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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have just finished paying my IVA and I must say what a excellent experience I have had. The process was straight forward and I was kept informed throughout. It certainly was a great weight off my mi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just finished my IVA with these guys and can honestly say they are brilliant, no judgement, responsive via email if you have any issues and they make the journey very comfortable. Highly recommend 👌... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ever since I made them aware I could settle my outstanding IVA they have stopped contacting me, not even the automated email response anymore. It feels like they don’t want me to pay off my balance ea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dealing with overwhelming debt and the stresses it can cause can be very overwhelming, I found Bennet Jones incredibly personal and a calm influence from start to the completion of my IVA. They list... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reducción de deuda

Escrito por la empresa

As a trusted IVA provider with over 20,000 clients, we have specialised in supporting individuals throughout their financial recovery journey for over 10 years.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 86% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

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4,3

Todas las opiniones

(1982)

88 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Transparent and helpful

The process was throughly explained in terminology I could understand, all options discussed. They were very transparent with fees and charges. I never felt under any pressure and I felt comfortable talking through my options . I have been assured of continued support should I need it and been provided with contacts . Overall a very good experience and I would recommend this company.

8 de mayo de 2026
Opinión espontánea
Logotipo de Bennett Jones

Respuesta de Bennett Jones

Thank you for your wonderful review and recommendation! We always aim to be fully transparent and make sure every client feels comfortable and never pressured, so it's really great to hear that came through. We're here whenever you need us. Wishing you all the very best!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Kind and compassionate people no…

Kind and compassionate people no judgement, easy to send documents and kept informed all through the process which was also efficient. Would highly recommend.

5 de mayo de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Thank you so much for your lovely review! We're really pleased you felt well supported, informed and never judged throughout. Thank you for recommending us. Take care!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Top service

From the start of the process they was understanding and did everything for my can highly recommend

6 de mayo de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Thank you for your kind review and recommendation! We're really pleased you felt understood and well looked after from the very start. Wishing you all the best!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

I personally can not thank these enough…

I personally can not thank these enough support full from the start to the finish. Explain everything and answers all the questions. Thank you for giving me my future back

7 de mayo de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Thank you so much for your wonderful review! “Giving you your future back," means the world to us and is exactly why we do what we do. Wishing you all the very best for the future ahead!

Best Regards,
Bennett Jones

Valorada con 1 estrellas sobre 5

Unresponsive

This company had taken over our IVA from a previous one, roughly around 18 months prior to our IVA finishing, initially it was a positive start, however when our IVA finished (8 months ago) the lack of communication started, we had to chase for confirmation that it had all finished, to which we got a reply 7-10 working days later, (as per their automated email reply), confirming it was completed, and would go to completion stage, which could take up to 6 months but they aim to have this done earlier, then again zero communication.
We then had to chase for updates again after the 6 month period passed, as yet again, no communication, only to be told they were experiencing a "technical issue" which was holding the process up but should all be done in "a few weeks".
We left it 4 weeks then yet again had to chase for further updates, only to be told that their issue had now been rectified, however there is now a back log, and they will aim to have it sorted in "a few weeks", so once again we're waiting, we have asked for an actual date, but again, as per their automated email reply, we will have to wait another 7-10 days for any kind of reply, not great customer service to say the least!

7 de mayo de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Thank you for taking the time to leave a review, and we sincerely apologise for the frustration this situation has caused you. We understand how important it is to get this finalised so you can move forward, and we are sorry that the completion process has taken longer than expected.

Our team is working to get this resolved as quickly as possible and we appreciate your continued patience. If you would like to speak with us directly in the meantime, please don't hesitate to call us on 0161 960 0054.

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

From the outset exceptional

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional.
I now find myself in a position where I can restart my life without the pressures I was facing through challenges and changes in my financial position.
A* first class in every way.,

7 de mayo de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Thank you so much for such a glowing review! Knowing you're now in a position to restart your life without those financial pressures means everything to us. We're really proud of the team for delivering that experience. Wishing you all the very best for the fresh start ahead!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Reliable solution

Prompt, professional and delivered

5 de mayo de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Many thanks for the excellent review!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Fantastic experience from the start

Fantastic experience from the start. Kept upto date on progress and very helpful and friendly along the way

5 de mayo de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Thank you for your lovely review! We're really pleased you felt well informed and supported throughout. Take care!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Amazing people and really helped me

Amazing people and really helped me. I have anxiety and they were very gentle and helpful. I’m feeling better and know that down the line I will be debt free

