver más

Valorada con 5 estrellas sobre 5

I ordered the San Diego tile on a Thursday, and it arrived from Tunisia on Monday to me on the East Coast, well packaged in perfect condition. I was hesitant to order online, but it worked out great.... Ver más

Información sobre la empresa

  1. Tienda de pisos

Escrito por la empresa

Serving our customers online since 2007, Shop at beltile.com or call 866-925-8453. We specialize in unique stone, handpainted Moroccan, Iznik and Italian tiles, stone mosaics, and hexagon floor patterns.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(64)

4 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Sent wrong tile.

Beautiful tile selection, but they sent the wrong tile sample.
Colors online do not fully match reality, so we are glad we ordered a sample. But, the sample we ordered is not the one we received. Makes me concerned about ordering large quantity - what if they send the wrong one?
When we ordered the sample we did not get any confirmation of shipping, tracking, or estimated arrival so it was a bit of a mystery until the tile sample showed up by mail.

27 de abril de 2023
Valorada con 4 estrellas sobre 5

My sample tile arrived in perfect condition, but…

My sample tile arrived in perfect condition, thanks to lots of bubble wrap. But I learned the hard way why it cost $35 to ship a 2x8" piece of tile: it came from Tunisia, not the US! So I will not be ordering more tile to put into a bathroom.

6 de junio de 2022
Logotipo de BelTile

Respuesta de BelTile

Hi Ann, we have another shipping option which is less expensive. Give us a call or email and we will see what we can do to help!

Valorada con 5 estrellas sobre 5

Great customer service

Really impressed with BelTile. They contacted me, on there own, in order to help me save a bit of money. I received a couple of sample tiles within a week and both were beautiful. Thank you!

24 de marzo de 2022
Valorada con 5 estrellas sobre 5

Thrilled!

I ordered the San Diego tile on a Thursday, and it arrived from Tunisia on Monday to me on the East Coast, well packaged in perfect condition. I was hesitant to order online, but it worked out great. The tile is gorgeous, handpainted, classic pattern, color just as I expected, the perfect accent for my bathroom backsplash. Well worth the price + shipping.

24 de marzo de 2022
Valorada con 1 estrellas sobre 5

Please do not buy your tile from this…

Please do not buy your tile from this company. The company did not update their website on quantity which leads the customer thinking that they can buy a minimum quantity, which in fact, they have to buy 100 times more the amount. Reason, the shipments are coming overseas and they want to avoid supply chain cost from Overseas. You will spend well over $1,000.00 in cost of what you originally want. You will see!!!

9 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

We received the tiles on Saturday

We received the tiles on Saturday. They arrived in good shape and were well packed. The tiles looked exactly as shown on the website. They are of very high quality and absolutely beautiful. The tiles came all the way from Tunisia and are so wonderful. Thank you!

23 de agosto de 2021
Valorada con 2 estrellas sobre 5

We found some trim tile on the site…

We found some trim tile on the site that we wanted for a backsplash we were putting up. They would not sell the trim piece without selling the base tile. Part of me understands this policy. However, I am not going to pay $200.00+ in freight for tile I can pick up locally. We figured something else out.

9 de julio de 2021
Logotipo de BelTile

Respuesta de BelTile

Hi we are sorry that we were not able to fulfill your order. We do our best to ensure this information is provided in the product description. For the tiles you requested it did state we cannot ship these trim pieces separate from the field tiles. I am glad you were able to figure out another option.

Valorada con 1 estrellas sobre 5

Not able to fulfill obligation

Not able to fulfill obligation, I put order in and then it confirmed order, wanted to charge me $35.00 in shipping for one box of tile I agreed, then 3 days later said they couldn't do it because the 10 sq I ordered wasn't enough. They wanted 75 sq of tile minimum. I don't even want to know what shipping that would have cost. Will not be a returning customer.

8 de julio de 2021
Logotipo de BelTile

Respuesta de BelTile

Hi sorry you were disappointed. Sometimes certain tile cannot ship UPS without breaking no matter how well it is packed. So that is why there are minimums listed on certain tile as they are required to ship freight. Sorry we were not able to ship the smaller quantity but we are trying to avoid breakage and even sadder outcomes.

Valorada con 4 estrellas sobre 5

Unhappy

Tile sample came from another country so it went through many places before it arrived to me, the box was smashed in and the tile was chipped as well.
Paid a hefty price for just a sample and wasn’t pleased.
They did offer to send me another sample and try to remedy my issue so I did bump their stars up for that!

4 de mayo de 2021
Logotipo de BelTile

Respuesta de BelTile

Hi sorry about the issue with the sample. Generally samples may have imperfections or may not be a full piece. We have reached out to you with a few options and hope one of them can resolve the issue.

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