1 de mayo de 2026
Opinión espontánea
Logotipo de Bennett Jones

Respuesta de Bennett Jones

Thank you for sharing such a personal review! Knowing you're feeling better and more positive about the future means everything to us. We're with you every step of the way!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Absolutely brilliant company very…

Absolutely brilliant company very friendly helpful and helped me with all my problems I cant thank you guys enough would highly recommend this company very very professional thank you kindly for your help all my stress and worry has vanished

30 de abril de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Thank you so much for your brilliant review and recommendation! Knowing all the stress and worry has vanished is the best thing we could hear. We're so pleased we could help. Take care!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Really helpful staff

Really helpful staff . Very professional and helpful.
Thank you so much

30 de abril de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Thank you for your kind words! We're really pleased you felt well looked after. Wishing you all the best!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

As much as it was hard to think I would…

As much as it was hard to think I would need to do this these people didn’t judge and made the process very easy
Extremely professional

29 de abril de 2026
Opinión espontánea
Logotipo de Bennett Jones

Respuesta de Bennett Jones

Thank you for your kind review! Taking that first step is never easy, so we're really pleased you felt no judgement and found the process straightforward. Wishing you all the very best!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Bennett Jones have been amazing

Bennett Jones have been amazing, I was sceptical, nervous and incredibly stressed about the whole situation, they provided brilliant advice, kept me on course and got me the best solution, great work team!

29 de abril de 2026
Opinión espontánea
Logotipo de Bennett Jones

Respuesta de Bennett Jones

Thank you for your brilliant review! Being sceptical and nervous is completely understandable, and we're really proud of the team for guiding you through and getting the best outcome. Wishing you all the very best!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

If anyone is struggling I highly…

If anyone is struggling I highly recommend that you speak to tge team at Bennett jones. Everyone has been friendly, professional and very helpful. They made everything from start to finish so easy.

29 de abril de 2026
Opinión espontánea
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Respuesta de Bennett Jones

Thank you for your kind review and recommendation! We're really pleased the whole team made the process feel easy and that you felt well supported throughout. Take care!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Bennett Jones have been absolutely…

Bennett Jones have been absolutely incredible and supportive with my current situation would strongly suggest them

29 de abril de 2026
Opinión espontánea
Logotipo de Bennett Jones

Respuesta de Bennett Jones

Thank you for your kind words and recommendation! We're really pleased you've felt supported throughout. Take care!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Brilliant from start to the end

Brilliant from start to the end .
Really helpful and very supportive. Thanks ☺️

28 de abril de 2026
Opinión espontánea
Logotipo de Bennett Jones

Respuesta de Bennett Jones

Thank you for your kind words! ☺️ We're really pleased you felt supported and well looked after throughout. Wishing you all the best!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Excellent customer service and support

Everybody I spoke to from Bennett Jones was incredibly friendly professional and helpful. The process was easy and they made it as simple as possible as complicated as the whole thing appears to be. I would recommend them if anybody is struggling.

28 de abril de 2026
Opinión espontánea
Logotipo de Bennett Jones

Respuesta de Bennett Jones

Thank you so much for your lovely review! We're really proud of the team for making what can feel like a complicated process feel easy and manageable. Thank you for recommending us and wishing you all the very best!

Best Regards,
Bennett Jones

Valorada con 5 estrellas sobre 5

Very Helpful Would Recommend To Anyone…

Very Helpful Would Recommend To Anyone In The Same Position As Me

28 de abril de 2026
Opinión espontánea
Logotipo de Bennett Jones

Respuesta de Bennett Jones

Thank you for your kind review and recommendation! We're really pleased we could help. Wishing you all the best!

Best Regards,
Bennett Jones

Valorada con 1 estrellas sobre 5

***unresponsive***

***unresponsive***
I had my IVA with another company and it was all going well. Unfortunately Bennett Jones took over this company and since then I have had problems. My IVA ended 8 months ago, yet I am still waiting for it to be completed. I have emailed and they have failed to reply which has now left me uncertain as to what’s going on and how to get it resolved. They are not backed by the financial ombudsman as I contacted them for help but they weren’t able to. I am now stuck and can’t move forward with my life.

23 de abril de 2026
Opinión espontánea
Logotipo de Bennett Jones

Respuesta de Bennett Jones

Thank you for taking the time to leave a review, and we sincerely apologise for the frustration and stress this situation has caused you. That is not the experience we want for any of our clients, and we completely understand how important it is for you to be able to move forward.

Our Post Appointment Team Leader is looking into your case and will be in touch with you regarding this as soon as possible. You can also call us directly at 0161 960 0054 and ask to speak with Bradley Nutter, Post Appointment Team Leader.

Best Regards,
Bennett Jones

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